Vieworks.io is a new video marketing and customer engagement platform helping companies educate their users through offering rewards.
Vieworks.io is currently offering a lifetime deal on Appsumo which you can find out more about here.
Vieworks has been using UserGuiding for a few months to improve its user onboarding experience and acquiring visible results ever since. In this article, I’ll go over their journey to success; what problem they were experiencing, how they found UserGuiding, and how they achieved real results with it.
Do you really need to expand your customer service?
Businesses often find it hard to deal with overwhelming customer support requests regarding the functions of the product.
There might not even be anything wrong with the product itself, no bugs or faulty features whatsoever. It might just be a matter of insufficient and ineffective customer education, and users might get lost.
Vieworks.io is one of these businesses that were experiencing a throng in their customer support department until a few months ago.
As Chris Gale, co-founder of Vieworks.io has told us in an interview:
Customers were getting a bit lost when creating rewarding campaigns on Vieworks.”