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#NPSSurveys
Measure customer satisfaction with ease
Display NPS surveys and collect actionable feedback on your product to see how likely your users are to vouch for you.
SEE NPS SURVEYS IN ACTION
Product
Resources
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Build and customize NPS surveys that are shown to the right user, at the right time, on the right page for maximum engagement.
Build and customize NPS surveys that are shown to the right user, at the right time, on the right page for maximum engagement.
View NPS data real-time on your dashboard or get Slack notifications as customers submit. Segment users based on answers and start perfecting customer journey.
View NPS data real-time on your dashboard or get Slack notifications as customers submit. Segment users based on answers and start perfecting customer journey.
How TimeSolv increased survey completion by 10% with UserGuiding’s in-app survey elements.
An NPS survey, or Net Promoter Score survey, is a survey where your users rate you through 0-10. The average outcome of this survey provides you with your NPS Score.
While other survey methods help you gather feedback, the NPS survey gives you a direct satisfaction rate. If you have more detractors than promoters (based on the outcome of your survey), then you can start improving the user experience.
There are various software for creating different types of surveys that can be displayed in your app. For example, UserGuiding can help you display NPS, thumbs up-down, open ended question, multiple selection, and many more survey types.
Yes, you can use UserGuiding’s Segmentation feature to create custom segments for users who submitted different scores to your NPS and other surveys, and target these users with personalized in-app content.
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