Knowledge Base

Build a Knowledge Base
Your Users Will Actually Use  

Create help articles, host them on your domain or inside your
product, and track what your users search for.

Start for FreeLearn more about Knowledge Base →

Write once, publish everywhere

UserGuiding's Knowledge Base gives you a rich text editor to create help articles with images, videos, and code snippets.
Organize content into categories and subcategories, then publish to a standalone help center on your custom domain or embed it directly inside your product through the Resource Center widget.
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Your users can search articles, react with feedback, and switch languages. You can track what they search for, which articles they read, and where they drop off.

What you can do with Knowledge Base

Everything you need to create, manage, and scale your self-service support.

Content creation

Hosting and access

Multilingual support

Analytics and feedback

Migration

MCP integration

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How UserGuiding can help you more

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Frequently Asked Questions

What is a Knowledge Base?

A Knowledge Base is a centralized repository for information and especially support resources. It can function as a self-service hub for your users where they can find answers to their questions without reaching out to customer support.

Can I Make the Knowledge Base Available Inside My Product?

Yes, you can integrate the Knowledge Base directly within your product by connecting it to the Resource center. This can be done by activating it to connect your Knowledge Base to the Resource Center. From the “Connect with” dropdown, you can select UserGuiding and automatically set the domain information. This completes the RC integration and it’s shown above the product updates.

What Kind of Resources and Media Can I Add to the Knowledge Base?

You can include a variety of resources and media to your Knowledge Base to cater to different learning preferences and needs. These can include text articles, images, videos, links, code snippets, code blocks and more.

What Can I Track in Analytics from My Knowledge Base?

Knowledge Base analytics is divided into two parts, page reports and article reports. With page reports you can view total visits and unique visitors, total number of reactions, search keyword details, and total number of searches. With article reports you can see feedback for articles, total views, unique viewers, and total reactions based on the selected language, and user IDs of users who have viewed articles or left feedback.