![](https://cdn.prod.website-files.com/65cf175488bea9c7ffb82831/65f003c4050e380d3c7f30df_Vector%20378.png)
![](https://cdn.prod.website-files.com/65cf175488bea9c7ffb82831/65f003c4050e380d3c7f30df_Vector%20378.png)
Ajar is a property management and rent collection platform.
They have significantly removed the need for onboarding users through in-person sessions with UserGuiding’s automated user onboarding experiences.
Ajar provides landlords, property managers, and real estate companies with the necessary tools to have a seamless property management experience, while also providing tenants with multiple payment options to pay their rent or invoices, anywhere and anytime.
There are a lot of businesses out there that are still onboarding every user by hand, through sales demos.
Not only would this process devour resources that could be better utilized, but at least 67% of users would prefer self-serve over talking to sales or support representatives. So why keep doing it?
Ajar was one of the companies that kept applying this system, although they were aware of the problem:
Especially if you’re running a company that is aiming to scale to the global market to grow your business, even more, it becomes impossible to keep onboarding users by hand.
The solution is simple: do what every other globally successful company does, and automate the user onboarding process along with any other action that would require the intervention of a sales or support representative.
So, Ajar needed a 3rd-party user onboarding solution that could help them automate their onboarding processes and easily scale globally.
Ajar used UserGuiding to successfully create onboarding material for different audiences, and automate user onboarding to remove human intervention from the equation.
Let’s see UserGuiding in action, on Ajar:
UserGuiding helped Ajar successfully introduce the self-serve first approach to their business:
Ajar is expecting significantly increased activation rates soon as they optimize their content in UserGuiding.
UserGuiding is the perfect product for companies of any size that are looking to turn their products into self-serve success.
UserGuiding, as a no-code user onboarding platform, gives you the power to eliminate the need for developers in creating interactive content that boosts user engagement and conversions.
In a matter of minutes, UserGuiding lets you can create:
Don’t believe me?
Our sales team was previously onboarding users by having a 1:1 session with them. This was not always convenient and was very time-consuming. We wanted to expand to the global market without having a physical presence in all countries.”