AI Assistant | UserGuiding

Resolve Support Questions
Before They Become Tickets

An AI-powered assistant that answers your users' questions instantly, pulling verified answers
from your knowledge base, docs, and guides. Set it up in minutes, no code needed.

Your support content, working 24/7

UserGuiding's AI Assistant reads your knowledge base articles, PDFs, external URLs, text snippets, and in-app guides, then delivers accurate, sourced answers in a conversational chat widget. It responds in whatever language your users write in and auto-detects their browser language.

When it can't answer a question, it hands off to your support team through configurable fallback actions like opening your chatbot, redirecting to a URL, or triggering a guide.

What you can do with AI Assistant

Answer user questions instantly from your knowledge base, docs, and guides. Set resolution caps, add languages, and track conversations.

Content sources

Connect your UserGuiding Knowledge Base directly. New articles sync automatically after publishing
Import content from external URLs with flexible crawling (single page, specific paths, or entire site). Syncs monthly
Add text snippets for FAQs or custom instructions that stay hidden from public articles
Upload PDF files as source material (product docs, user guides, compliance documents)
Enable in-app Guides as a source so the assistant can trigger step-by-step walkthroughs mid-conversation (Growth + Enterprise plans)

Targeting and segmentation

Control which pages the assistant appears on with page targeting rules
Show it to all users, specific audience segments, or only yourself for testing
Open the assistant by default, hide the launcher and use custom triggers, or set a container element
Draw attention with a booster notification to prompt engagement

Conversation customization

Set a custom name, welcome message, input placeholder, and suggested questions
Show source links alongside answers so users can dig deeper
Enable thumbs-up/thumbs-down feedback on every response
Configure a fallback message and fallback action for unanswered questions (Growth + Enterprise plans)
Add a prompt modifier to shape the assistant's tone, personality, and response style (Growth + Enterprise plans)

Multilingual support

The assistant responds in whatever language users type in, automatically
Add secondary languages and translate widget text (welcome messages, button labels, empty states)
Automatic browser language detection displays the right locale on load
Add sources in multiple languages and tag each with its language for accurate matching

Analytics and reporting

Track total conversation sessions, resolved conversations, and resolution rate over time
Filter conversations by user ID, thread ID, language, likes/dislikes, fallback triggers, and date
Review full chat transcripts in the conversation drawer to spot content gaps
Export conversation data to CSV with customizable attributes and date ranges
Click any data point on the performance chart to see the specific users and conversations behind it

Cost control and billing

Set a monthly resolution cap to control your AI Assistant spend
50 free resolution credits included with every subscription, no expiration
Billed per resolution at $0.69/resolution. One resolution per conversation, even with multiple questions answered
Trial users get unlimited resolutions during their trial period

Frequently Asked Questions

What is AI Assistant?

AI Assistant is an AI-powered chatbot accessed through a widget in-app that delivers answers to questions by your users, leveraging sources you add (knowledge base, URLs, PDF files) and powered by OpenAI's GPT models.

What counts as an AI resolution?

A chat is defined as resolved only when the customer confirms that any answer provided is satisfactory or exits the conversation without requesting further assistance.

You are not charged for every interaction or message sent to the AI Assistant; you only pay for successful resolutions where the user confirms the assistance was effective.

For more details on Resolved, Unresolved, and Ongoing statuses, click here.

How does the AI Assistant pricing work?

Every UserGuiding account includes 50 free resolution credits upon creation to help you get started. You are only charged after these 50 free resolutions are exhausted.

Billing is based on completed resolutions, not for every message or interaction. The standard rate is $0.69 per completed resolutions.

To control your budget, you can set a monthly resolution limit, ensuring you never exceed a specific amount. For high-volume needs, Enterprise plans offer bulk purchase discounts. Please schedule a demo with our sales team to discuss custom packages.

‍

Resolve Support Questions
Before They Become Tickets

Your support content, working 24/7

What you can do with AI Assistant

Content sources

Targeting and segmentation

Conversation customization

Multilingual support

Analytics and reporting

Cost control and billing

1,000+ Teams Scaling Successfully with UserGuiding

How UserGuiding can help you more

Product Updates

In-App Surveys

NPS Surveys

Analytics

Resource Centers

Product Tours

Frequently Asked Questions

What is AI Assistant?

What counts as an AI resolution?

How does the AI Assistant pricing work?

Resolve Support QuestionsBefore They Become Tickets

Your support content, working 24/7

What you can do with AI Assistant

Content sources

Targeting and segmentation

Conversation customization

Multilingual support

Analytics and reporting

Cost control and billing

1,000+ Teams Scaling Successfully with UserGuiding

How UserGuiding can help you more

Product Updates

In-App Surveys

NPS Surveys

Analytics

Resource Centers

Product Tours

Frequently Asked Questions

What is AI Assistant?

What counts as an AI resolution?

How does the AI Assistant pricing work?

Resolve Support Questions
Before They Become Tickets