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#KnowledgeBase
Encourage self-service support by centralizing help materials
Unburden your customer support agents by empowering your users to answer their own questions.
SEE KNOWLEDGE BASE IN ACTION
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Are your support content and efforts scattered all over the place? Bring content creation, management, and analysis under one roof.
Are your support content and efforts scattered all over the place? Bring content creation, management, and analysis under one roof.
Let your users access support where it's needed inside your app, or build a standalone knowledge base to give them a more comprehensive experience. Better still, integrate your knowledge base with the rest of your product.
Let your users access support where it's needed inside your app, or build a standalone knowledge base to give them a more comprehensive experience. Better still, integrate your knowledge base with the rest of your product.
Use the knowledge base analytics to see what your users are searching for and which pages are visited the most. Optimize your support content and unlock insights that will help you improve your product.
Use the knowledge base analytics to see what your users are searching for and which pages are visited the most. Optimize your support content and unlock insights that will help you improve your product.
“With UserGuiding, we were able to increase our activation rates by 25%.”
A Knowledge Base is a centralized repository for information and especially support resources. It can function as a self-service hub for your users where they can find answers to their questions without reaching out to customer support.
Yes, you can integrate the Knowledge Base directly within your product by connecting it to the Resource center. This can be done by activating it to connect your Knowledge Base to the Resource Center. From the “Connect with” dropdown, you can select UserGuiding and automatically set the domain information. This completes the RC integration and it’s shown above the product updates.
You can include a variety of resources and media to your Knowledge Base to cater to different learning preferences and needs. These can include text articles, images, videos, links, code snippets, code blocks and more.
Knowledge Base analytics is divided into two parts, page reports and article reports. With page reports you can view total visits and unique visitors, total number of reactions, search keyword details, and total number of searches. With article reports you can see feedback for articles, total views, unique viewers, and total reactions based on the selected language, and user IDs of users who have viewed articles or left feedback.
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