5 Eyelet Alternatives to Boost Customer Onboarding

If you are looking for a user onboarding tool to speed up your user experience scores, I can tell you that Eyelet is not the one.

Here’s why: Eyelet is simple, but definitely not enough.

Today in this article, I will talk about:

• What Eyelet is,
• Why you might need an alternative to it,
• The best alternatives to user onboarding tool and how they compare,

So let’s begin with:

What is Eyelet?

Eyelet is a young app guidance tool that promises to provide amazing user experiences.

There is not much to say about this tool because it’s too new in the customer success field to be counted as a proper alternative to the existing excellent app experience tools.

The tool has all the regular features an onboarding software for companies must have, such as walkthrough flows and onboarding checklists.

Yet, the tool is not feature-rich enough to provide a full-fledged product tour. For instance, you can’t use Eyelet to create resource centers or NPS surveys.

What makes this tool considerable is its pricing. You can use Eyelet for free for 14 days before choosing between two affordable plans.

Here are the details:

Eyelet Pricing

• Free for up to 500 MAU and a single project
• $8/month for up to 500 MAU and three projects
• $87/month for up to 2500 MAU and three projects
• $184/month for up to 5000 MAU and three projects
• $308/month for up to 10000 MAU and three projects
• $524/month for up to 17000 MAU and three projects

Eyelet Reviews

There are no online reviews about Eyelet.

Why you need an Eyelet Alternative

Although this tool has the potential to become a fantastic tool, it doesn’t seem to be happening soon. So here’s where the tool stands now:

1- Not Enough Features

You get product tours, checklists, hotspots, and nothing else.

The tool tried to change how onboarding checklists work by turning them into a bigger checklist called a ”progress bar,” but that feature only annoys users by covering the whole screen.

2- Insufficient Analytics and Integrations

Eyelet doesn’t provide comprehensive product analytics. It doesn’t have integrations with any analysis tool either, giving customer success managers a hard time to decide whether it’s effective or not.

3- Low Quality of Product Design

Let alone advanced customization options, eyelet doesn't even provide you a wide range of colors to chose. This can decrease the experience of users who use Eyelet on a daily basis.

Top Eyelet Alternatives

Here are the top five alternatives to Eyelet:

1. UserGuiding
2. Helppier
3. Pendo
4. Iorad
5. Crumble

I'll go over each tool, how it compares to Eyelet, and in which cases they should be preferred. Without further ado, let’s start with our first product:

1- UserGuiding – No-code Interactive User Onboarding

UserGuiding is an all-in-one product adoption platform software that has many internal tools to help you create the best interactive product tours, and more.

UserGuding is everything that Eyelet is not.

UserGuiding is pretty user-friendly, has great templates to choose from, speeds up your process, and has lots of design tools for full customization.

 With UserGuiding, you can create:

• Website and Mobile user onboarding flows,
• Inn-app messages, announcements, and hotspots,
• NPS and customer satisfaction surveys,
• Create checklists, help centers, and resource centers,
• Set in-depth analytics on each guided step along with analytics by user,
• Create different segments, automated targets for different categories of users, and personalize the experience.

Also, UserGuiding costs only a bit more than Eyelet, yet provides ten times better value to you and your users.

UserGuiding Pricing

UserGuiding offers scalable plans that grow with your business, as the pricing changes depending on the number of active users you have. When billed annually:

• Basic Plan: Starting from $69/month.
• Professional Plan: Starting from $199/month.
• Corporate Plan: Custom quote.

UserGuiding Reviews

👍 Pros:

“UserGuiding is by far easiest to set up, their demo explains everything clearly, all there is left is to write the guide.”

👎 Cons:

“The price is a bit high. It would be great there is a free plan and feature based pricing.”

UserGuiding vs. Eyelet

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2- Helppier

Helppier is a tool that helps you build interactive product walkthroughs.

Helppier positions itself as a digital adoption tool, but just like Eyelet, it doesn’t provide enough features to create a complete adoption flow.

Still, there are a few things that make Helppier better:

 Helppier’s strong suit is the amount of ready-to-use templates it provides. You can get all the inspiration you need directly from their dashboard as soon as you sign up.

 Helppier doesn’t let you create checklists or conduct surveys, but it does let you build a resource center.

Helppier Pricing

• Free Trial available for 14 days. No credit card information required.
• Standard plan: $39/month for up to 1000 MAU, $99/month for up to 10.000 MAU, two months for free for an annual subscription plan.
• Tailor-made plan: custom-made, contact sales for a price.

Helppier Reviews

👍 Pros:

“I started using helppier and building a guided tour was super easy. It even let’s you creat a tour from a chrome extension.”

👎 Cons:

“It seems like all message pop ups used a very similar aesthetic which is indeed cute, but might not be everyone’s cup of tea.”

3- Pendo

Pendo is a cloud-based digital adoption software platform that helps you increase product adoption.

Unlike the other tools on this list, Pendo is definitely not simple. It has a steep learning curve, and it takes much more than a product manager to benefit from the tool fully.

Pendo isn’t the most affordable, either.

Here’s what makes Pendo better than Eyelet:

👉 Pendo is great with data and analytics. It can provide all the information you need without any integrations.

👉 Pendo has been around for a long while. The team is experienced, and they can cope with any possible emergency that comes up.

Pendo Pricing

Pendo offers custom plans for each customer, so to get a price for your business, you’ll need to contact Pendo.

Pendo Reviews

👍 Pros:

“The team were highly attentive and supportive. Has been a really enjoyable project getting this set up and running with benefits almost immediately.”

👎 Cons:

“New Guides list/display – hate it with a passion; preferred the older version. Guides list is clunky, would prefer option to have a folder-like structure to manage.”

4- Iorad

Iorad is a single-purpose basic tool that helps you create guides to help your users and employees.

Iorad is slightly different from the other tools since the Iorad guides are not interactive product tours.

The tool helps you document actions on screenshots, add voiceover to them, and focus on the actions on the screenshots.

Iorad can be a better option than Eyelet:

 👉 If you need a guide for personal use. Iorad is 100% free for personal use.

 👉 Since it only takes a few minutes to record a guide and edit it.

Don’t expect Iorad to guide users on a professional level, though.

Iorad Pricing

For personal use:

• Iorad is free for personal use.

For business use:

• Startup plan: $200/month with an additional $15 for one additional creator.
• Premium plan: $500/month with an additional $20 for each additional creator.
• Company plan: $3200/month with an additional $40 for each additional creator.
• Enterprise plan: custom quote for personalized needs.

For educational purposes:

• Educators plan: $10/month for teachers and professors.
• Institution plan: up to 80% off for school districts and universities.

For non-profit organizations:

• Non-profit plan: up to 50% off for non-profit organizations

Iorad Reviews

👍 Pros:

“The clients love it, and it is used as an example to the quality of the self-hep part of the software.”

👎 Cons:

“I’m not sure I’m a fan of the new UI panel. When you accidentally delete a tutorial, there is no recovery.”

5- Crumble

Crumble is a straightforward product tour jquery plugin that depends on crumble.js.

Crumble is simple. Crumble is free. And if you have a single-page product and a spare developer, Crumble might also be enough.

But it’s not non-technical friendly and doesn’t work on complex UIs.

Crumble Pricing

Crumble is an open-source library, available for free on GitHub. 

Conclusion

Eyelet might be cheap, but this doesn’t change the fact that the value doesn’t match the price.

Don’t put all your cards on a possibility, the possibility that Eyelet can get better.

There already are tools that are better, simpler, and affordable.