AI Chatbots & Beyond: The 22 Must-Have Tools to Streamline Customer Service

A study by GPTStrategic has shown that 86% of users believe that AI tools have increased their productivity, saving between 2-8 hours weekly.

68.4% of them cite AI tools as a major advantage because of faster customer response times. 

The question is:

What are you doing so as not to be left behind?

Because the truth of the matter is that another company provides a faster and more productive experience for users, they will choose that company over you.

Not everything is doom and gloom, though! 🌩️

This article will show you how you can solve support tickets more effectively.

Spoiler alert: With the best 22 tools in the AI-customer support game. 

Let’s roll!

22 Best AI Support Tools to Help You Deflect Support Tickets

#1 UserGuiding

New and emerging but UserGuiding’s AI assistant has so much to offer!

I am talking about actions before words.

Yes, you read that correctly: UserGuiding’s AI assistant can suggest actions instead of texts, such as guide triggering, which enables your users to start an interactive guide and get a hands-on experience instead of just reading one article after another. Help them get beyond the chat box!

You can offer assistance in multiple languages as well. 

Do you want to see what it looks like? Watch this video👇

If you are a numbers person, hear from Simay, UserGuiding’s Customer Support Operations Manager, instead:

“Since bringing Fin on board, UserGuiding’s auto-resolved tickets have jumped from 15% to 40% in a year. Not only has this eliminated the need to hire an additional support agent, but setting up Fin to learn their resources has also been refreshingly simple.”

• What It Is For:
  
  1. A user activation and self-serve platform that helps businesses create interactive user onboarding flows, product tours, in-app guides, and feature announcements to improve user experience and minimize support needs.
• Key AI Chat Support Capabilities:
  
  1. AI-Powered In-App Guidance: UserGuiding’s AI assistant suggests actions to deliver contextual in-app messages, onboarding checklists, and tooltips based on user behavior.
  2. Behavior-Based Triggers: It automates support by triggering relevant product tours or help content when users get stuck, which reduces support ticket volume.‍
  3. Self-Serve Support: What’s better than self-serve support? Not a lot of things. When users solve issues independently with interactive guides and on-demand help, they feel like experts on your product and rely less on human agents.

See what this user thinks about Dylan, UserGuiding’s AI-powered chatbot👇

#2 Intercom

Advertised as the “first AI agent that delivers human-quality service,” Intercom’s Fin is designed to handle all your customer support tasks. 

The goal? To take the load off of your customer team’s shoulders so they could focus on higher impact work.

The Fin agent learns everything about your company and product to generate the most accurate answers for your customers. Then, it personalizes its service to meet customers where they are and even take action on their behalf.

• What It Is For:
  
  1. A customer communications platform designed for live chat, support ticketing, and automated messaging to enhance customer engagement and support.
• Key AI Chat Support Capabilities:
  
  1. Fin AI Chatbot: Intercom’s Fin uses generative AI to answer customer queries based on help center content and past interactions.
  2. Automation Workflows: It automates common support tasks, including ticket routing and FAQ responses.
  3. Intent Detection: Fin also recognizes customer intent to provide relevant responses or route conversations efficiently. It speaks in your tone of voice and follows your policies to deliver the best customer experience.

This is what Daniel has to say👇

#3 Zendesk

Did you know that Zendesk’s AI chatbot agents are pre-trained for over 18 billion interactions? Yes, they are. So you can handle complex requests from day one.

You can connect the AI bot to your knowledge base and get it ready in minutes.

And the best part is?

There’s a no-code builder to create interactive and personalized conversation flows, so you have more control over what your customers see on your app.

• What It Is For:
  
  1. A customer service platform that helps businesses manage support tickets, live chat, and customer interactions across multiple channels.
• Key AI Chat Support Capabilities:
  
  1. AI-Powered Chatbot: Zendesk Bot handles customer inquiries, suggests help articles, and automates common support tasks. It also provides 24/7 multilingual support across all customer communication channels.
  2. Automated Ticket Triage: Zendesk integrates AI to analyze incoming tickets, detect intent, and prioritize or route them to the right agents. Automation helps you meet both current and future needs.
  3. Answer Bot: The bot provides instant, AI-generated responses by surfacing relevant knowledge base articles based on customer questions. It is also a customizable bot persona so you can match your brand's voice and tone.

Check out this user’s review👇

#4 Drift

Drift’s AI chatbot is a great feature if you want to engage with potential customers in real-time. This is especially helpful if you want to encourage self-learning before they subscribe to your product.

Based on the visitor’s previous interactions, you can even initiate conversations to keep the engagement fresh and high. If the chatbot cannot resolve a query, it can seamlessly hand off the conversation to a live customer service agent.

This ensures that you don’t leave any customers behind. You can also automate the ticketing process so customers’ reports are sent to the appropriate team. The chatbot can also offer solutions to frequently asked questions, which reduces the need for human intervention.

• What It Is For:
  
  1. A conversational marketing platform focused on driving sales, engaging website visitors, and automating customer support through chat.
• Key AI Chat Support Capabilities:
  
  1. AI Chatbot: Drift Bot qualifies leads, answers common questions, and routes complex inquiries to human agents. 
  2. Conversational AI: The bot understands customer intent and engages users with natural, context-aware conversations.
  3. Playbooks Automation: It also automates personalized chat workflows based on user behavior and predefined triggers.

See what users think of this feature👇

#5 Tidio

Tidio’s Lyro is a conversational AI chatbot and it is a great fit for small and middle-sized businesses. You can manage website chats as well as facilitate real-time conversations with customers. 

What do the users love most?

The ease of integration with websites and automation of tasks with chatbot flows. 

You can also program the chatbot to respond to frequently asked questions (FAQs) about your product or service.

• What It Is For:
  
  1. Tidio is a customer service and live chat platform designed to help businesses provide real-time support, automate responses, and engage website visitors.
• Key AI Chat Support Capabilities:
  
  1. Lyro AI Chatbot: Like other tools on our list, Lyro uses conversational AI to handle customer questions, provide instant answers, and resolve common issues without human intervention.
  2. Automated Responses: It creates custom chatbots and workflows to automate FAQs, order status inquiries, and other routine tasks.
  3. Intent Recognition: Lyro also detects customer intent from messages to deliver more relevant responses and streamline support interactions.

Read what Varun likes about Tidio👇

#6 Kore.AI

AI chatbots may feel like letting go of control. But what if you want to be in control all the time?

Kore.AI’s AI chatbot helps you do that. 

You can evaluate and score every conversation, analyze critical KPIs, and understand the sentiment to improve agent performance (and, ultimately, customer experience).

Kore.AI’s chatbot is also equipped with advanced NLP capabilities. This means that it can understand and process complex customer queries in a conversational manner.

The result?

Interactions that feel more natural and intuitive for customers.

• What It Is For:
  
  1. An enterprise-grade conversational AI platform that helps businesses automate customer support, sales, and internal operations through AI-powered virtual assistants and chatbots.
• Key AI Chat Support Capabilities:
  
  1. Intelligent Virtual Assistants: Kore.AI’s chatbot handles complex customer queries with natural language understanding (NLU) and multi-turn conversations.
  2. Dialog Management: The chatbot enables context-aware, personalized conversations, dynamically adapting responses based on customer inputs.
  3. Sentiment Analysis: It also analyzes customer tone and sentiment in real-time to adjust chatbot behavior or escalate to human agents when needed.

Check out this user review👇

#7 SendPulse

Are you looking for a tool that offers both user-friendly setup and fast, personalized support? SendPulse’s AI assistant is a great tool!

The chatbot is easy to integrate into your product and you don’t need advanced technical knowledge.

You can also offer multi-language support to your customers without any added costs. And when the chatbot encounters a more complex issue or when a customer prefers human support, it can smoothly transfer the conversation to a live agent. 

• What It Is For:
  
  1. A multichannel marketing platform offering email, SMS, push notifications, and chatbot solutions for customer communication and automation.
• Key AI Chat Support Capabilities:
  
  1. AI Chatbots: SendPulse’s AI chatbot automates conversations on Facebook Messenger, WhatsApp, Instagram, and website live chat to handle common customer inquiries.
  2. Custom Chatbot Flows: The bot builds rule-based and AI-driven chat workflows to guide users through FAQs, order tracking, and support processes.
  3. User Data Integration: It also collects and uses customer data to personalize chatbot responses and enhance support efficiency.

Check out this user’s review👇

#8 Landbot.io

Landbot.io is essentially a no-code AI chatbot generator. Like the other tools on our list, it can provide end-to-end conversational experiences. 

Whether it’s for WhatsApp, Web, or Messenger, you can create automated chatbot flows to increase engagement and conversion rates.

Real-time responses are especially helpful for handling simple, common questions or requests without involving human agents.

You can also get insights and analytics on customer interactions to track chatbot performance.

• What It Is For:
  A no-code chatbot builder designed to create conversational experiences for websites, WhatsApp, and other messaging platforms, focusing on lead generation, customer support, and automation.
• Key AI Chat Support Capabilities:
  
  1. AI-Powered Chatbots: Landbot.io integrates with GPT-based models to provide natural, dynamic conversations and automated responses to customer inquiries.
  2. Conditional Logic & Flow Builder: The AI chatbot designs custom conversational flows using conditional logic to guide users based on their inputs.
  3. Human Handoff: It also seamlessly transfers complex queries from the chatbot to a live agent when needed, ensuring smooth customer support escalation.

See what Nathan has to say about the chatbot👇

#9 SOCi

SOCi’s AI-powered chatbot helps you unify the customer experience across platforms

SOCi is an AI-powered omnichannel chatbot. This means that the product is built for multi-location businesses, providing immediate and localized responses across digital key touchpoints. 

And you only need a single setup!

SOCi’s chatbot automates responses so your local team can focus on higher-value tasks, which also means that you don’t have to worry about hiring more human agents and training them for weeks or months.

The localization is helpful for adjusting CTAs during the chat, so you get more sales calls, website visits, and store visits.

The result?

You can show your product’s value at every stage of the customer journey–from discovery to loyalty.

• What It Is For:
  
  1. A marketing platform built for multi-location businesses, focusing on social media management, reputation management, and localized marketing.
• Key AI Chat Support Capabilities:
  
  1. AI-Powered Responses: SOCi suggests and automates customer replies to messages, reviews, and comments using sentiment analysis and pre-built templates.
  2. Reputation Insights: The chatbot uses AI to analyze customer feedback and online reviews, helping businesses identify trends and improve customer experience.
  3. Automated Messaging: It also automates common inquiries and responses across platforms like Facebook and Google My Business for consistent, real-time support.

However, some users are not happy with the product’s pricing and the buggy features👇

#10 Qualified

With Qualified’s Piper AI, you can handle the initial customer inquiries through chatbots, automatically responding to common questions, freeing up human agents to tackle more complex issues.

When customers visit your website or interact on messaging platforms, Piper AI can quickly assess their intent and needs, passing only the qualified leads to your sales team or customer support for follow-up.

Piper AI also integrates with other CRM tools which creates a smooth customer experience across different platforms (like chat, email, or social media), and enables the tracking of customer interactions in real-time.

• What It Is For:
  
  1. A conversational sales and marketing platform designed to help B2B companies capture leads, qualify prospects, and accelerate pipeline growth through website chat, voice, and video.
• Key AI Chat Support Capabilities:
  
  1. AI-Powered Lead Qualification: Piper AI automatically qualifies website visitors based on behavior, intent signals, and CRM data to prioritize sales opportunities.
  2. Chatbot for Engagement: The tool engages visitors with AI-driven conversations, answers FAQs, and routes high-value prospects to sales reps in real time.
  3. Intelligent Routing: It also uses AI to match qualified leads with the right sales representative based on location, role, or account ownership.

See what Matt likes about Qualified’s AI chat feature👇

#11 Botmaker

Unlike other tools on this list, Botmaker is unique in the sense that it is a tool to help you create and test AI agents in minutes.

You can build autonomous agents using easy prompts and engage them in selling, managing orders, and processing transactions. These agents can be installed to chat, email, and voice.

The AI agents will create responses based on instructions until they reach the customer’s desired goal. And you can also connect your Whatsapp to Meta and Google ads to optimize your ad revenue. 

• What It Is For:
  
  1. A conversational AI platform designed for businesses to automate customer support, sales, and engagement through messaging apps like WhatsApp, Facebook Messenger, and web chat.
• Key AI Chat Support Capabilities:
  
  1. AI Chatbot Engine: Botmaker’s AI chatbot automates customer conversations using natural language processing (NLP) to understand and respond to inquiries.
  2. Intent Recognition: The bot detects user intent to deliver accurate answers or trigger specific workflows based on customer queries.
  3. Human Handoff: It also seamlessly transitions conversations from the bot to a live agent when queries require human intervention.

See what users think about the chatbot assistance👇

#12 Freshworks

Freshchat, Freshwork’s AI messaging feature, allows you to engage customers on the channel of their choice. Instagram, WhatsApp, Email, Messenger… You name it, and Freshwork probably has it.

You can launch AI agents within hours and start streamlining your customer service immediately. No more waiting for weeks.

You can also automate repetitive queries like, “Are you open on Sunday?”, so human agents don’t have to spend hours on frequently answered questions. 

The best part, however, is proactive customer journeys embedded in the chatbots. You can help customers before they even know they need it.

Message customers and trigger actions to stay ahead of issues and leave no customer undelighted.

• What It Is For:
  
  1. A customer engagement platform offering tools for customer support, sales, and marketing, with a focus on streamlining communication and automating workflows.
• Key AI Chat Support Capabilities:
  
  1. Freddy AI Chatbot: Freshchat uses AI to automate customer conversations, resolve common issues, and provide instant answers from knowledge base articles.
  2. Intent Detection: The tool analyzes customer messages to understand context and intent, enabling the bot to offer relevant solutions or route queries appropriately.
  3. AI-Powered Ticketing: It also automates ticket creation, categorization, and prioritization, helping support teams manage requests more efficiently.

Want to hear from real users? Check out this review👇

#13 Podium

There’s strength in numbers. And Podium knows that. Introducing: Podium AI. 

It is designed to talk to more leads, set more appointments, and follow up for your business with little oversight.

Podium’s AI assistant helps you see every message you receive from all platforms within a single inbox. So, you never miss a chance to engage with a prospective customer. 

Podium’s AI employer also helps you follow up with customers at the right time to guide them to a sale.

1. What It Is For:
   A communication and payments platform designed to help local businesses manage customer interactions, reviews, and payments through text messaging.
2. Key AI Chat Support Capabilities:
   
   1. AI-Powered Messaging Assistant: Podium’s AI chatbot automates responses to common customer questions via SMS and web chat.
   2. Conversation Routing: The tool uses AI to direct inquiries to the right team member based on message content and context.
   3. Review Response Suggestions: It also generates AI-driven suggested replies for customer reviews to streamline online reputation management.

Hear from Jennie, a Podium user, and what she thinks about the product👇

#14 Appy Pie

Appy Pie’s no-code chatbot builder has over 100 integrations. They also offer multiple pre-designed templates so you don’t have to worry about the chatbot’s tone, functionality, and the style of interaction with users. 

You can also train the bot on your own data so the results and interactions are more accurate and relevant. 

By leveraging natural language processing (NLP), your chatbot can understand and respond to complex queries.

• What It Is For:
  
  1. A no-code development platform that enables businesses to build apps, websites, and chatbots without coding knowledge.
• Key AI Chat Support Capabilities:
  
  1. AI Chatbot Builder: Appy Pie’s chatbot allows users to create custom chatbots for websites, Facebook Messenger, and WhatsApp, capable of handling FAQs and basic customer inquiries.
  2. Natural Language Processing (NLP): The tool empowers bots to understand and respond to user queries naturally by interpreting customer intent.
  3. Automated Workflows: It also integrates bots with other business tools to automate processes like appointment scheduling, lead collection, and support ticket creation.

Check out this user review for the up and coming tool👇

#15 Verloop.io

Verloop.io’s chatbot is always available, offering round-the-clock support to customers. This means customers can get help at any time, even outside of business hours, without needing to wait for a human agent.

Using AI, Verloop.io’s chatbot can analyze customer behavior and tailor interactions based on previous preferences or browsing history.

The chatbot can handle a large volume of interactions simultaneously, making it ideal for scaling customer support without increasing costs.

Verloop.io doesn’t only empower your AI agents, though. Your human agents can navigate support challenges with Verloop.io’s AI-powered co-pilot. This co-pilot for agents actively listens to the conversations to craft responses.  

• What It Is For:
  
  1. A conversational AI platform focused on automating customer support and engagement across channels like WhatsApp, web chat, and mobile apps.
• Key AI Chat Support Capabilities:
  
  1. AI Chatbot with NLP: Verloop.io’s AI chatbot understands and responds to customer queries using natural language processing (NLP) for contextual, human-like conversations.
  2. Intent Recognition & Smart Routing: The tool identifies customer intent and routes complex queries to the right support agents when necessary.
  3. Multilingual Support: It also provides AI-powered conversations in multiple languages, enabling businesses to offer localized support.

Check out this review👇

#16 Ada

Promoted as “stop managing tickets, start exceeding expectations,” Ada’s impact is clear: AI-powered self-serve solution that lets its customers be in control of their actions, whether it’s changing information, upgrading their accounts, scheduling appointments, or making payments.

With Ada, you can go a step beyond the AI-powered chatbot and transform your customers’ experiences. The tool allows you to deflect support tickets, have flexibility with making changes to your system, and deliver personalized support with a self-improving system.

While working, Ada also collects data to measure the success of interactions. For example, once a chat is closed, the bot reads the customer transcripts to identify areas of improvement. Then, you can coach Ada to follow specific rules, guidance, and multi-step processes.

• What It Is For:
  
  1. An AI-powered customer service automation platform that enables businesses to build chatbots for automating support across web, mobile, and social channels.
• Key AI Chat Support Capabilities:
  
  1. AI Chatbot with NLP: Ada understands customer inquiries using natural language processing (NLP) to provide accurate, automated responses.
  2. No-Code Bot Builder: The tool empowers teams to design, customize, and deploy conversational workflows without coding.
  3. Contextual Handoff: It also seamlessly transfers conversations to human agents with full context when needed, ensuring smooth transitions.

Let’s see what real users think about the tool, shall we? 👇

#17 Glassix

Cross-channel continuity, one inbox for all conversations, conversation routing engine, and more… Glassix’s AI powered chatbot helps you monitor automated customer interactions and create personalized experiences for every customer.

You can create no-code conversation flows. This is especially useful for non-technical managers.

You can also deploy advanced chatbots with conversational AI capabilities and train your own. 

• What It Is For:
  
  1. An omnichannel customer communication platform that consolidates messaging across platforms like WhatsApp, email, web chat, and social media into a unified inbox.
• Key AI Chat Support Capabilities:
  
  1. AI-Powered Chatbot: Glassix’s AI assistant handles customer queries using natural language understanding (NLU) to automate common support tasks.
  2. Conversational AI Flows: The tool builds custom, automated conversation workflows to guide users through support processes and resolve issues.
  3. AI-Suggested Replies: It also provides response suggestions to support agents based on message context, improving reply speed and accuracy.

Check out this review👇

#18 Tars

Need an AI agent for a marketing campaign? Or maybe you need to update the FAQ section on your website? Tars has an AI agent for every one of your needs.

But if you’re specifically looking for an AI powered chatbot, Tars offers a lot of options there as well. Depending on your industry, you can find hundreds of chatbot templates to get things rolling.

Tars combines generative AI and rule based flows, so you can ensure that your data is always accurate and safe.

• What It Is For:
  
  1. A conversational AI platform specializing in chatbot-driven experiences for lead generation, customer support, and process automation, particularly popular in sectors like banking, insurance, and government services.
• Key AI Chat Support Capabilities:
  
  1. Conversational Chatbots: Tars automates customer interactions through guided, form-like conversations that resolve queries and collect data.
  2. Natural Language Processing (NLP): The tool understands customer input to provide relevant responses and route complex issues when necessary.
  3. Custom Workflow Automation: It also builds tailored conversational workflows to handle FAQs, appointment booking, and support processes without human intervention.

Check out this user review👇

#19 Genesys Cloud CX

Genesys Cloud CX is an AI-powered experience orchestration platform. In other words, this tool creates the ideal end-to-end journey for each user. An AI-assisted chatbot is a part of this intent. 

With keyword searches, you can identify vulnerable customers who might need additional assistance. The chatbot can create personalized experiences, and predict user segments and outcomes. 

With Genesys Cloud CX, you can say goodbye to standard automation models and welcome a new era: Match customers with agents best suited to meet their needs.

• What It Is For:
  
  1. A cloud-based contact center platform designed to manage customer interactions across voice, chat, email, and social channels, with a focus on improving customer experience through AI and automation.
• Key AI Chat Support Capabilities:
  
  1. Predictive Engagement: Genesys Cloud CX uses AI to analyze customer behavior in real-time and proactively engage with personalized chat or bot interactions.
  2. AI-Powered Chatbots (Genesys Dialog Engine): The tool automates conversations using natural language understanding (NLU) to answer queries, guide customers, and handle routine tasks.
  3. Agent Assist: It also provides real-time AI suggestions, recommended responses, and contextual knowledge support to human agents during live customer conversations.

But what do users think about the chatbot? Read it here yourself👇

#20 Customers.ai

Customers.ai’s chatbot is available around the clock, so your customer can get help whenever they need it, regardless of time zones.

The chatbot also uses AI to tailor responses based on customer data and previous interactions. This level of personalization can make conversations feel more natural and relevant to the customer's needs.

But do you know what is even better?

The AI chatbot can assist in gathering information from potential leads, qualifying them, and even guiding them through the initial stages of the sales process. 

Win-win for everyone! 

• What It Is For:
  
  1. A marketing and customer engagement platform focused on multi-channel messaging, including chat, SMS, and social media, with an emphasis on lead generation and customer support automation.
• Key AI Chat Support Capabilities:
  
  1. AI Chatbot for Website & Social: Customer.ai automates customer conversations on websites, Facebook Messenger, and Instagram, handling FAQs and capturing leads.
  2. Audience Segmentation & Personalization: The tool uses AI to segment users based on behavior and customize chatbot conversations for a more personalized experience.
  3. Automated Follow-Ups: It also implements AI-powered drip messaging sequences to nurture leads and follow up with customers automatically after initial interactions.

Read what Jose thinks about the product👇

#21 Inkeep

Personalization has never been more popular. And Inkeep’s AI chatbot is powered by your content to personalize interactions. 

For example, it may remember a customer’s preferences or past interactions and create a more tailored and engaging conversation.

The result? 

Customers who feel valued and understood. In other words, they will keep coming back to your product.

One of the unique features, in my opinion, is the chatbot’s honesty and credibility. Yes, AI can be honest. “How?”, you may ask.

Inkeep’s bot provides rich citations for every answer and admits when it doesn’t know, so your customers stay on topic and don’t fall down a rabbit hole like Alice.

• What It Is For:

1. Inkeep is designed to enhance customer support efficiency by leveraging AI-powered chat solutions. It automates responses to common inquiries, provides instant, accurate support 24/7, and reduces the workload on human agents. By improving response times and assisting support teams with AI-suggested replies and smart routing, Inkeep helps businesses deliver faster, more satisfying customer experiences.

• Key AI Chat Support Capabilities:

1. Natural Language Processing (NLP): Inkeep’s AI chatbot understands and interprets customer messages with human-like accuracy.
2. Automated Responses: The tool instantly handles FAQs and routine queries without human intervention.
3. Agent Assist: It also suggests replies and surfaces relevant knowledge base content to support agents during live chats.

#22 Microsoft Copilot

Microsoft Copilot is a very strong candidate to be your companion. The demo starts with you. After you choose your name and decide how you want your copilot to sound like, it’s time to integrate your copilot into Microsoft 365 apps you use every day.

The copilot can draft emails, generate text for reports, or help with creating presentations based on minimal input.

In Excel, Copilot can analyze complex data, create visualizations, and suggest trends or insights that might otherwise be overlooked.

You can interact with Copilot using natural language (like you would with a human assistant). For example, in Word, you can ask it to "rewrite this paragraph for clarity," and it will offer suggestions. In PowerPoint, you can ask it to "create a presentation from these bullet points," and it will generate slides for you.

In tools like Teams and Outlook, it can summarize meetings, suggest actions, and assist with follow-up items.

Copilot also uses the context from your documents, emails, and other interactions to make suggestions tailored to your current project or task. This helps provide more accurate and relevant assistance.

• What It Is For:

1. Microsoft Copilot is built to enhance productivity and streamline workflows by integrating AI assistance across Microsoft 365 apps like Word, Excel, Outlook, and Teams. It helps users draft documents, analyze data, manage emails, and automate repetitive tasks, enabling faster decision-making and reducing manual effort in daily work.

• Key AI Chat Support Capabilities:

1. Natural Language Processing (NLP): Microsoft Copilot understands user queries and generates contextual, natural-language responses.
2. Automated Task Execution: The tool automates routine tasks like summarizing emails, creating reports, or drafting responses.‍
3. Contextual Assistance: It also provides real-time suggestions and insights by analyzing data within the user's workspace.

Do you need first-hand experience? Don’t worry, check out Zayed’s review👇

Future of AI Chat Support

So what is next for AI-assisted chat support? We know AI is evolving every day and customer service will evolve with it.

One thing is for sure: We will continue to interact with AI chatbots and they will sound more and more like humans thanks to natural language processing. This will be useful for customers who are hesitant about the “distant” attitude and generic responses of these bots.

In 2025, as AI chat support continues to evolve, you can expect to see improved efficiency, reduced wait times and support tickets, and increased revenue.

Conclusion

That’s a wrap! 

AI is never going anywhere and with all the improvements we’ve seen so far, it will bring about the most effective customer service market we’ve seen in years.

And now you’ve seen up and close the best tools out there to change your business.

The rest is unwritten. For now.

Good luck! 🍀