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Vieworks.io is a new video marketing and customer engagement platform helping companies educate their users through offering rewards.
Vieworks.io is currently offering a lifetime deal on Appsumo which you can find out more about here.
Vieworks has been using UserGuiding for a few months to improve its user onboarding experience and acquiring visible results ever since. In this article, I’ll go over their journey to success; what problem they were experiencing, how they found UserGuiding, and how they achieved real results with it.
Businesses often find it hard to deal with overwhelming customer support requests regarding the functions of the product.
There might not even be anything wrong with the product itself, no bugs or faulty features whatsoever. It might just be a matter of insufficient and ineffective customer education, and users might get lost.
Vieworks.io is one of these businesses that were experiencing a throng in their customer support department until a few months ago.
As Chris Gale, co-founder of Vieworks.io has told us in an interview:
They were aware that if they improved their user education efforts instead of investing in expanding their customer service, they could achieve similar, if not better results.
So they’ve started looking for a product that could help them in creating and improving their educational content such as onboarding flows.
A few months ago, they’ve found UserGuiding. After a quick implementation process, they were ready to start creating with UserGuiding.
Chris also stated the simpleness of the implementation period:
With UserGuiding’s Chrome extension, you can trace the steps of your users and work in real-time on your product, simply dragging and dropping guide elements and in-app messages on your UI elements.
Here are some examples of Viework’s user onboarding experience created with UserGuiding:
Vieworks has also been enjoying the Analytics feature of UserGuiding, keeping a close track of their onboarding material to see how each of their creations performed:
It saved us a lot of time in our customer support times too as fewer customers were coming through requiring support because they were better educated.
UserGuiding, as a no-code user onboarding platform, gives you the power to eliminate the need for developers in creating interactive content that boosts user engagement and conversions.
In a matter of minutes, UserGuiding lets you can create:
Don’t believe me?
Customers were getting a bit lost when creating rewarding campaigns on Vieworks.”