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Product
Resources
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EN
UserGuiding is built with React and works well with the modern front end frameworks including React, Angular and Vue.
Your end users can view the guides in all browsers without any installation or preparation. As a product/web application owner, you can create your interactive guides using Google Chrome and Chromium-based browsers such as Opera, Vivaldi, Edge, or Brave.
No, you don’t need to be a designer or developer to use UserGuiding. Our tool is easy to use and completely code-free.
Monthly Active User (MAU) is the total number of unique user IDs that have logged in to your platform in the previous 30 days. We don’t charge you for dormant (idle) users who may be in your database but don’t log any activity during the last 30 days. Check out this article for more info.
UserGuiding is fully compliant with the GDPR. You can read the details of our GDPR compliance, the kinds of data we collect, and the procedures for handling GDPR-related requests on our Privacy Policy.
When you exceed your MAU quota, your existing users will keep seeing your guides and other UserGuiding materials on your website. No bad surprises regarding invoices of UserGuiding, we won’t charge you extra. But your new users won’t see any materials until you increase your quota, or your MAU drops back under your quota.
Of course! We understand that everyone wants to test out the functionality and the quality of the tool before subscribing. You can test the features of UserGuiding for 14 days to better understand how we can help you!
You can manage your Add-On Preferences within the UserGuiding Panel to purchase extra material quotas, extra seats for team members, extra containers, and white-label branding. Check out this article to learn more about add-on management.
Yes, hosting on an EU server is optional and is provided free with Professional and Corporate plans, and as an add-on for the Basic plan. If you don’t want your account hosted on a US server, you can request to switch your content to an EU server located in Frankfurt, Germany. Keep in mind that the switching process would cause data loss. Therefore, request it as soon as possible if it is necessary for you.
Yes. UserGuiding has text support enabled for all languages and scripts available within modern browsers. You can create multilingual content such as guides, onboarding checklists, and a Net Promoter Survey and show them to their target audience. Check out our guide to learn more.
UserGuiding doesn’t support native mobile apps at the moment, but your content can be displayed on all modern web browsers regardless of the device used. However, you will need to contact us for displaying your content on screens smaller than 800px, since we’re currently testing this feature.
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