How to Structure your SaaS Company: Roles and the Organizational Structure
SaaS is an increasingly growing industry; which means there are tons of newbies to the whole concept. If you are at the beginning of your SaaS journey too, this article…
Posts by author
Selman Gokce
80 posts
Selman is the Inbound Marketing Specialist of UserGuiding, a code-free product walkthrough software that 2000+ companies trust in their user onboarding.
A Guide to Creating Training Videos and Video Tutorials
Would you rather learn a skill by reading a manual, or by watching a Youtube video? According to Google’s study, users are 3 times more likely to watch a YouTube…
How Canopy has reduced the cost of user onboarding with UserGuiding’s interactive product tours
Canopy is a cloud-based accounting platform that offers practice management software for accounting firms and tax resolution products for clients of these firms. They’ve been effectively onboarding customers and answering…
How Sorted Services automated their user onboarding without coding, with UserGuiding
Sorted Services is a remote home control platform where end-users can easily pay rents, bills, and buy utility services; while real-estate agencies and utility providers can offer their services and…
How Ajar became self-serve with UserGuiding’s automated onboarding and checklists
Ajar is a property management and rent collection platform. They have significantly removed the need for onboarding users through in-person sessions with UserGuiding’s automated user onboarding experiences. Ajar provides landlords,…
How Mazars virtually trains clients with UserGuiding’s personalized guides
Mazars is a leading international audit, tax and advisory firm. They have been using UserGuiding to virtually train and onboard their clients inside their platform and reduce customer support workload.…
NPS Survey Question Templates and Examples
A Net Promoter Score (NPS) survey can help you get quantitative data on your customer satisfaction, which can be extremely useful for benchmarking purposes. However, more can be achieved through…
How Cuepath reduced support calls by 72% with UserGuiding’s self-serve user onboarding
Cuepath is a Canada-based product that functions in medication-monitoring. It is a solution to improve medication adherence (making sure medications are taken at the right day and time) for seniors.…
How Zakeke improves Conversion Rate through user-tailored onboarding processes with UserGuiding
Zakeke is a visual product customizer that uses UserGuiding to improve their conversion rates through user-tailored onboarding, interactive onboarding material, and user segmentation. “Very easy to install, very easy to…
Top 20 SaaS Stories of 2020
2020 was a crazy year, for every single person around the world. No exceptions. Through all the adversary, we’ve made it to 2021; but it’s time to look at what…