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Set up an Element Not Found alert and know immediately when a UI change breaks one of your guide steps. Monitor all guides at once or target specific ones. Set a threshold from 1 to 90 days so you catch the issue early, not after a wave of support tickets lands in your inbox.
Set up an Element Not Found alert and know immediately when a UI change breaks one of your guide steps. Monitor all guides at once or target specific ones. Set a threshold from 1 to 90 days so you catch the issue early, not after a wave of support tickets lands in your inbox.
Create policies for Not Started and Not Completed conditions across your guides and surveys. If an onboarding guide hasn't been started within a week or users are abandoning a survey, your team gets notified automatically. No more manually checking analytics to spot underperforming content.
Create policies for Not Started and Not Completed conditions across your guides and surveys. If an onboarding guide hasn't been started within a week or users are abandoning a survey, your team gets notified automatically. No more manually checking analytics to spot underperforming content.
Choose email, Slack, or both for each alert policy. Set different recipients for different notification types. Alerts only fire when conditions are actually met, so your team gets signal, not noise. Toggle policies on or off without deleting them, and every change is tracked in the Activity Log.
Choose email, Slack, or both for each alert policy. Set different recipients for different notification types. Alerts only fire when conditions are actually met, so your team gets signal, not noise. Toggle policies on or off without deleting them, and every change is tracked in the Activity Log.
"With UserGuiding, the process of getting help is pretty straightforward."
Digest sends a weekly performance summary with metrics like guide views and new users. Activity sends a daily summary of survey responses and user reactions, only on days with new data. Custom Alerts are policy-based and trigger only when specific conditions are met on your guides or surveys.
Yes. Connect a Slack webhook in Settings, then toggle Post to Slack on any alert policy. You can use email, Slack, or both. Each notification type (Digest, Activity, Alerts) has its own recipient and channel settings.
The threshold sets how many days a condition must persist before the alert fires. Choose anywhere from 1 to 90 days. For example, a "Not Completed, 3 days" policy on a survey means you get alerted if users view but don't finish the survey within 3 days.
Yes. Each policy lets you choose between All (monitors everything of that type) or Specific (select one guide or survey). You can create unlimited policies with different scopes, conditions, and thresholds.
Three types. Not Started triggers when content hasn't been started within your threshold period. Not Completed triggers when users have viewed content but haven't finished it. Element Not Found triggers when a guide step's target element is missing from the page.
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