5 Upsend Alternatives to Offer Better Customer Experience

I have bad news: Upsend is absent.

Unfortunately, you cannot sign up for the tool anymore.

That's why I gathered all the best alternatives to Upsend.io.

In this article, I will introduce you to Upsend (or what's left of it) and talk about what the best alternatives to Upsend are.

So let's begin with:

What is Upsend?

Upsend was supposed to be a tool that helps you increase customer engagement via live chat and email marketing automation.

The tool promised to reduce the workload of customer service teams of tech companies by providing them email automation tools, a live chat solution, and interactive product walkthrough features.

They must have changed their business goal, though, since the tool doesn't exist anymore.

Upsend Pricing

• Free version with one seat, live chat, and team inbox
• Grow Plan: $39/month for up to 5000 MAU, three seats, unlimited integration, and email automation
• Pro Plan: $99/month for unlimited MAU and seats, product tours, and integrations.

Upsend Reviews

There are no online reviews about Upsend.

What happened to Upsend.io?

Unfortunately, the signup link of the tool no longer works. They have also retrieved from platforms such as Capterra and G2, meaning that the platform will no longer provide their email automation feature, along with all its other features.

Top Upsend Alternatives

Upsend left people alone with unfinished email campaigns, so here are the top six alternatives to it:

1. UserGuiding
2. Intercom
3. Zendesk
4. Drift
5. Jivochat

I'll go over each tool, how it compares to Upsend, and which cases you should prefer them. So, without further ado, let’s start with our first product:

1- UserGuiding

UserGuiding is a leading no-code interactive user onboarding software.

Product managers and customer success managers may be using UserGuiding to create interactive walkthroughs, product tours, and customer checklists.

The three most essential ways in which UserGuiding stands apart from the competitors are its exceptional customer service, openness to innovation, and product simplicity.

The customer service product development teams carefully consider all customer requests and suggestions, and the roadmap is created based on user feedback and demands.

What's best is that if you don't have a technological background, UserGuiding will not be an issue for you because it is a simple and code-free solution.

UserGuiding Pricing

• 14-day free trial (no credit card required)
• Basic Plan: $89/month when billed annually for up to 2500 MAU
• Professional Plan: $389/month when billed annually for up to 20000 MAU with unlimited guides
• Custom Quotation Available for Larger Companies

UserGuiding Reviews

👍 Pros:

“I like best how the product is always improving and bringing new features to meet your use cases and platform compatible enhancements.”

👎 Cons:

“Having to monitor ourselves if something is breaking. (Wish we could add alerts or notifications if a certain guide breaks after it's live. This possibly is in the roadmap).”

2- Intercom

Intercom is one of the most widely used user messaging services.

In April 2019, they introduced their "Product Tours" tool, which allows you to build interactive onboarding tutorials with step-by-step instructions.

By creating product walkthroughs and tours within your product, Intercom's Product Tours helps you manage adoption and onboard new visitors.

Intercom Product Tours are extremely simple to set up and utilize if you already use Intercom's chat widget.

However, despite the fact that it is not Intercom's primary focus, product tours lack UI components. They don't provide many features. Therefore you won't be able to employ checklists, modals, or other critical UI components for user onboarding.

Intercom Pricing

If you want to use Intercom with Product Tours add-on:

• Start Plan: $74/month for Intercom subscription (2 seats) plus $199/month for Product Tours add-on = $273/month Total
• Support Package: Custom quote on request

Intercom Reviews

👍 Pros:

“The product once you get past the setting up and figure out everything on your own, is great and meets our needs.”

👎 Cons:

“A lot of Add block tools catch Intercom as an ad and blocks it - thus creating inconvenience for end users having to choose between.”

3- Zendesk

Zendesk is a leading customer experience and customer service tools software.

Every person who is older than 18 in 2022 probably knows what Zendesk is, or has at least heard of it.

Zendesk is both popular and affordable, but it's not enough alone.

You can trust Zendesk with your email automation and live chat support, but you would have to adopt another tool for them to do the onboarding and training job for you.

And there are tools that have integrations with Zendesk, such as UserGuiding, that can make a duo which is a hundred times stronger than one single tool.

Zendesk Pricing

• Foundational support only: $19/month per agent
• Suite Team: $49/month per agent with 50 automated replies
• Suite Growth: $79/month per agent with 100 automated replies
• Suite professional: $99/month per agent with 500 automated replies
• Suite Enterprise: $150/month per agent with customizable branding
• Custom Quotation available for tailor-made plans, starting from $215/month per agent

Zendesk Reviews

👍 Pros:

“The UI is user friendly for the internal team- it is easy to tell who is working what tickets and to navigate the platform. The help center is easy to stand up, and useful to customers.”

👎 Cons:

“Whenever we have an actual issue, we struggle to get support to help us.We've been dealing with an SLA issue for months, and Zendesk refuses to acknowledge there's a bug with it.”

4- Drift

Drift is unique as a conversational marketing platform in that it does more than just marketing.

It's the world's first and only revenue acceleration platform, as Drift likes to put it.

But how do they do it?

By merging marketing, sales, and customer satisfaction into a single, powerful instrument.

It may also be used in a variety of ways, including live chat, Drift Intel, Drift Meetings, Drift Email, Virtual Selling Assistants, Drift Video, and Drift Prospector. Not to mention the over 50 integrations.

But again, as powerful as Drift is, the tool doesn't serve a complete user journey since it doesn't provide onboarding options.

Drift Pricing

Drift gives custom quotations according to the size of your company.

Drift Reviews

👍 Pros:

“Drift is quick to transfer conversations from website visitors to our team to help answer any questions. It also asks basic verification questions including company name, email and map these into Salesforce as leads.”

👎 Cons:

“The app does not have the best features for searching through old conversations. Sometimes the email notifications can be slow, so utilizing the app is the best way to respond quickly.”

5- Jivochat

Jivochat is "an all-in-one business messenger that teams use to communicate to clients everywhere: live chat, phone, email, and social," according to the company's own definition.

Being in touch with your users and customers is very important in the SaaS world. The expectations are high.

By engaging with clients wherever they are, Jivochat helps you grow your revenue.

It provides an easy-to-use live-chat solution for businesses looking for solutions and already didn't like Intercom or Zendesk.

Jivochat Pricing

• Basic Plan: Free for five agents and limited chat history storage
• Professional Plan: $19/month per agent with premium features

Jivochat Reviews

👍 Pros:

“I like that it gives my customer an instant chance to get support from me on my website. I have only had it for a few months but it has been worth it.”

👎 Cons:

“Some of our customers complain about the number of times the chat box pops up while they are on the site...call it 'annoying.'”

Conclusion

If you want to increase the adoption of tech products, you should focus on the customer.

In other words, be customer-centric.

To be customer-centric, you have to have good communication with users and customers. And to have that, you would want to focus on onboarding and support.

The tools that I listed are the ones that are most likely to help you out without exceeding your budget - or without disappearing like Upsend.

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