4 Nexthink Adopt Alternatives to Improve Employee Experience

What Nexthink Adopt Does Well

1- Employee Experience

Aiming for end-to-end application success, Nexthink Adopt becomes a bridge between your organization and employees.

This platform includes multiple mediums for digital onboarding, self-help, and predictive analytics.

These mediums can provide employees with in-app guidance through:

• pop-ups,
• tooltips,
• and alerts.

Utilizing these features, you can create a walkthrough that informs employees, guides them through your solution, and keeps them engaged.

2- Analytics

Nexthink Adopt enables you to define and track key performance indicators related to digital adoption and employee engagement.

With the data you get from the application, you can pinpoint digital frictions and improve your employees’ total experience.

For example, you can see:

• where users take their time the most,
• tasks they spend too much time on,
• and when they appear to be stuck.

Drawbacks of Nexthink Adopt

1- User Experience

Despite promising a clear navigation for employees, Nexthink Adopt needs improvements in one clear area: user experience.

The platform has multiple functionality issues that can affect your (and your employees’) adventure, as some features may appear unavailable or not work at all.

What worsens the situation at hand is that, along with the functionality issues, there is an ongoing structure and automation complication that sets any process back.

2- Hard-to-scale Pricing

Due to including several tools in one platform, Nexthink Adopt offers its services in a  usage-based manner, which isn’t scalable, especially for small businesses.

As your business grows, you might face some challenges, such as requiring additional resources or configuration, and accommodating more user date and activity.

Adopting Nexthink Adopt as your primary solution, you’ll need to pay significantly more in these situations, as the platform doesn’t offer affordable plans.

4 Nexthink Adopt Alternatives

1- UserGuiding (for product adoption and digital engagement)

• Capterra: 4.7 ⭐/5 (52 reviews)
• G2: 4.7 ⭐/5 (398 reviews)
• TrustRadius: 9.7 ⭐/10 (4 reviews)

UserGuiding is a platform that includes a toolkit with which you can offer a more comprehensive service in terms of onboarding and adoption compared to Nexthink Adopt.

For example, you can create a more engaging walkthrough with interactive elements other than tooltips, see how the whole process looks in the live preview, and implement it in seconds by saving your changes.

Along with superior capabilities, this alternative solution also comes with a more scalable pricing system based on the number of active users you have.

UserGuiding Use Cases

• User Onboarding: UserGuiding not only walks your users through your product but also increases user engagement by introducing your core features and benefits.
• Feature Adoption: You can introduce new or existing features to your first-time and seasoned users by allocating in-app spots to them, optimizing adoption.
• Self-service Help: Presenting all your resources in one place via UserGuiding’s knowledge base and resource center creates a consistent experience where users can access information 24/7.

Pricing

UserGuiding offers a scalable pricing structure based on the number of active users you have. When billed yearly:

• Basic Plan: Starting from $69/month.
• Professional Plan: Starting from $199/month.
• Corporate Plan: Custom quote.

UserGuiding vs Nexthink Adopt

Differences between UserGuiding and Nexthink Adopt emerge once you start using these platforms:

• Nexthink Adopt is a platform with many tools inside to help you design digital employee experience and training, enabling you to control the whole process.
• UserGuiding is a platform with a toolkit that focuses on providing an effective onboarding process to your users and increasing both engagement and adoption.

Another difference is about the elements they offer as their onboarding materials.

👉 Nexthink Adopt provides a flat onboarding sequence benefiting from static elements like pop-up modals.

👉 UserGuiding involves more interactive elements like hotspots to direct attention to specific parts of your product, which you can adopt without adding them to your onboarding guide.

With UserGuiding’s contextual approach, you can trigger short steps with interactive elements that provide instant help and avoid creating long and complex guides that are difficult to understand.

Moving onto pricing, UserGuiding has a transparent pricing system, while Nexthink Adopt doesn’t reveal its pricing structure.

That being the case, let’s dive deeper into UserGuiding’s pricing ➡️ There are three packages you can choose from, and they are based on the number of active users you have, offering scalable services for businesses of all sizes.

In terms of flexibility, UserGuiding has elements that you can customize in accordance with your brand theme board to maintain a consistent look for your audience.

Nexthink Adopt, on the other hand, has only ready-made themes that you can choose and requires you to contact the customer service team for a unique theme.

Long story short, you should adopt:

• Nexthink Adopt if your business needs revolve around employee experience management.
• UserGuiding if your business needs are about increasing user engagement and product adoption via user interface elements that don’t disrupt the user experience.

2- WalkMe (for employee productivity)

• Capterra: 4.4 ⭐/5 (62 reviews)
• G2: 4.5 ⭐/5 (449 reviews)
• TrustRadius: 7.6 ⭐/10 (59 reviews)

WalkMe is a product that you can deploy as an employee solution along with digital transformation.

From an employee-oriented perspective, this product overcomes specific pain points regarding digital employee experience, such as:

• noncontextual assistance,
• complex processes,
• productivity obstacles.

WalkMe Use Cases

• Digital Experience: For digital transformation, you can utilize WalkMe’s in-app learning, adding task-specific technology training into your workflow.
• Employee Productivity: Through the analytics section, you can gain data regarding user experiences and pinpoint friction points to clear them.
• Employee Onboarding: Within this platform, you can take a digital approach to onboarding and show employees the ropes smoothly.

Pricing

WalkMe offers two plans for employees, both of which are based on custom quotes. Please reach out to WalkMe’s sales team for more information.

WalkMe vs Nexthink Adopt

WalkMe and Nexthink Adopt are solutions catered to streamline the employee experience.

Even though both these solutions focus on in-app employee experience, their approaches differ: Nexthink Adopt is a more strict platform for monitoring and optimizing employee experience.

On the contrary, WalkMe not only provides you with insights into the experience but also enhances employee skills, performance, and productivity through certain features, including workflow analytics.

To optimize this process and elevate employee productivity, Nexthink Adopt includes tooltips and announcement modals as explanatory elements.

WalkMe involves more than just static items; it includes interactive user interface elements like hotspots and checklists.

Alongside with in-app guidance, both tools can provide you with robust analytics dashboards that can give you insights into activities and help you drive employee success.

However, because it solely focuses on employee assistance, WalkMe has more features than Nexthink Adopt, which are crucial for increasing productivity through feedback, such as surveys.

Another point they share involves harmonizing AI into this analytics section, creating predictive analytics. 

In terms of pricing, neither of these tools reveals their pricing system, as they offer only custom quotes through product demos.

3- Whatfix (for employee onboarding)

• Capterra: 4.6 ⭐/5 (77 reviews)
• G2: 4.6 ⭐/5 (353 reviews)
• TrustRadius: 9.4 ⭐/10 (36 reviews)

Whatfix is a platform offering a smooth process of familiarizing new hires into your organization.

In order to simplify the onboarding process, this platform pays attention to:

• personalization,
• flows with guidance points,
• task lists for easy discovery,
• and growing digital expertise.

Whatfix Use Cases

• Employee Onboarding: Whatfix’s in-app elements, like guided tours, help new employees understand and familiarize themselves with their roles, policies, and application. 
• Digital Adoption: This platform enables you to create a well-designed training environment for your employees to learn in the flow of work.
• Performance Support: With interactive help that answers queries instantly, this platform boosts employees' performance and reduces the time spent looking for help.

Pricing

Whatfix offers three plans based on your needs; however, it doesn’t reveal its pricing structure. Please contact Whatfix’s sales team for more information.

Whatfix vs Nexthink Adopt

Whatfix and Nexthink Adopt are home to some similarities, starting with the use case of employee onboarding.

Both of these tools focus on onboarding employees in order to build an engaged workforce.

Where they differ is the methods these tools choose to employ when getting new employees on the application.

While Nexthink Adopt has static items, Whatfix includes more dynamic elements from which your employees can benefit during the onboarding process.

For example, the latter has the following interactive items to create a positive experience:

• guides,
• hotspots,
• and checklists.

Another plus point for Whatfix involves its customization abilities, enabling you to personalize your flows.

From the radius of the corners to the hover button color, you can edit each item to acquire a more fitting display for your organization.

With Nexthink Adopt, you won’t be able to gain such an edge over customizable items since it has few options for themes when you’re designing your flows.

Last but not least, neither of these tools reveals their plans; thus, you’ll need to book a demo to learn about their pricing systems.

4- Userlane (for employee training and support)

• Capterra: 4.5 ⭐/5 (47 reviews)
• G2: 4.7 ⭐/5 (81 reviews)
• TrustRadius: 10 ⭐/10 (5 reviews)

Userlane makes a great Nexthink Adopt alternative for the specific use case of employee training.

This is because Userlane includes the necessary elements to solve friction points and eliminate employee frustration right after getting hired.

For example, you can:

• identify friction points by tracking user behavior,
• embrace a self-sufficient identity by creating learning materials,
• provide employees with relevant workflows by designing step-by-step guides.

Userlane Use Cases

• Employee Training: Userlane enables you to create interactive training modules that can teach your new hires the ropes.
• Customer Support: Through its virtual assistance, Userlane instantly provides users and employees with the answers they’re looking for.
• Digital Transformation: To keep up the pace with digital changes, this platform offers live training to help employees adapt to the new processes.

Pricing

Userlane doesn’t reveal its pricing structure and requires you to get in touch to get a custom quote; thus, please contact its sales team to get more information.

Userlane vs Nexthink Adopt

Employee-focused platforms, Userlane and Nexthink Adopt cover the same use case: new employee training and support.

While Nexthink Adopt has limited ways to maintain employee enablement, Userlane offers more solutions to simplify the overall process, such as checklists and hotspots.

Digging deeper into this topic, the former includes only fixed elements to inform and alert employees, except for tooltips.

The latter, on the other hand, has more effective elements to get employees engage with the platform and any objectives, such as checklists.

Userlane’s competitive advantage over Nexthink Adopt is its analytics approach, which is based on the HEART framework, a methodology that Google developed for evaluating user experience.

While Userlane has a specific dashboard dedicated to user-centric metrics of this framework, Nexthink Adopt has a predictive analytics section with AI-driven insights.

For employee support, neither of these tools offer a robust knowledge base that contains all the support materials in one place—instead, they offer providing you with a place where employees can reach all your support channels.

Userlane allows you to connect your learning materials to its assistant, and Nexthink Adopt involves directing employees to relevant pages you have on each topic of discussion through its assistant.

In terms of plans, these tools have no transparent pricing policy; thus, you can contact their sales teams to book demos and get more information.

Conclusion

Nexthink Adopt is an end-to-end application success platform offering to help employees with several subtopics.

However, this solution doesn’t have all the features to fully support your employees throughout their journey.

Instead, you can try its alternatives above listed for their best-known use case ⬆️