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UserGuiding gives us the flexibility to deliver an onboarding experience that fits each doctor’s needs and supports every region in the right language from day one.”
Yazan Al-Saif
Product Manager
Product
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EN
Eon Dental
How Eon Dental personalized multilingual onboarding for doctors worldwide and achieved 85% guide completion rate
Renk Mert
Content Marketing Specialist
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November 28, 2025
min read
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Summary
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As Eon Dental expanded worldwide, onboarding doctors with different languages, roles, and experience levels became increasingly difficult to manage.
Managing these different onboarding paths manually took too much time and made it challenging to maintain consistent onboarding across five languages.
Therefore, Eon Dental needed a solution that would help them deliver a personalized, multilingual onboarding experience without adding to the development workload.
By implementing UserGuiding, Eon Dental built personalized, multilingual onboarding experiences that improved guide completion rates by 7% quarter over quarter and cut localization time from three hours to just thirty minutes, ensuring a smoother onboarding experience that their doctors truly loved.
If you’re getting so many awards for supporting startups, scale-ups, and established businesses, those are the people we want to go with.”
Yazan Al-Saif
Product Manager
Once implemented, UserGuiding immediately became the cornerstone of Eon Dental’s onboarding transformation, reducing friction and giving full control to the product and customer success teams.
Time to change!
Eon Dental’s onboarding approach focuses on three main ideas: segmentation, localization, and personalization.
Localized onboarding from the first login
When doctors sign in for the first time, they see a welcome guide that asks for their preferred language.
Behind the scenes, Eon Dental uses UserGuiding’s session-based triggers to create a new session if the selected language isn’t English. This way, every doctor starts their onboarding journey in their own language from the very first click.
The platform supports English, French, German, Spanish, and Italian.
Our German doctors especially appreciated being able to use the platform in their own language. With their limited time, removing the need for translation made the experience smoother and far more efficient.”
Yazan Al-Saif
Product Manager
Eon Dental didn’t stop at localizing their welcome guide and they took extra steps to ensure smooth step-by-step guides for their various users.
Using UserGuiding’s flexible triggers, doctors see a simple choice: continue in English or switch to another language.
One click takes them straight to the next step, no delays or confusion. This step keeps the onboarding experience smooth, fully localized, and consistent across every system they use.
Segmentation for different doctor types
Orthodontists and GPs use the platform in different ways, so their onboarding experiences also need to be different.
- Orthodontists prefer quick introductions. They just want to know where to go and what to do next.
- GPs are often new to clear aligner treatments, so they want to explore and understand more details.
With UserGuiding, Eon Dental can tailor the onboarding flow for each group without building separate product versions.
Their onboarding now includes:
👉 A main home screen guide that every user completes.
👉 Optional extra guides for GPs who want a deeper understanding.
👉 Highlighted steps for important actions, like submitting a case, while keeping optional steps simple and unobtrusive.
UserGuiding lets us give doctors the freedom to choose. The main screen guide is required, but everything else is optional for those who already know their way around. This allows orthodontists to skip information they may already be familiar with based on their industry experience.”
Yazan Al-Saif
Product Manager
Eon Dental’s onboarding process with UserGuiding:
To make onboarding as clear as possible, Eon Dental built interactive step-by-step guides with UserGuiding for adding patient details and submitting their first case.
Through UserGuiding’s interactive walkthroughs, doctors learn how to upload patient X-rays, fill out detailed dental information, and review the case setup in real time. Each step highlights the exact field or button to click, turning what used to be a complex process into a smooth, self-explanatory experience.
These guides not only simplify the process for first-time users but also help experienced orthodontists complete cases faster without needing extra support.
Onboard as if you’re the person on the other side of the screen.”
Yazan Al-Saif
Product Manager
With this hands-on, visual onboarding flow, Eon Dental gives doctors the confidence to explore new features on their own, saving valuable time for both the practitioners and the customer success team.
Smarter feedback and faster localization
Eon Dental also reimagined how they collect user feedback. They replaced their old time-based survey system with page-based triggers, ensuring that surveys appear only after doctors complete key actions such as finishing onboarding.
This small change made feedback more accurate and less intrusive, helping the team gather genuine insights without disrupting doctors’ workflows.
In short…
By personalizing onboarding with UserGuiding, Eon Dental transformed a complex, multilingual experience into a clear and engaging one. Doctors now receive only the guidance they need, in their own language, and can complete their first case confidently without extra support.
With smarter onboarding, Eon Dental improved guide completion rates by 7% quarter over quarter and created a more connected experience for its growing global user base.
If you’re having similar issues with Eon Dental, UserGuiding can help you create a smoother, smarter experience for your diverse users 👈
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We would need [the developers] for any kind of change, any kind of edit. But at some point, we cannot maintain checking all of these with our developers. We have more features, and the priority is to build features for our users.”