Pricing

No Credit Card • 14-Day Trial
Powerful platform with value-driven pricing.
And we have money-back guarantee!
Estimate your cost based on your product's Monthly Active Users
Monthly
Yearly
SAVE UP TO 40%
0 5K 10K 15K 20K 30K 40K 50K+
2,500
MAU
Total number of users who've signed into your platform in the last 30 days.
Basic Plan
Basic Plan
$
89
/Mo
SAVE $480
BILLED YEARLY
Onboard new users and engage customers throughout their lifecycles. Ideal for startups and SMBs like:
Most affordable option on the market
Access to the fundamental feature set
Email and chat support
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Corporate Plan
Corporate Plan
Let's Talk
Transform your product experience. Ideal for enterprises with multiple products like:
Fully customizable including CSS
Personalized coaching
SLA, DPA and SSO
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Feature Comparison

Basic Plan
Professional Plan
Corporate Plan
PRODUCT ADOPTION
Basic Plan
Professional Plan
Corporate Plan
Guides
20 Active
Unlimited
Unlimited
Hotspots
20 Active
Unlimited
Unlimited
Checklists
2 Active
Unlimited
Unlimited
Resource Centers
1 Active
Unlimited
Unlimited
Surveys
1 Active
3 Active
10 Active
NPS
Product Updates (Beta)
REPORTING AND TARGETING
Basic Plan
Professional Plan
Corporate Plan
Material Engagement Analytics
User Details & Activity Feed
Goal Tracking
Daily & Weekly Performance Reports
User Identification & Tracking
Audience Segmentation
Custom Attributes
Custom Events
Data Management
Company Level Data
CUSTOMIZATION
Basic Plan
Professional Plan
Corporate Plan
Customizable Themes
1
5
Unlimited
Dynamic Material Personalization
Appearence Frequency Customization
Material Display Prioritization
Onboarding Material Accessibility
CSS Customization
Localization
Remove UserGuiding Branding
Material Scheduling
Rate Limiting
SERVICES
Basic Plan
Professional Plan
Corporate Plan
Troubleshooter Access
Help Center
UserGuiding University
E-mail Support
Live Chat Support
Dedicated Customer Success Manager
Optional EU Data Hosting
$
Service Level Agreement (SLA)
Custom Invoicing
Security Questionnaire
ACCOUNT DETAILS
Basic Plan
Professional Plan
Corporate Plan
INTEGRATIONS
Basic Plan
Professional Plan
Corporate Plan
Google Analytics
Webhooks
Segment
Mixpanel
Amplitude
Hubspot
Intercom
Slack
Woopra
Knowledge Base Integrations
Live Chat Software Integrations

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14-day free trial, no coding needed, 30-day
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Frequently Asked Questions

Can I use UserGuiding for mobile apps or mobile websites?

UserGuiding doesn’t support native mobile apps at the moment, but your content can be displayed on all modern web browsers regardless of the device used. However, you will need to contact us for displaying your content on screens smaller than 800px, since we’re currently testing this feature.

Does UserGuiding support multi-language content?

Yes. UserGuiding has text support enabled for all languages and scripts available within modern browsers. You can create multilingual content such as guides, onboarding checklists, and a Net Promoter Survey and show them to their target audience. Check out our guide to learn more.

Can I host my content on an EU server?

Yes, hosting on an EU server is optional and is provided free with Professional and Corporate plans, and as an add-on for the Basic plan. If you don’t want your account hosted on a US server, you can request to switch your content to an EU server located in Frankfurt, Germany. Keep in mind that the switching process would cause data loss. Therefore, request it as soon as possible if it is necessary for you.

What are the available feature add-ons?

You can manage your Add-On Preferences within the UserGuiding Panel to purchase extra material quotas, extra seats for team members, extra containers, and white-label branding. Check out this article to learn more about add-on management.

Do you have a Free Trial?

Of course! We understand that everyone wants to test out the functionality and the quality of the tool before subscribing. You can test the features of UserGuiding for 14 days to better understand how we can help you!

What happens if I exceed MAU quota?

When you exceed your MAU quota, your existing users will keep seeing your guides and other UserGuiding materials on your website. No bad surprises regarding invoices of UserGuiding, we won’t charge you extra. But your new users won’t see any materials until you increase your quota, or your MAU drops back under your quota.

How does UserGuiding comply with GDPR?

UserGuiding is fully compliant with the GDPR. You can read the details of our GDPR compliance, the kinds of data we collect, and the procedures for handling GDPR-related requests on our Privacy Policy.

What does Monthly Active Users Mean?

Monthly Active User (MAU) is the total number of unique user IDs that have logged in to your platform in the previous 30 days. We don’t charge you for dormant (idle) users who may be in your database but don’t log any activity during the last 30 days. Check out this article for more info.

Do I need to be a designer or a developer to use UserGuiding?

No, you don’t need to be a designer or developer to use UserGuiding. Our tool is easy to use and completely code-free.

On which browsers can my end users view product guides?

Your end users can view the guides in all browsers without any installation or preparation. As a product/web application owner, you can create your interactive guides using Google Chrome and Chromium-based browsers such as Opera, Vivaldi, Edge, or Brave.

Does UserGuiding work with SPAs (Single Page Applications)?

UserGuiding is built with React and works well with the modern front end frameworks including React, Angular and Vue.