#NPSSurveys

Measure customer satisfaction with ease

Display NPS surveys and collect actionable feedback on your product to see how likely your users are to vouch for you.
SEE NPS SURVEYS IN ACTION

Effortless NPS Creation and Customization

Build and customize NPS surveys that are shown to the right user, at the right time, on the right page for maximum engagement.

10
%
Increase in Survey Completions
47
%
Increase in Feature Adoption
Create An NPS Survey in 5 Minutes

Effortless NPS Creation and Customization

Build and customize NPS surveys that are shown to the right user, at the right time, on the right page for maximum engagement.

10
%
Increase in Survey Completions
47
%
Increase in Feature Adoption
Create An NPS Survey in 5 Minutes

Real-Time Results for Data-Driven Actions

View NPS data real-time on your dashboard or get Slack notifications as customers submit. Segment users based on answers and start perfecting customer journey.

80
%
Decrease in Need for Demo Calls
72
%
Decrease in Support Calls
Book A Demo With Our Onboarding Experts

Real-Time Results for Data-Driven Actions

View NPS data real-time on your dashboard or get Slack notifications as customers submit. Segment users based on answers and start perfecting customer journey.

80
%
Decrease in Need for Demo Calls
72
%
Decrease in Support Calls
Book A Demo With Our Onboarding Experts

You are in good company

How our customers benefit from
NPS Surveys

Scott Clasen
@TimeSolv

How TimeSolv increased survey completion by 10% with UserGuiding’s in-app survey elements.

Read The Full Story

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Frequently Asked Questions

What is an NPS survey?

An NPS survey, or Net Promoter Score survey, is a survey where your users rate you through 0-10. The average outcome of this survey provides you with your NPS Score.

Why do I need an NPS survey?

While other survey methods help you gather feedback, the NPS survey gives you a direct satisfaction rate. If you have more detractors than promoters (based on the outcome of your survey), then you can start improving the user experience.

How do I create my own NPS survey?

There are various software for creating different types of surveys that can be displayed in your app. For example, UserGuiding can help you display NPS, thumbs up-down, open ended question, multiple selection, and many more survey types.

Can I create segments based on in-app survey or NPS answers?

Yes, you can use UserGuiding’s Segmentation feature to create custom segments for users who submitted different scores to your NPS and other surveys, and target these users with personalized in-app content.