Resource Centers

AI-Powered Self-Service
Built Into Your Product

One widget that binds your guides, knowledge base, AI assistant, checklists, and support links into a single in-app hub.
Users find their own answers without leaving your product.

One widget, everything your users need

UserGuiding's Resource Center is an in-app help hub that sits inside your product as a floating widget. Fill it with interactive guides, onboarding checklists, surveys, knowledge base search, external links, rich text content, and even live chat. Organize everything into collapsible groups so users find the right resource in seconds.

Personalize the title and launcher text with user attributes like name or role. Target the widget to specific pages and user segments so different audiences see different content.

What you can do with Resource Centers

Combine guides, articles, checklists, and live chat into one in-app widget. Personalize by segment, style to match your brand.

Modules

Add interactive Guides that users can launch on demand to walk through any workflow
Embed onboarding Checklists so users can pick up where they left off
Include in-app Surveys to collect feedback without interrupting the experience
Link to external URLs (blog posts, webinar signups, ebook downloads) that open in a new tab or inside the widget
Run custom JavaScript via Code Snippet modules to trigger live chat, animations, or any client-side action
Add Rich Content modules with formatted text, images, links, and headers directly inside the widget

Knowledge base search

Built-in search bar that queries your Knowledge Base articles from inside the widget
Connect UserGuiding's own Knowledge Base, or integrate with 20+ providers including Zendesk, Intercom, Freshdesk, HubSpot, Help Scout, and Document360
Display search results inside the widget with the "Display in Widget" toggle, or open them in a new tab
Users can read full Knowledge Base articles without ever leaving your product

Organization and grouping

Organize modules into collapsible groups with up to 8 items per group
Set custom titles, descriptions, and emoji icons for each module
Control module order and group hierarchy from the panel editor

Styling and branding

Customize header style (solid or gradient), colors, and text
Adjust widget width and upload custom fonts
Choose from multiple launcher types (icon, text, or custom image)
Set launcher position, color, icon, and dynamic text
Style the tab menu and beacon notification colors

Personalization and targeting

Insert user attributes (name, email, company, role) into titles, subtitles, search bar placeholder, module names, and launcher text using double-curly-brace syntax with fallback values
Set page targeting to control which pages show the Resource Center
Apply user segmentation so different segments see different Resource Center content
Content and tabs automatically match the user's segment rules

Integrated tabs

Enable a Knowledge Base tab for standalone article browsing
Enable a Product Updates tab to show your changelog directly in the widget
Enable an AI Assistant tab for conversational help
Show the latest Product Update post on the Home tab
Select which tab opens by default

Analytics

Track total interactions and per-tab views over custom date ranges
Filter analytics by daily, weekly, or monthly intervals
View per-module interaction breakdown via pie chart and ranked table
Click into any data point to see the list of users who interacted, then export as CSV with custom attributes

Frequently Asked Questions

Can I trigger the resource center from a link/button click?

Yes, you can add these UserGuiding JavaScript API commands to the element you want to trigger the Resource Center: userGuiding.launchResourceCenter(resourceCenterId) userGuiding.expandResourceCenter(resourceCenterId)

Can I have different resource centers for different pages?

Yes, you can create multiple resource centers that have different content and is triggered based on different user segments and URLs.

What else can I display in my Resource Center outside UserGuiding guides and my support articles?

You can use the Resource Center to display any type of content to your users; blog articles, YouTube videos, promotions, discounts, product updates, news…

What Is a Resource Center?

A Resource Center is a UX widget that can be used inside your app, to display helpful content or allow users to search support articles with ease.

What knowledge base software is compatible with UserGuiding’s Resource Centers?

Most knowledge base providers are supported for the Resource Centers, you only need to know its URL. Learn more on our help article.

AI-Powered Self-Service
Built Into Your Product

One widget, everything your users need

What you can do with Resource Centers

Modules

Knowledge base search

Organization and grouping

Styling and branding

Personalization and targeting

Integrated tabs

Analytics

1,000+ Teams Scaling Successfully with UserGuiding

How UserGuiding can help you more

Product Updates

In-App Surveys

NPS Surveys

Analytics

Product Tours

Frequently Asked Questions

Can I trigger the resource center from a link/button click?

Can I have different resource centers for different pages?

What else can I display in my Resource Center outside UserGuiding guides and my support articles?

What Is a Resource Center?

What knowledge base software is compatible with UserGuiding’s Resource Centers?

AI-Powered Self-ServiceBuilt Into Your Product

One widget, everything your users need

What you can do with Resource Centers

Modules

Knowledge base search

Organization and grouping

Styling and branding

Personalization and targeting

Integrated tabs

Analytics

1,000+ Teams Scaling Successfully with UserGuiding

How UserGuiding can help you more

Product Updates

In-App Surveys

NPS Surveys

Analytics

Resource Centers

Product Tours

Frequently Asked Questions

Can I trigger the resource center from a link/button click?

Can I have different resource centers for different pages?

What else can I display in my Resource Center outside UserGuiding guides and my support articles?

What Is a Resource Center?

What knowledge base software is compatible with UserGuiding’s Resource Centers?

AI-Powered Self-Service
Built Into Your Product