session replay

See exactly what
your users see

Watch real user sessions as video-like recordings. Every click, scroll, rage click,
and JavaScript error captured automatically, organized into smart Playlists.

Start for FreeLearn more about Session Replay →

Stop guessing where users get stuck

Session Replay captures full user sessions from start to finish: page navigations, clicks, scroll depth, rage clicks, and JavaScript errors. Instead of guessing why users drop off, watch exactly what they did.

Sessions record automatically based on rules you set in Settings. Save interesting sessions into Playlists filtered by URL, user segment, error count, or any combination, so you revisit the ones that matter without re-filtering every time.

What you can do with
Session Replay

Watch full sessions, organize with Playlists, mask what's sensitive, and pair it with your analytics to see the why, not just the what.

Full session recordings

Smart Playlists for what matters

Privacy masking and exclusions

Control what gets recorded

Pair with your existing analytics

Storage and retention

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Frequently Asked Questions

How does Session Replay work with UserGuiding analytics?

Your dashboards tell you what is happening, like where users drop off or which steps they skip. Session Replay shows you why by letting you watch the actual session. You can see how users interact with your product tours, checklists, and tooltips in real time, and use Playlists to organize recordings by segment, page, or error type.

Can I control how many sessions are recorded?

Yes. The sample rate setting lets you choose what percentage of user sessions get recorded. Set it to 100% to capture everything, or lower it to reduce storage usage. You can also set minimum and maximum recording durations to skip short bounces and cap long sessions, and restrict recording to specific user segments or pages.

How does privacy masking work?

UserGuiding offers three masking levels. Strict masks all text and input fields by default. Medium masks passwords and sensitive inputs while showing most text. Light records most content with minimal masking. You can also define specific CSS selectors to block, mask, or unmask individual elements. Sensitive pages like billing or login can be excluded entirely via URL rules.

What are Playlists?

Playlists are saved collections of sessions that match specific filter conditions. You can filter by duration, browser, entry URL, any visited URL, click count, rage clicks, JS errors, start time, user ID, or user segment. Conditions are grouped with AND/OR logic, so you can build precise collections you revisit without filtering from scratch every time.

What does Session Replay capture?

Each recording captures a user's full session from start to finish: page navigations, clicks, scroll depth, rage clicks, and JavaScript errors. Sessions are recorded automatically based on the conditions you set, like which pages to capture, which users to include, and how long recordings should last.