product updates

Ship Updates
Your Users Actually See

Announce new features, collect reactions, and keep a public changelog.
Built into your product, hosted on your domain, zero engineering effort.

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One place for every product announcement

UserGuiding's Product Updates gives you a branded changelog page where you can publish feature releases, bug fixes, and improvements. Add labels, upload images, set custom dates, and organize posts with a navigation menu and label filtering so users find what matters to them.

Posts support emoji reactions (happy, neutral, sad) and written feedback, so you hear back from users on every update. Boosters like slide-out tooltips and Resource Center notifications push new posts to users inside your app automatically.

What you can do with Product Updates

Publish announcements, notify users in-app, collect feedback, and track engagement from a single changelog page.

Publishing and content

Create posts with a rich text editor, add images, and assign custom publish dates
Organize posts with labels (e.g., "New Feature," "Bug Fix," "Improvement") and enable label filtering in the sidebar
Draft posts privately or publish them live to your standalone page
Add useful links in the navigation menu for quick access to docs, roadmaps, or support

Page customization

Host on a standalone page with your custom domain (e.g., updates.yourdomain.com)
Upload your logo to header and footer, set background colors, and customize title and subtitle
Choose your font style, adjust box corner roundness, and upload a favicon
Remove UserGuiding branding for a fully white-labeled experience

In-app notifications (Boosters)

Resource Center Launcher Tooltip: shows a notification badge on your Resource Center when new posts are published
Slide-out tooltip: displays a slide-out notification inside your app when users log in after a new update
Embed a Product Updates tab inside the Resource Center so users browse updates without leaving the current page
Boosters only appear to users created 24+ hours ago who haven't checked updates in the last 24 hours, so they never interrupt active sessions

Reactions and feedback

Enable emoji reactions (happy, neutral, sad) on each post to gauge user sentiment
Collect written feedback directly on posts for detailed user input
Attach surveys to posts for structured rating and feedback collection

Analytics and reporting

Track page views and individual post views with daily, weekly, monthly, or custom date range filters
View a list of users who visited your updates page, with exportable CSV including custom user attributes
Access a Latest Responses panel showing User ID, Post Name, Reaction, Written Feedback, and timestamp per response
Export reaction and feedback data as CSV for deeper analysis

Access control (Growth and Enterprise)

Public Access: all updates visible and search-engine indexed
Public + Some Protected: choose which posts are restricted, optionally hide their titles from navigation and search
All Protected: entire changelog is private, accessible only to authorized users
Authenticate users via Identity Verification or an email/password login wall
Invite users by email or create accounts manually with assigned passwords

Multilingual support

Publish posts in multiple languages using your existing localization settings
Auto-translate posts from your default language, then review and edit before publishing
Track translation status with color-coded indicators: green (published), grey (draft), clear (missing), yellow (published with pending draft)
Translate header text, search labels, and all page interface text per language

JavaScript API and developer tools

Launch or hide the Product Updates widget programmatically with launchProductUpdates() and hideProductUpdates()
Fetch the 10 most recent posts via getProductUpdatesPosts() returning ID, title, date, and URL
The standalone widget is separate from the Resource Center tab, giving you two independent display options
Display UserGuiding onboarding materials (Guides, Hotspots, AI Assistant, Checklists, Surveys) directly on your Product Updates page

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Where UserGuiding meets your AI stack

Four ways UG plays well with the AI tools your team already uses.

AI Assistant

Answer user questions with AI trained on your product, help docs, and tone of voice.

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MCP Server

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No-Code Analytics

Track clicks, hovers, focus, inputs, and page views without writing a line of code.

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Ask AI

Add a chat panel inside your knowledge base that answers user questions with citations from your published articles.

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Frequently Asked Questions

How can I promote my new posts on my update page?

In addition to UserGuiding’s tooltips, hotspots, and announcement modals that are widely-used to announce new features, the Product Updates feature of UserGuiding comes with its own “Boosters” functionality that allows you to create some in-app notifications and popups for your users for new posts.

How does the Product Updates feature work?

The Product Updates feature includes a function where you can create a standalone updates page for your product that acts as a changelog. You can create new posts for every update, collect feedback on the page, and promote your new posts to your users inside your app.

What is the Product Updates feature?

Product Updates is a recently launched feature of UserGuiding that provides you with the ability to create a changelog for your product and effectively streamline new updates and feature launches.

Ship Updates Your Users Actually See