AI Chatbots & Beyond: The 22 Must-Have Tools to Streamline Customer Service

A study by GPTStrategic has shown that 86% of users believe that AI tools have increased their productivity, saving between 2-8 hours weekly.

68.4% of them cite AI tools as a major advantage because of faster customer response times. 

The question is:

What are you doing so as not to be left behind?

Because the truth of the matter is that another company provides a faster and more productive experience for users, they will choose that company over you.

Not everything is doom and gloom, though! 🌩️

This article will show you how you can solve support tickets more effectively.

Spoiler alert: With the best 22 tools in the AI-customer support game. 

Let’s roll!

22 Best AI Support Tools to Help You Deflect Support Tickets

#1 UserGuiding

New and emerging but UserGuiding’s AI assistant has so much to offer!

I am talking about actions before words.

Yes, you read that correctly: UserGuiding’s AI assistant can suggest actions instead of texts, such as guide triggering, which enables your users to start an interactive guide and get a hands-on experience instead of just reading one article after another. Help them get beyond the chat box!

You can offer assistance in multiple languages as well. 

Do you want to see what it looks like? Watch this video👇

If you are a numbers person, hear from Simay, UserGuiding’s Customer Support Operations Manager, instead:

“Since bringing Fin on board, UserGuiding’s auto-resolved tickets have jumped from 15% to 40% in a year. Not only has this eliminated the need to hire an additional support agent, but setting up Fin to learn their resources has also been refreshingly simple.”

What Is It For?

A user activation and self-serve platform that helps businesses create interactive user onboarding flows, product tours, in-app guides, and feature announcements, enhancing user experience while reducing support needs.

AI-Powered Features:

• Contextual In-App Guidance: Automatically delivers onboarding checklists, tooltips, and in-app messages tailored to user behavior.
• Behavior-Based Triggers: Detects when users get stuck and launches relevant product tours or help content, minimizing support tickets.
• Interactive Self-Serve Support: Empowers users to resolve issues independently through on-demand guides, reducing reliance on human agents.

How It Helps Users:

✅ Simplifies onboarding by providing step-by-step guidance.

✅ Enhances user engagement with personalized in-app support.

✅ Reduces friction and support dependency, leading to faster product adoption.

See what this user thinks about Dylan, UserGuiding’s AI-powered chatbot👇

#2 Intercom

Advertised as the “first AI agent that delivers human-quality service,” Intercom’s Fin is designed to handle all your customer support tasks. 

The goal? To take the load off of your customer team’s shoulders so they could focus on higher impact work.

The Fin agent learns everything about your company and product to generate the most accurate answers for your customers. Then, it personalizes its service to meet customers where they are and even take action on their behalf.

What Is It For?

A customer communications platform that streamlines live chat, support ticketing, and automated messaging to enhance customer engagement and support.

AI-Powered Features:

• Fin AI Chatbot: Uses generative AI to answer customer queries based on help center content and past interactions.
• Automation Workflows: Handles common support tasks like ticket routing and FAQ responses, reducing manual workload.
• Intent Detection: Recognizes customer intent to deliver relevant responses or efficiently route conversations. It adapts to your brand’s tone of voice and policies for a consistent customer experience.

How It Helps Users:

✅ Provides instant, AI-driven responses to customer inquiries.

✅ Automates repetitive support tasks, freeing up human agents.

✅ Ensures seamless and personalized customer interactions.

This is what Emil has to say👇

#3 Zendesk

Did you know that Zendesk’s AI chatbot agents are pre-trained for over 18 billion interactions? Yes, they are. So you can handle complex requests from day one.

You can connect the AI bot to your knowledge base and get it ready in minutes.

And the best part is?

There’s a no-code builder to create interactive and personalized conversation flows, so you have more control over what your customers see on your app.

What Is It For?

A customer service platform that streamlines support ticket management, live chat, and customer interactions across multiple channels.

AI-Powered Features:

• AI-Powered Chatbot: Handles customer inquiries, suggests relevant help articles, and automates common support tasks. It provides 24/7 multilingual support across all communication channels.
• Automated Ticket Triage: Uses AI to analyze incoming tickets, detect intent, and prioritize or route them to the right agents, ensuring faster and more efficient support.
• Answer Bot: Delivers instant AI-generated responses by surfacing relevant knowledge base articles. It can be customized to match your brand’s voice and tone.

How It Helps Users:

✅ Provides always available support with AI-powered automation.

✅ Reduces response times by intelligently routing support tickets.

✅ Enhances self-service with AI-driven recommendations and answers.

Check out this user’s review👇

#4 Drift

Drift’s AI chatbot is a great feature if you want to engage with potential customers in real-time. This is especially helpful if you want to encourage self-learning before they subscribe to your product.

Based on the visitor’s previous interactions, you can even initiate conversations to keep the engagement fresh and high. If the chatbot cannot resolve a query, it can seamlessly hand off the conversation to a live customer service agent.

This ensures that you don’t leave any customers behind. You can also automate the ticketing process so customers’ reports are sent to the appropriate team. The chatbot can also offer solutions to frequently asked questions, which reduces the need for human intervention.

What Is It For?

A conversational marketing platform designed to drive sales, engage website visitors, and automate customer support through AI-powered chat.

AI-Powered Features:

• AI Chatbot: Qualifies leads, answers common questions, and seamlessly routes complex inquiries to human agents.
• Conversational AI: Understands customer intent and engages users with natural, context-aware conversations for a more personalized experience.
• Playbooks Automation: Automates personalized chat workflows based on user behavior and predefined triggers, ensuring timely and relevant interactions.

How It Helps Users:

✅ Increases lead conversion by proactively engaging website visitors.

✅ Enhances customer interactions with intelligent, real-time conversations.

✅ Reduces manual support workload through automated chat workflows.

See what users think of this feature👇

#5 Tidio

Tidio’s Lyro is a conversational AI chatbot and it is a great fit for small and middle-sized businesses. You can manage website chats as well as facilitate real-time conversations with customers. 

What do the users love most?

The ease of integration with websites and automation of tasks with chatbot flows. 

You can also program the chatbot to respond to frequently asked questions (FAQs) about your product or service.

What Is It For?

Tidio is a customer service and live chat platform that enables businesses to provide real-time support, automate responses, and engage website visitors efficiently.

AI-Powered Features:

• Lyro AI Chatbot: Uses conversational AI to handle customer questions, provide instant answers, and resolve common issues without human intervention.
• Automated Responses: Creates custom chatbots and workflows to automate FAQs, order status inquiries, and other routine support tasks.
• Intent Recognition: Detects customer intent from messages to deliver more relevant responses and streamline support interactions.

How It Helps Users:

✅ Enhances customer support with instant, AI-driven responses.

✅ Reduces workload by automating common inquiries and tasks.

✅ Improves engagement through intelligent, context-aware conversations.

Read what Shabbir likes about Tidio👇

#6 Kore.AI

AI chatbots may feel like letting go of control. But what if you want to be in control all the time?

Kore.AI’s AI chatbot helps you do that. 

You can evaluate and score every conversation, analyze critical KPIs, and understand the sentiment to improve agent performance (and, ultimately, customer experience).

Kore.AI’s chatbot is also equipped with advanced NLP capabilities. This means that it can understand and process complex customer queries in a conversational manner.

The result?

Interactions that feel more natural and intuitive for customers.

What Is It For?

An enterprise-grade conversational AI platform that enables businesses to automate customer support, sales, and internal operations using AI-powered virtual assistants and chatbots.

AI-Powered Features:

• Intelligent Virtual Assistants: Leverages natural language understanding (NLU) to handle complex customer queries with multi-turn conversations.
• Dialog Management: Enables context-aware, personalized interactions by dynamically adapting responses based on customer inputs.
• Sentiment Analysis: Analyzes customer tone and sentiment in real time, adjusting chatbot behavior or escalating to human agents when necessary.

How It Helps Users:

✅ Delivers human-like, intelligent conversations for better customer engagement.

✅ Automates complex workflows to reduce operational costs and improve efficiency.

✅ Enhances customer experience by detecting sentiment and responding appropriately.

Check out this user review👇

#7 SendPulse

Are you looking for a tool that offers both user-friendly setup and fast, personalized support? SendPulse’s AI assistant is a great tool!

The chatbot is easy to integrate into your product and you don’t need advanced technical knowledge.

You can also offer multi-language support to your customers without any added costs. And when the chatbot encounters a more complex issue or when a customer prefers human support, it can smoothly transfer the conversation to a live agent. 

What Is It For?

A multichannel marketing platform that enables businesses to automate customer communication through email, SMS, push notifications, and AI-powered chatbots.

AI-Powered Features:

• AI Chatbots: Automates conversations across Facebook Messenger, WhatsApp, Instagram, and website live chat to handle common customer inquiries.
• Custom Chatbot Flows: Builds rule-based and AI-driven chat workflows to guide users through FAQs, order tracking, and support processes.
• User Data Integration: Collects and utilizes customer data to personalize chatbot responses and improve support efficiency.

How It Helps Users:

✅ Streamlines customer interactions across multiple channels.

✅ Reduces manual workload with automated, AI-powered conversations.

✅ Enhances customer engagement through personalized, data-driven responses.

Check out this user’s review👇

#8 Landbot.io

Landbot.io is essentially a no-code AI chatbot generator. Like the other tools on our list, it can provide end-to-end conversational experiences. 

Whether it’s for WhatsApp, Web, or Messenger, you can create automated chatbot flows to increase engagement and conversion rates.

Real-time responses are especially helpful for handling simple, common questions or requests without involving human agents.

You can also get insights and analytics on customer interactions to track chatbot performance.

What Is It For?

A no-code chatbot builder that enables businesses to create conversational experiences for websites, WhatsApp, and other messaging platforms—streamlining lead generation, customer support, and automation.

AI-Powered Features:

• AI-Powered Chatbots: Uses GPT-based models to deliver natural, dynamic conversations and automated responses to customer inquiries.
• Conditional Logic & Flow Builder: Designs custom conversational flows using conditional logic to guide users based on their inputs.
• Human Handoff: Seamlessly transfers complex queries from the chatbot to a live agent when needed, ensuring smooth customer support escalation.

How It Helps Users:

✅ Enhances customer interactions with AI-driven, real-time conversations.

✅ Automates support and lead generation with intelligent chatbot flows.

✅ Ensures a seamless experience by smoothly transitioning from chatbot to human support when necessary.

See what Nathan has to say about the chatbot👇

#9 SOCi

SOCi’s AI-powered chatbot helps you unify the customer experience across platforms

SOCi is an AI-powered omnichannel chatbot. This means that the product is built for multi-location businesses, providing immediate and localized responses across digital key touchpoints. 

And you only need a single setup!

SOCi’s chatbot automates responses so your local team can focus on higher-value tasks, which also means that you don’t have to worry about hiring more human agents and training them for weeks or months.

The localization is helpful for adjusting CTAs during the chat, so you get more sales calls, website visits, and store visits.

The result?

You can show your product’s value at every stage of the customer journey–from discovery to loyalty.

What Is It For?

A marketing platform designed for multi-location businesses, specializing in social media management, reputation management, and localized marketing.

AI-Powered Features:

• AI-Powered Responses: Uses sentiment analysis and pre-built templates to suggest and automate replies to customer messages, reviews, and comments.
• Reputation Insights: Analyzes customer feedback and online reviews to identify trends and enhance the customer experience.
• Automated Messaging: Automates responses to common inquiries across platforms like Facebook and Google My Business for consistent, real-time support.

How It Helps Users:

✅ Streamlines customer engagement with AI-generated responses.

✅ Provides actionable insights to improve brand reputation.

✅ Ensures timely, automated support across multiple digital channels.

Let's check how users feel about SOCi 👇

#10 Qualified

With Qualified’s Piper AI, you can handle the initial customer inquiries through chatbots, automatically responding to common questions, freeing up human agents to tackle more complex issues.

When customers visit your website or interact on messaging platforms, Piper AI can quickly assess their intent and needs, passing only the qualified leads to your sales team or customer support for follow-up.

Piper AI also integrates with other CRM tools which creates a smooth customer experience across different platforms (like chat, email, or social media), and enables the tracking of customer interactions in real-time.

What Is It For?

A conversational sales and marketing platform that helps B2B companies capture leads, qualify prospects, and accelerate pipeline growth through website chat, voice, and video.

AI-Powered Features:

• AI-Powered Lead Qualification: Automatically assesses website visitors based on behavior, intent signals, and CRM data to prioritize sales opportunities.
• Chatbot for Engagement: Engages visitors with AI-driven conversations, answers FAQs, and routes high-value prospects to sales reps in real time.
• Intelligent Routing: Matches qualified leads with the right sales representative based on location, role, or account ownership for faster, more personalized interactions.

How It Helps Users:

✅ Increases conversion rates by identifying and prioritizing high-intent leads.

✅ Enhances engagement with AI-powered, real-time conversations.

✅ Optimizes sales efficiency by intelligently routing prospects to the right team members.

See what Matt likes about Qualified’s AI chat feature👇

#11 Botmaker

Unlike other tools on this list, Botmaker is unique in the sense that it is a tool to help you create and test AI agents in minutes.

You can build autonomous agents using easy prompts and engage them in selling, managing orders, and processing transactions. These agents can be installed to chat, email, and voice.

The AI agents will create responses based on instructions until they reach the customer’s desired goal. And you can also connect your Whatsapp to Meta and Google ads to optimize your ad revenue. 

What Is It For?

A conversational AI platform designed to help businesses automate customer support, sales, and engagement through messaging apps like WhatsApp, Facebook Messenger, and web chat.

AI-Powered Features:

• AI Chatbot Engine: Automates customer conversations using natural language processing (NLP) to understand and respond to inquiries efficiently.
• Intent Recognition: Detects user intent to deliver precise answers or trigger specific workflows based on customer queries.
• Human Handoff: Seamlessly transitions conversations from the bot to a live agent when queries require human intervention.

How It Helps Users:

✅ Provides quick, AI-driven responses to enhance customer satisfaction.

✅ Automates routine tasks and improves support efficiency.

✅ Ensures smooth escalation to human agents for complex issues, maintaining a high-quality customer experience.

See what users think about the chatbot assistance👇

#12 Freshworks

Freshchat, Freshwork’s AI messaging feature, allows you to engage customers on the channel of their choice. Instagram, WhatsApp, Email, Messenger… You name it, and Freshwork probably has it.

You can launch AI agents within hours and start streamlining your customer service immediately. No more waiting for weeks.

You can also automate repetitive queries like, “Are you open on Sunday?”, so human agents don’t have to spend hours on frequently answered questions. 

The best part, however, is proactive customer journeys embedded in the chatbots. You can help customers before they even know they need it.

Message customers and trigger actions to stay ahead of issues and leave no customer undelighted.

What Is It For?

A customer engagement platform that provides tools for customer support, sales, and marketing, focusing on streamlining communication and automating workflows.

AI-Powered Features:

• Freddy AI Chatbot: Automates customer conversations, resolves common issues, and provides instant answers by pulling from knowledge base articles.
• Intent Detection: Analyzes customer messages to understand context and intent, enabling the bot to offer relevant solutions or route queries to the appropriate channels.
• AI-Powered Ticketing: Automates ticket creation, categorization, and prioritization, helping support teams manage requests more efficiently.

How It Helps Users:

✅ Reduces response times by automating customer interactions.

✅ Enhances support efficiency through intelligent ticketing and routing.

✅ Improves customer satisfaction by offering quick, relevant answers to inquiries.

Want to hear from real users? Check out this review👇

#13 Podium

There’s strength in numbers. And Podium knows that. Introducing: Podium AI. 

It is designed to talk to more leads, set more appointments, and follow up for your business with little oversight.

Podium’s AI assistant helps you see every message you receive from all platforms within a single inbox. So, you never miss a chance to engage with a prospective customer. 

Podium’s AI employer also helps you follow up with customers at the right time to guide them to a sale.

What Is It For?

A communication and payments platform designed to help local businesses manage customer interactions, reviews, and payments via text messaging.

AI-Powered Features:

• AI-Powered Messaging Assistant: Automates responses to common customer questions via SMS and web chat.
• Conversation Routing: Uses AI to direct inquiries to the appropriate team member based on message content and context.
• Review Response Suggestions: Generates AI-driven suggested replies for customer reviews, streamlining online reputation management.

How It Helps Users:

✅ Improves response times with automated, AI-powered messaging.

✅ Ensures efficient query handling by routing conversations to the right team members.

✅ Simplifies reputation management by offering quick, relevant responses to customer reviews.

Hear from Jennie, a Podium user, and what she thinks about the product👇

#14 Appy Pie

Appy Pie’s no-code chatbot builder has over 100 integrations. They also offer multiple pre-designed templates so you don’t have to worry about the chatbot’s tone, functionality, and the style of interaction with users. 

You can also train the bot on your own data so the results and interactions are more accurate and relevant. 

By leveraging natural language processing (NLP), your chatbot can understand and respond to complex queries.

What Is It For?

A no-code development platform that enables businesses to build apps, websites, and chatbots without the need for coding knowledge.

AI-Powered Features:

• AI Chatbot Builder: Allows users to create custom chatbots for websites, Facebook Messenger, and WhatsApp to handle FAQs and basic customer inquiries.
• Natural Language Processing (NLP): Empowers bots to understand and respond to user queries naturally by interpreting customer intent.
• Automated Workflows: Integrates bots with other business tools to automate processes like appointment scheduling, lead collection, and support ticket creation.

How It Helps Users:

✅ Enables businesses to build and deploy custom chatbots without coding expertise.

✅ Improves customer interactions with AI-driven, natural language responses.

✅ Streamlines business operations by automating routine tasks and workflows.

Check out this user review for the up and coming tool👇

#15 Verloop.io

Verloop.io’s chatbot is always available, offering round-the-clock support to customers. This means customers can get help at any time, even outside of business hours, without needing to wait for a human agent.

Using AI, Verloop.io’s chatbot can analyze customer behavior and tailor interactions based on previous preferences or browsing history.

The chatbot can handle a large volume of interactions simultaneously, making it ideal for scaling customer support without increasing costs.

Verloop.io doesn’t only empower your AI agents, though. Your human agents can navigate support challenges with Verloop.io’s AI-powered co-pilot. This co-pilot for agents actively listens to the conversations to craft responses.

What Is It For?

 A conversational AI platform designed to automate customer support and engagement across channels like WhatsApp, web chat, and mobile apps.

AI-Powered Features:

• AI Chatbot with NLP: Verloop.io’s AI chatbot understands and responds to customer queries using natural language processing (NLP), enabling contextual, human-like conversations.
• Intent Recognition & Smart Routing: Identifies customer intent and routes complex queries to the appropriate support agents when needed.
• Multilingual Support: Offers AI-powered conversations in multiple languages, allowing businesses to provide localized support.

How It Helps Users:

✅ Enhances customer engagement with intelligent, context-aware interactions.

✅ Ensures timely and accurate support by routing complex queries to the right agents.

✅ Expands reach by offering multilingual support for diverse customer bases.

Check out this review👇

#16 Ada

Promoted as “stop managing tickets, start exceeding expectations,” Ada’s impact is clear: AI-powered self-serve solution that lets its customers be in control of their actions, whether it’s changing information, upgrading their accounts, scheduling appointments, or making payments.

With Ada, you can go a step beyond the AI-powered chatbot and transform your customers’ experiences. The tool allows you to deflect support tickets, have flexibility with making changes to your system, and deliver personalized support with a self-improving system.

While working, Ada also collects data to measure the success of interactions. For example, once a chat is closed, the bot reads the customer transcripts to identify areas of improvement. Then, you can coach Ada to follow specific rules, guidance, and multi-step processes.

What Is It For?

An AI-powered customer service automation platform that enables businesses to build chatbots for automating support across web, mobile, and social channels.

AI-Powered Features:

• AI Chatbot with NLP: Ada understands customer inquiries using natural language processing (NLP) to deliver accurate, automated responses.
• No-Code Bot Builder: Empowers teams to design, customize, and deploy conversational workflows without any coding knowledge.
• Contextual Handoff: Seamlessly transfers conversations to human agents with full context when needed, ensuring smooth and efficient transitions.

How It Helps Users:

✅ Automates customer support across multiple channels with AI-driven responses.

✅ Simplifies chatbot creation and customization with a no-code platform.

✅ Ensures a seamless customer experience by providing context-aware handoffs to human agents.

Let’s see what real users think about the tool, shall we? 👇

#17 Glassix

Cross-channel continuity, one inbox for all conversations, conversation routing engine, and more… Glassix’s AI powered chatbot helps you monitor automated customer interactions and create personalized experiences for every customer.

You can create no-code conversation flows. This is especially useful for non-technical managers.

You can also deploy advanced chatbots with conversational AI capabilities and train your own. 

What Is It For?

An omnichannel customer communication platform that consolidates messaging across platforms like WhatsApp, email, web chat, and social media into a unified inbox.

AI-Powered Features:

• AI-Powered Chatbot: Glassix’s AI assistant handles customer queries using natural language understanding (NLU), automating common support tasks.
• Conversational AI Flows: Builds custom, automated conversation workflows to guide users through support processes and efficiently resolve issues.
• AI-Suggested Replies: Provides response suggestions to support agents based on message context, enhancing reply speed and accuracy.

How It Helps Users:

✅ Streamlines customer support by centralizing communication across multiple channels.

✅ Reduces manual effort by automating common tasks and guiding customers through workflows.

✅ Improves support efficiency with AI-powered suggestions that speed up responses and enhance accuracy.

Check out this review👇

#18 Tars

Need an AI agent for a marketing campaign? Or maybe you need to update the FAQ section on your website? Tars has an AI agent for every one of your needs.

But if you’re specifically looking for an AI powered chatbot, Tars offers a lot of options there as well. Depending on your industry, you can find hundreds of chatbot templates to get things rolling.

Tars combines generative AI and rule based flows, so you can ensure that your data is always accurate and safe.

What Is It For?

A conversational AI platform specializing in chatbot-driven experiences for lead generation, customer support, and process automation, commonly used in sectors like banking, insurance, and government services.

AI-Powered Features:

• Conversational Chatbots: Automates customer interactions through guided, form-like conversations that resolve queries and collect data.
• Natural Language Processing (NLP): Understands customer input to provide relevant responses and routes complex issues to the appropriate channels when necessary.
• Custom Workflow Automation: Builds tailored conversational workflows to handle FAQs, appointment booking, and support processes without human intervention.

How It Helps Users:

✅ Streamlines customer interactions with automated, guided conversations.

✅ Enhances efficiency by resolving common inquiries and automating routine tasks.

✅ Reduces the need for human intervention by managing complex workflows and appointments.

Check out this user review👇

#19 Genesys Cloud CX

Genesys Cloud CX is an AI-powered experience orchestration platform. In other words, this tool creates the ideal end-to-end journey for each user. An AI-assisted chatbot is a part of this intent. 

With keyword searches, you can identify vulnerable customers who might need additional assistance. The chatbot can create personalized experiences, and predict user segments and outcomes. 

With Genesys Cloud CX, you can say goodbye to standard automation models and welcome a new era: Match customers with agents best suited to meet their needs.

What Is It For?

A cloud-based contact center platform designed to manage customer interactions across voice, chat, email, and social channels, with a focus on enhancing customer experience through AI and automation.

AI-Powered Features:

• Predictive Engagement: Uses AI to analyze customer behavior in real-time and proactively engage with personalized chat or bot interactions.
• AI-Powered Chatbots (Genesys Dialog Engine): Automates conversations using natural language understanding (NLU) to answer queries, guide customers, and handle routine tasks.
• Agent Assist: Provides real-time AI suggestions, recommended responses, and contextual knowledge support to human agents during live customer conversations.

How It Helps Users:

✅ Improves customer experience by proactively engaging customers with personalized AI-driven interactions.

✅ Automates routine tasks and supports customers quickly with AI-powered chatbots.

✅ Enhances agent efficiency by offering real-time AI assistance, ensuring smoother, more informed live conversations.

But what do users think about the chatbot? Read it here yourself👇

#20 Customers.ai

Customers.ai’s chatbot is available around the clock, so your customer can get help whenever they need it, regardless of time zones.

The chatbot also uses AI to tailor responses based on customer data and previous interactions. This level of personalization can make conversations feel more natural and relevant to the customer's needs.

But do you know what is even better?

The AI chatbot can assist in gathering information from potential leads, qualifying them, and even guiding them through the initial stages of the sales process. 

Win-win for everyone! 

What Is It For?

A marketing and customer engagement platform focused on multi-channel messaging, including chat, SMS, and social media, with an emphasis on lead generation and customer support automation.

AI-Powered Features:

• AI Chatbot for Website & Social: Automates customer conversations on websites, Facebook Messenger, and Instagram, handling FAQs and capturing leads.
• Audience Segmentation & Personalization: Uses AI to segment users based on behavior and personalize chatbot conversations for a more tailored experience.
• Automated Follow-Ups: Implements AI-powered drip messaging sequences to nurture leads and automatically follow up with customers after initial interactions.

How It Helps Users:

✅ Streamlines customer support and lead generation through automated, AI-driven conversations.

✅ Personalizes interactions to enhance customer experience and increase engagement.

✅ Nurtures leads effectively by automating follow-ups, ensuring timely and consistent communication.

Read what Jose thinks about the product👇

#21 Inkeep

Personalization has never been more popular. And Inkeep’s AI chatbot is powered by your content to personalize interactions. 

For example, it may remember a customer’s preferences or past interactions and create a more tailored and engaging conversation.

The result? 

Customers who feel valued and understood. In other words, they will keep coming back to your product.

One of the unique features, in my opinion, is the chatbot’s honesty and credibility. Yes, AI can be honest. “How?”, you may ask.

Inkeep’s bot provides rich citations for every answer and admits when it doesn’t know, so your customers stay on topic and don’t fall down a rabbit hole like Alice.

What Is It For?

Inkeep is designed to improve customer support efficiency by leveraging AI-powered chat solutions. It automates responses to common inquiries, provides instant, accurate support 24/7, and eases the workload of human agents.

AI-Powered Features:

• Natural Language Processing (NLP): Inkeep’s AI chatbot understands and interprets customer messages with human-like accuracy.
• Automated Responses: Instantly handles FAQs and routine queries without the need for human intervention.
• Agent Assist: Suggests replies and surfaces relevant knowledge base content to assist agents during live chats.

How It Helps Users:

✅ Reduces response time by automating common queries and providing instant support.

✅ Eases the workload of human agents by offering AI-driven suggestions and smart routing.

✅ Enhances the quality of customer service by providing quick, accurate responses and assisting agents in real-time.

#22 Microsoft Copilot

Microsoft Copilot is a very strong candidate to be your companion. The demo starts with you. After you choose your name and decide how you want your copilot to sound like, it’s time to integrate your copilot into Microsoft 365 apps you use every day.

The copilot can draft emails, generate text for reports, or help with creating presentations based on minimal input.

In Excel, Copilot can analyze complex data, create visualizations, and suggest trends or insights that might otherwise be overlooked.

You can interact with Copilot using natural language (like you would with a human assistant). For example, in Word, you can ask it to "rewrite this paragraph for clarity," and it will offer suggestions. In PowerPoint, you can ask it to "create a presentation from these bullet points," and it will generate slides for you.

In tools like Teams and Outlook, it can summarize meetings, suggest actions, and assist with follow-up items.

Copilot also uses the context from your documents, emails, and other interactions to make suggestions tailored to your current project or task. This helps provide more accurate and relevant assistance.

What Is It For?

Microsoft Copilot is designed to enhance productivity and streamline workflows by integrating AI assistance across Microsoft 365 apps like Word, Excel, Outlook, and Teams. It helps users draft documents, analyze data, manage emails, and automate repetitive tasks, enabling faster decision-making and reducing manual effort in daily work.

AI-Powered Features:

• Natural Language Processing (NLP): Understands user queries and generates contextual, natural-language responses.
• Automated Task Execution: Automates routine tasks such as summarizing emails, creating reports, or drafting responses.
• Contextual Assistance: Provides real-time suggestions and insights by analyzing data within the user's workspace.

How It Helps Users:

✅ Boosts productivity by automating routine tasks and providing real-time assistance.

✅ Saves time by helping users quickly draft documents, analyze data, and manage emails.

✅ Improves decision-making with AI-driven insights and contextual suggestions based on workspace data.

Do you need first-hand experience? Don’t worry, check out Zayed’s review👇

Future of AI Chat Support

So what is next for AI-assisted chat support? We know AI is evolving every day and customer service will evolve with it.

One thing is for sure: We will continue to interact with AI chatbots and they will sound more and more like humans thanks to natural language processing. This will be useful for customers who are hesitant about the “distant” attitude and generic responses of these bots.

In 2025, as AI chat support continues to evolve, you can expect to see improved efficiency, reduced wait times and support tickets, and increased revenue.

Conclusion

That’s a wrap! 

AI is never going anywhere and with all the improvements we’ve seen so far, it will bring about the most effective customer service market we’ve seen in years.

And now you’ve seen up and close the best tools out there to change your business.

The rest is unwritten. For now.

Good luck! 🍀