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Tell us your monthly active users, how many seats you need, and the features that matter most. Let's build a unique plan for you together.
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UserGuiding doesn’t support native mobile apps at the moment, but your content can be displayed on all modern web browsers regardless of the device used. However, you will need to contact us for displaying your content on screens smaller than 800px, since we’re currently testing this feature.
Yes. UserGuiding has text support enabled for all languages and scripts available within modern browsers. You can create multilingual content such as guides, onboarding checklists, and a Net Promoter Survey and show them to their target audience. Check out our guide to learn more.
Yes, hosting on an EU server is optional and is provided free with Growth and Enterprise plans, and as an add-on for the Starter plan. If you don’t want your account hosted on a US server, you can request to switch your content to an EU server located in Frankfurt, Germany. Keep in mind that the switching process would cause data loss. Therefore, request it as soon as possible if it is necessary for you.
You can manage your Add-On Preferences within the UserGuiding Panel to purchase extra material quotas, extra seats for team members, extra containers, and white-label branding. Check out this article to learn more about add-on management.
Of course! We understand that everyone wants to test out the functionality and the quality of the tool before subscribing. You can test the features of UserGuiding for 14 days to better understand how we can help you! No credit card is needed to start. If two weeks is not enough to see how UserGuiding fits your product, ask us and we will extend your trial.
When you exceed your MAU quota, your users will stop seeing your guides and other UserGuiding materials on your website until you increase your quota, or your MAU drops back under your existing quota. No bad surprises regarding invoices of UserGuiding, we won’t charge you extra.
UserGuiding is fully compliant with the GDPR. You can read the details of our GDPR compliance, the kinds of data we collect, and the procedures for handling GDPR-related requests on our Privacy Policy.
Monthly Active User (MAU) is the total number of unique user IDs that have logged in to your platform in the previous 30 days. We don’t charge you for dormant (idle) users who may be in your database but don’t log any activity during the last 30 days. Check out this article for more info.
No, you don’t need to be a designer or developer to use UserGuiding. Our tool is easy to use and completely code-free.
Your end users can view the guides in all browsers without any installation or preparation. As a product/web application owner, you can create your interactive guides using Google Chrome and Chromium-based browsers such as Opera, Vivaldi, Edge, or Brave.
UserGuiding is built with React and works well with the modern front end frameworks including React, Angular and Vue.
Imagine you manage two separate products: an HR App and a CRM.
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hr-app.com and login.hr-app.com) without restrictions.Summary: Organize by Product (Project), then Stage (Environment), across every URL you own (Domain).
Yes. Tell us when your current subscription ends and UserGuiding is free until that date, so you never pay for two tools at once. During that time we help you move your existing guides, checklists, surveys and knowledge base content across and test everything in your product, so UserGuiding is live on the day your old contract expires and your paid term begins.
