Whatfix Alternatives and Competitors

So, you are searching for an alternative user onboarding software to Whatfix or just looking to see what its biggest competitors are.

You’re in the right place!

We have tested and gathered information on the top 6 competitors of and alternatives to Whatfix in this article.

The details of the tools, their functions, their prices, and their reviews from Capterra will be provided during the course of this article.

Top Alternatives to Whatfix

• UserGuiding
• WalkMe
• Appcues
• Userlane
• Pendo
• Intro.js

Before moving on to the alternatives, let’s check the details of Whatfix, its pricing and the reviews it got:

What does Whatfix do?

Whatfix is an in-app guidance tool used to onboard new users and to increase the retentionWhat is retention? Retention refers to a customer continuing to use a business’ product or a service and to pay for the said product or service. It is a key… of the existing ones.

Whatfix improves product adoptionWhat is product adoption? Product adoption is the process where an individual learns of a new product and becomes a user of it, learning what it does, how it does… with in-app help tools and the onboarding features we have mentioned. Usually preferred by enterprises, Whatfix falls behind on providing these enterprise users with one thing they need, systematic quality analytics.

Due to the limited analytics, or the fact that it is far too comprehensive for your small startup, you might have started searching for an alternative to Whatfix.

Whatfix Pricing

Whatfix’s doesn’t provide us with a fixed price, they offer each customer with a customized plan. The pricing can vary according to the size of your product, the number of your monthly users, etc.

You can contact Whatfix to learn their custom price for your product.

Whatfix Reviews

Pros:

I think the ability to easily export scenarios into Powerpoint and articles is very powerful.

Cons:

It’s lack of analytical features. Setting up analytics is a little difficult and an added step to check.

UserGuiding

UserGuiding is a code-free user onboardingWhat is user onboarding? User onboarding is the crucial process that starts from the first login of a new user and ends up in their aha moment, and usually beyond…. tool that helps you onboard your users; through product walkthroughs, user guides, and in-product messages.

It also offers features such as NPSWhat is NPS? NPS is the abbreviation of Net Promoter Score, which is a measurement of your customers’ satisfaction with your product on a scale of -100 to 100.  It… surveying, feedback gathering, and checklists.

The number one reason why UserGuiding is a strong Whatfix alternative is it’s easy to manage and use Analytics tool. UserGuiding keeps track of every guide you create and offer valuable insights on their performance.

UserGuiding vs Whatfix

UserGuiding Pricing

UserGuiding starts from $199/month with the Basic plan for smaller businesses. For bigger companies, UserGuiding offers a Professional package for $399/month.

UserGuiding Reviews

Pros:

Installation is really easy and effective, works really well. It is accessible on cloud one of the best feature. I was able to develop a new user experience program with this.

Cons:

There are fewer issues I had with the software, the support delayed in response, but eventually got back.

WalkMe

If you are an enterprise with a high budget for a perfect onboarding process, WalkMe might be the change you are searching for.

The cloud-based user onboarding platform used by big enterprises solve your customer successWhat is Customer Success? Customer Success refers to the approach that has your company in a position where it ensures that each customer is successfully connected to their desired outcome…. and employee training problems immediately.

If you are a small startup yet, it would be better if you stood away from WalkMe. It requires a bit of technical knowledge, and might not be affordable by your business.

WalkMe Pricing

WalkMe’s prices are custom just like the customized plans the company offers. WalkMe provides you with a custom price according to your product and their prices are higher than the industry average.

WalkMe Reviews

Pros:

It’s a great tool for new users in understanding not only Salesforce but company customization in salesforce.

Cons:

Sometimes things that were built will randomly stop working. This is typical with most software but can be annoying.

Appcues

Appcues, the oldest code-free onboarding software in the market, provides you with multiple features to personalize, richen, and improve the journeys of your users.

You can boost activation and retention while battling churnWhat is churn? Churn refers to a customer cancelling their subscription to your products or services. It is a common metric among especially SaaS(service as a subscription) businesses. Churn exists… using the features offered by Appcues.

Although Appcues is a useful alternative, the technical background it requires is more than Whatfix. If you have a spare developer, Appcues is the tool to go.

Appcues Pricing

Appcues charges $249/month for its Essentials plan and for its Growth package, the price increases to $879/month for businesses with monthly active users(MAU) less than 2000.

As you cross 2000 MAU, the prices increase accordingly.

Appcues Reviews

Pros: 

The granular targeting of users is fantastic. You can specify a message to appear to customers according to a wide variety of parameters, allowing you to tailor communication for almost any situation your user encounters while using your application.

Cons: 

The reporting still leaves a bit to be desired, being, at time of writing, limited to a CSV of user interactions with a given message flow. The data is there, but it’s up to you to ingest it into your BI software and slice and dice the data to get insights.

Userlane

Userlane is a customer onboarding tool that helps you create onboarding flows for your users to improve product adoption.

Definitely a solid player against Whatfix, Userlane can attend to your onboarding needs and easily share them with other creators.

Along with its customer onboarding function, Userlane also offers an employee training feature for you to cut costs on onboarding employees to your company.

Userlane Pricing

Userlane offers custom prices according to their customers’ MAU. You can easily get a price for your product by contacting the Userlane team.

Userlane Reviews

Pros:

The people work hard and the product is great to use. It’s easy to share and collaborate on the lanes and it is very user-friendly.

Cons:

The implementation was for the first time challenging us a bit but not more than the first use of any other tool. After a while, you get used to it and learn how to get the best overview of all functions and possibilities.

Pendo

Pendo is an all-in-one product experience solution used by many iconic businesses such as Cisco, Zendesk, and Marketo.

The product gives you the necessary tools to onboard and survey users, create roadmaps, and gather feedback. However, you might struggle figuring the value of Pendo because the product is highly complex at first according to many of its users.

Pendo Pricing

It doesn’t have a fixed pricing at the moment. You can get a custom plan for your business by contacting Pendo.

Pendo Reviews

Pros:

The walkthroughs work quite well for customers. The feedback we have gotten from them has been positive. The data collected on usage is immense and can be useful.

Cons:

The only annoying details are some functions that are generally in disarray, they are a bit overwhelming, sometimes they are too confusing, so I would like you to improve your interface a bit.

Intro.js

Used by many iconic companies such as Amazon and Nestle, Intro.js is an open-source library that helps you onboard users with product tours and feature highlights.

Although the product is popular and widely-preferred, it has many flaws too. First off, the onboarding elements are limited to two features and there aren’t many options regarding customizations.

Also, since it is an open-source library, it will need to be used by your development team, who could be improving your actual product.

Intro.js Pricing

Intro.js is a free library for non-commercial products. If it for a commercial product however, you need to purchase a license, prices of which are shown below:

• Starter pack without any official support for $9.99,
• Business pack with a month of official support and code review for $29.99,
• Premium package with a year of official support, code review, and unlimited projects for $99.99.

Intro.js Reviews

Pros: 

I really like the Intro.js plugin because documentation is straightforward and easy to understand. This can work in almost any webpage using jQuery as an included library.

Cons: 

The library is definitely open source and free software, but at the same time if I want to use it for commercial use it seems I need to pay a license fee. Why is this required if the code is open source?

Top Whatfix Alternatives – Comparison Chart

Frequently Asked Questions

Who should use Whatfix?

Product managers and customer success managers should use Whatfix to improve their user onboarding.

How much does Whatfix cost?

Whatfix doesn’t have a fixed price at the moment, they provide each customer with a custom package that costs according to their company size.

What are the top alternatives to Whatfix?

The top 6 Whatfix alternatives are UserGuiding, Walkme, Appcues, Userlane, Pendo, and Intro.js.