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Support doesn’t just mean tickets and calls. It means finding answers in the right place at the right time.
UserGuiding’s Resource Center brings all your help content into your app — so users can find answers, explore features, and read updates without ever leaving your product.
Help your users to help themselves — and give your support team a break.
Serve contextual help articles right where users need them — inside your product. Whether it’s a quick how-to, a deeper explanation, or an FAQ, your users get answers fast — no ticket needed.
The AI agent your users need — Fast, Smart, available 24/7
Go beyond automated replies. Trigger in-app guides, point users to key actions, and resolve questions with answers pulled from your Knowledge Base, external URLs, PDFs, or any help doc you provide.
Keep your users up to date — where it matters most.
Create a standalone changelog in minutes, promote key updates inside your app, and get feedback directly from your users — no more missed improvements or confused customers.
My favorite part is the resource center, which acts as a user's help center and can be connected with Zendesk, showing matching articles.“
UserGuiding has grown into a strategic tool for us, bridging UX, support, and product — and helping us deliver a better, more intuitive experience to our users.“
UserGuiding let us guide users contextually through key features, based on who they are and what they need. That means fewer support tickets, faster adoption, and a smoother overall experience—all without needing engineering involved every time we want to make a change.“
UserGuiding’s Support Essentials plan lets you create in-app support and onboarding experiences at no cost.
You get access to:
It's perfect for small teams or those just getting started with self-service support.
To begin, sign up to UserGuiding's panel for a free trial. You'll have full access to our premium tools — like guides, checklists, and surveys — along with support features including the Resource Center, Knowledge Base, Product Updates page, and AI Assistant for 14 days.
At the end of your trial, you’ll automatically move into the Support Essentials plan unless you choose to upgrade.
Yes, absolutely! Within our forever Free Support Essentials plan, you can create your own Knowledge Base, Product Updates page, and AI Assistant, then start using them instantly, totally free.
Plus, you can create a Resource Center to bring your Knowledge Base, Product Updates page, and AI Assistant along with any other URL sources in-app with a single widget.
Yes. You can integrate your external knowledge base, help center URLs, live chat, or support contact pages into the Resource Center or AI Assistant.
Most teams create their first Resource Center, Knowledge Base, and AI Assistant in under 30 minutes. You can take it for a test drive here 😉
When you're ready for more advanced features (like analytics, localization, segmentation, guides or checklists), you can upgrade anytime to a paid plan that fits your growth.
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Our goal in implementing UserGuiding was to reduce churn on our platform due to a lack of knowledge of all our features…Since the implementation of the tours, we have seen a reduction in churn from 7% to 5%.“