Suay Çakırca

Suay Çakırca

About
I'm one of UserGuiding’s creative content writers that work hard every day to come up with 💯 content. I usually write about UX, onboarding, and growth. If you like what you read, let’s connect on LinkedIn to talk more about it! I’ll be replying with my cat on my lap and will most probably pause a movie, but hey, I don't mind at all!
top client onboarding software

Top 10 Client Onboarding Software You Need in 2023

User Onboarding
Client onboarding is the first essential stage of the customer journey. It defines the relationship between your clients and the service you provide in the long…
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7 Customer Experience Best Practices You Should Know About in 2022

UX Design
When was the last time you were blown away by such an extraordinary experience as a customer that you just had to tell everyone you know about it?
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5 Examples of a Good Customer Experience in 2022

UX Design
No matter how great your product is, if the customer service you provide lacks reliability and helpfulness or simply fails to offer exceptional experiences…
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Customer Experience Automation (CXA) 101 – everything you need to get started

UX Design
Thanks to automation, many tasks that were once quite time-consuming can today be automated for better and more efficient results. This is the truth for any…
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19 Engaging Welcome and Greeting Messages for Your Customers in 2023

UX Design
I’m writing this article today to help you get a good start with your customers by making them feel welcome and appreciated through simple yet effective welcome messages.
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5 Examples and Strategies for Scalable Customer Intimacy 

UX Design
We are now experiencing a digital age in which the customer persona has the choice and control over how a product must perform and meet their needs more than…
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UX vs CX – Advanced Guide to Differences and Similarities

UX Design
Your users are your customers – so the two terms ''user experience (UX)'' and ''customer experience (CX)'' must mean the same, right? I hate to break it to you…
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5 Ways to Reduce Onboarding Costs of New Employees

User Onboarding
Hiring new employees is a big deal. It always means fresh perspective, new blood, new dynamics, new specialties, and, naturally, interrupted workflows…
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7 Examples of SaaS Gamification to Inspire Your Product’s Design

UX Design
I am a big cinephile, but I wasn't always good at watching films back to back. I used to see 10-20 films a year, and that would be it. And it seriously bothered…
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top product metrics you should track

10 Product Metrics Every Product Team Should Track for Success in 2023

Product
Product Metrics are measurements of data that every business uses to evaluate the overall success of a product and to understand and track how users engage.
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nps survey best practices

6 NPS Survey Best Practices from Real Products

Product
Are you familiar with NPS Surveys? If not, you've come to the right place. If yes, you, again, have come to the right place to learn to get more creative with…
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top product kpis to track

12 Product KPIs to Track ROI and Optimize Your Efforts

Product
Product KPIs, at their core, are quantifiable measures that can be monitored to reveal your progress, and thus work on it. They are the metrics that help you
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