Helppier, though founded in 2014, is a tool that lacks many features and strengths that its competitors don’t.
Also, not being the cheapest option, there is no wonder why you might need an alternative digital adoption platform that will actually help you turn users into customers instead of Helppier.
In this article, I will briefly describe Helppier’s weaknesses, and how it compares to different tools.
If you would like to skip directly to the alternatives, click here.
Why you need a Helppier Alternative
There might be a number of reasons for your search for an alternative to Helppier.
The tool lacks many of the crucial features that a SaaS tool should have.
From what I’ve experienced, and from the reviews I’ve found online about Helppier, we have a few theories:
1- The UI is extremely complicated
If you don’t want to choose from the templates, creating a guide is incredibly difficult. That’s because there is no clear instruction on how to use the chrome extension, which can give you a hard time figuring out.
2- Very little features
Using Helppier, you can create product tours, tooltips, hotspots, and NPS surveys. That’s all they offer, while UserGuiding offers checklists, resource centers, and better data analysis for the same price.
3- Constant bugs and crashes
Every bad review about the tool has two things in common: there are too many bugs, and the tool crashes a lot. It also takes too long (up to 20 seconds) for the tool to load after you perform one single action. Along with the steep learning curve, this problem also causes you to lose. NPS a lot of time.
Top Helppier Alternatives and Competitors
Now that you know what Helppier is, what it’s used for, and the main challenges you encounter when using it; we can dive straight into the alternatives.
Here are the top 5 alternatives and competitors to Helppier:
- Gainsight PX
We’ll go over each tool, how it compares to Helppier, and in which cases they should be preferred. Without further ado, let’s start with our first product:
1- Helppier vs. UserGuiding
UserGuiding is a no-code digital adoption solution that helps you provide better in-app experiences.
👉 Compared to its alternatives, UserGuiding is much simpler to use since it is a no-code platform. It doesn’t require a single line of code to work.
It works with a Chrome browser extension that lets you create various user onboarding elements directly on your website.
Compared to other tools, UserGuiding’s user onboarding features are much more extensive and significantly more affordable, while its analytics functions are limited.
But, this lack of product analytics can easily be covered with product analytics software (that’s more capable than Pendo) such as Mixpanel or Amplitude, which are easily integrated with UserGuiding.
UserGuiding offers a wide range of features, including:
- Interactive Product Tours,
- Tooltips and Hotspots,
- User Onboarding Checklists,
- Resource Centers,
- NPS Surveys,
- Easy Localization,
- Advanced Analytics with User Activity Feed,
- Custom user segments,
- Material Tagging and Easy Targeting,
- No-code customization,
- Advanced integrations.
There are three main upsides of using UserGuiding for user onboarding instead of Pendo:
Interactive in-app guidance
UserGuiding is the easiest tool to use among digital adoption platforms that offer a full scope of onboarding features, with a 93% satisfaction rate regarding the ease of use on G2.
UserGuiding’s guides are not only easy to install, but also quick to create. It is possible to push your guides live in under 15 minutes, and see instant results on how much the customer journey has improved.
With tooltips, modals, hotspots, announcement banners, checklists, and resource centers; UserGuiding offers powerful features for all pricing tiers – meaning that you don’t have go out of budget to have a good quality customer retention strategy.
By using UserGuiding’s browser extension, you can start building and customizing your interactive guides directly on your web app.
Surveys and NPS
In July 2023, UserGuiding launched their new feature, “Surveys”, which now allows users to create multiple different types of questions and combine them within a single survey (or launch different surveys for different segments).
With this feature, you can get the most specific user feedback that you need, exactly when you need it. UserGuiding also offers NPS surveys for companies to measure their promoter score, and combines all survey results in the dashboard.
Also, thanks to their user details & activity log feature, you can dig deep into how each user journey comes together, and find what is it that makes the customers’ digital experience special for them.
UserGuiding’s easy-to-create intuitive resource centers have increased their users’ activation rates over 25%.
Resource centers allow you to create a self-paced learning environment right within your app without covering too much space.
You can trigger guides or surveys within UserGuiding’s resource center, insert external links, direct people to help center articles, or provide quick tips based on their usage – all from a single source
Analytics and Customization
UserGuiding brings analytics to a new level.
UserGuiding’s Analytics dashboard gives you actionable insight on the performance of your onboarding content. UserGuiding allows you to track view and completion data for each guide, tooltip, hotspot, checklist, and resource center – while also giving you information about daily active users, and satisfaction scores.
You can mix and match different survey responses and data on the analytics dashboard, and dig deep into each user’s activity using the user details page and activity log.
What is UserGuiding good for?
✅ The #1 strength of UserGuiding is the value it provides for the price it costs. UserGuiding offers a full set of no-code engagement and adoption elements for as little as $89/month.
✅ Unlike many other competitors, UserGuiding’s interface is very user-friendly so that even first-time users can set up and publish their own product engagement sequences.
✅ UserGuiding is also very customizable. You can play with your engagement elements’ shape, color, positioning, and much more.
✅ UserGuiding provides fast and solution-oriented customer support. This means that customers can get help quickly – no matter which time zone you are in – and solve their problems without friction.
What is UserGuiding bad for?
❌ Since UserGuiding’s main focus is onboarding, the analytics features it provides might not be enough for some companies. However, the tool provides various integration options with most analytics tools.
❌ Although you can use UserGuiding on mobile web browsers, it doesn’t work on mobile apps. If you need a solution to work on web and mobile, UserGuiding isn’t the one for you.
- 14-day free trial (no credit card required)
- Basic Plan: $89/month when billed annually for up to 2500 MAU. UserGuiding doesn’t limit the number of features available to the customers, and you can benefit from all features – with limitations on active campaigns. For instance, you can create as many surveys as you like, but set only one active at a time with the Basic plan.
- Professional Plan: $389/month when billed annually for up to 20.000 MAU with unlimited user guides. You get unlimited product engagement features, and you can have. 3 live surveys at a time with the professional plan. This plan also provides you with a dedicated customer success manager.
- Custom Quotation, Available for Larger Companies, removes all limitations and provides you the smoothest UserGuiding experience.
UserGuiding also provides add-ons, so if there is a specific feature that you need while you are on the basic plan, you can have it as an add-on without having to upgrade your package.
“As a product manager, this tool is a great way to build out different onboarding flows and test them with my team long before I push something live.”
“The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it.”
UserGuiding vs. Helppier
|$89/Month – 2500 MAU
|$49/Month – 1000 MAU
|Interactive Product Walkthroughs
|In-App Resource Centers
UserGuiding also offers free migration services for your in-app content created using other software to minimize your switching costs.
Schedule a demo with one of our experts or start your free trial now:
2- Helppier vs. Whatfix
Whatfix, similar to WalkMe, can be the solution you’re looking for if you’re more interested in organization-wide digital adoption rather than product analytics.
Its analytics side lacks a ton compared to Pendo, but Whatfix can be a powerful solution for employee onboarding and training. It has a variety of options for creating on-screen guidance for end-users.
Whatfix’s analytics features are focused on tracking the on-screen content you create with it and the effects of this content on core product metrics.
With a more affordable pricing range, Whatfix can be a better DAP solution for small-medium-sized companies than Pendo, maybe even WalkMe.
While Whatfix offers a wide variety of features, they categorize it under 2 different aspects:
Whatfix focuses on enterprise-level customers, that’s why they specialize in providing highly detailed and personalized experiences. Whatfix allows you to create in-app elements such as checklists, onboarding flows, hotspots, and so on.
While Whatfix does offer a great range of features, I have to warn you that its elements are not the most pretty and pleasing to look at. So if you want your onboarding elements to look good on the screen, Whatfix probably shouldn’t be your first choice.
Whatfix doesn’t disclose what kind of features you can use within their product analytics plan, but here are the details that are listed on their pricing page:
What is Whatfix good for?
✅ Whatfix can help you create beautiful and interactive product walkthroughs so that you can provide your customers an engaging onboarding experience, and get them to like your product easily.
✅ Whatfix provides exquisite customer support. They are great at coming up with quick and highly personalized solutions to all your problems whenever you have one.
What is Whatfix bad for?
❌ Whatfix isn’t the best when it comes to analytics features. If you would like to get the best out of your customers, you will have to use integrations.
❌ But Whatfix doesn’t provide enough integration options either. Only if you only use Amplitude, Google Analytics, Salesforce, and Slack, well, then you won’t be disappointed.
❌ No matter how friendly the UI is, Whatfix has a steep learning curve that you must get past – which is only possible if you have enough technical knowledge.
❌ Whatfix is also not affordable. Even though they don’t share their pricing plan or provide a free trial, users on the internet say that Whatfix charges them much more than other similar tools.
Whatfix also doesn’t have public pricing that you can go through, but according to its users, it’s not as bad as Pendo.
According to reviews, plans for enterprise businesses can go as high as $1000/month with access to all features, and it won’t get to five figures unless you’re a really large corporation with a ton of users/employees.
“I love that I can continuously grow the help library we have for our customers simply without needing the help of my developers”
“Need a bit of HTML/CSS experience to truly get the most out of the application.”
3- Helppier vs. Pendo
Pendo is a robust product analytics, and user engagement platform businesses use to build better products.
Founded by the software entrepreneur Todd Olson, Pendo is based in North Carolina, US.
It is a very popular solution with thousands of customers, including big names such as Verizon, Zendesk, and Salesforce.
The platform has two core functions that users can benefit from: behavior analytics and user onboarding.
Pendo’s product analytics features can help businesses track user behavior, and product insights across the web and mobile devices.
Once integrated, you can see every user activity, which allows you to create different reports that can later be combined in custom dashboards that fuel your business decisions and help you find actionable insights.
Data-focused product managers use Pendo to understand what users are doing inside their product, what functions/features are being more utilized, how product changes affect business metrics, and more.
User/Employee Onboarding and Guidance
Additionally, Pendo has a “Guides” feature, using which you can create different in-app elements to pop up on the user interface to boost user experience and guide and engage with your users.
You can create interactive product tours, tooltips, announcement modals, and resource centers using Pendo; to set up a customer journey that sets users up for success.
Once combined with the analytics part of Pendo, in-app guides, and other elements can help your teams onboard users and employees with higher engagement.
Additionally, Pendo provides its users with a variety of in-app feedback collection elements that are extremely valuable when used correctly.
What is Pendo good for?
✅ The best feature Pendo provides is its in-depth analytics; meanwhile, its user segmentation truly makes a significant change in the way users consume onboarding material.
✅ Pendo puts together different solutions like user experience, user onboarding, and highly sophisticated data collection and analytics under one tool to guarantee customer success and easier customer engagement tracking for digital product teams.
✅ Founded in 2013, Pendo is among the first comers of digital adoption; it has a strong background and customer portfolio.
✅ Though Pendo is quite expensive, it offers a free trial and a freemium, something other platforms of its caliber rarely do.
What is Pendo bad for?
❌ Though Pendo represents itself as a digital adoption solution, its onboarding UX elements are pretty limited to the very basics, leaving out checklists, hotspots, and more.
❌ Being a highly sophisticated tool with a complex UI, it might be hard to set up and use if not used by an experienced user.
❌ Likewise, Pendo’s features tend to be complex and use case-specific, so it might be hard to leverage all features and possibilities without a fully established game plan dedicated to Pendo.
❌ Though Pendo does not publicly share its pricing, it is very well known that Pendo is more expensive than the market average.
❌ Yet another enterprise-level tool, Pendo’s customer service might not be as responsive as smaller products’ customer service teams.
Pendo has a free plan called “Pendo Free“. Pendo free allows up to 1,000 monthly active users for one web and one mobile app. Although Pendo claims it can be used to test the waters and see the software’s value, I’ll have to say you can only see if the platform works with your product or not with only a thousand users.
Also, Pendo recently released a fixed-pricing plan called the “starter plan,” which costs $7000/year but includes only a very limited set of features and no customer support.
For bigger plans, Pendo doesn’t have set pricing.
Instead, you can get a custom plan for your business by contacting their sales team.
However, there are various Pendo users that revealed the details of Pendo’s pricing. One user claimed that they are a medium-sized business that pays $12,000/year for the standard package of Pendo, while another user upped this number to $20,000. Additionally, there is a Pendo customer that claims to pay $2000/year just for the “Guides” feature of the product; so, you get the picture.
Pendo’s pricing is feature and usage-based, and it possibly scales with how many users you have, like other analytics tools.
“The process of implementing advanced web analytics tracking and advanced heat map reporting had been initially challenging and time-consuming for our team to figure out all of the intricacies and steps involved to set up a deploy from the get-go.”
“I really like that Pendo has great out-of-the-box API integrations that have been helpful for creating and publishing interactive user guides and materials for our customers, which really enhances the digital content delivery experience and overall web experience.”
5- Helppier vs. Intercom Product Tours
Intercom is a well-known user engagement tool that does more than only onboarding.
Intercom is one of the best tools for product uptake on the market, but it is also one of the most expensive. It offers automated emailing, email tracking, chatbots, live chat, and product tours as well as other user onboarding features. Like Hubspot, the technology is currently used by practically every B2B.
As a result, most firms choose the Intercom Product Tours add-on to supplement what they currently have.
However, the cost of the add-on is more than that of many competitors. Because Intercom’s product tour feature is very new, customization choices are not as sophisticated.
The add-on also solely offers interactive product tours, nothing else.
If you want to use Intercom with Product Tours add-on:
- Start Plan: $74/month for Intercom subscription (2 seats) plus $199/month for Product Tours add-on = $273/month Total
- Support Package: Custom quote on request
“The product once you get past the setting up and figure out everything on your own, is great and meets our needs. It’s easy to chat with leads and customer and easy to install on any websites”
“Customer service is terrible and they just don’t give two hoots about their customers. Constantly introducing new features but not actually fixing the main feature that someone would need.”
5- Helppier vs. Gainsight PX
Gainsight PX is Gainsight’s Product Experience tool which combines advanced analytics tools and user engagement features and creates a really good product experience for all end-users.
Gainsight positions this tool as a “product experience tool that provides human insights for Product Managers”.hea
The tool has integrations to many platforms and also provides you with a way to collect and act on user feedback.
The main features of Gainsight PX are:
- Engagement element creation – such as product tours and surveys,
- Knowledge center articles and bots,
- Product Mapping,
- And in-depth analytics.
Let’s dig through each of those features one by one:
Gainsight PX’s engagements feature is quite rich. So rich that it could be a product by itself.
In the “engagements,” you can create:
- Interactive product walkthroughs,
- Slider guides and messages,
- In-app update notifications and banners,
- And 5 different types of surveys.
It is honestly amazing how much depth this single feature has to it.
But I have to warn you, if you are familiar with other digital adoption platforms, it will take a whole new learning curve to get used to Gainsight PX. This is because the UI is quite unusual, and you might have to digest the whole UI for a few days just to get acquainted with it and get going.
Knowledge bases have almost completely taken over help centers since they are more user-friendly and easier to access.
Gainsight PX didn’t stay behind the trend, and introduced their own interpretation of knowledge bases, the “knowledge centers”.
Here, you can create your own articles, or integrate your existing knowledge base and start using it on the “knowledge center bots” – which are basically collapsable resource centers.
You can also include your engagements (your product tours) and custom web links within these bots.
And the newest addition to these bots – the recommendation feature – promises to help users with event-based custom resources right when they need it.
If you use a robot cleaner at your home or office, I’m sure you will quickly see the value of this feature.
Here is how the product mapping feature works:
- First, you map and link all your features and modules,
- Then, you put in a desired route for the users,
- And lastly, Gainsight recommends a path for the end-users, and you have a better system to analyze.
Although it seems like an over-the-top feature, there are two obstacles that make this feature difficult to use:
- It takes hard work and a lot of time to map out your product since it has to be done manually – or through linking pre-created features. If your product/website has more than 3-4 layers, creating a complete map could cost you weeks.
- It is also difficult to maintain those maps. Since Gainsight doesn’t work based on AI or internal bots, you would have to update the map manually if any little change occurs on your product.
Gainsight values data and actionability almost more than anything else. And so does Gainsight PX.
The tool collects both account-based and product-based data, and converts this collection into a sea of actionable information.
Without you having to interpret all the numbers that Gainsight PX provides, it shows you what each data means and how close you are to your KPIs.
Gainsight PX’s customer segments feature makes it even easier for everyone using the tool to see what’s relevant to them.
However, that’s pretty much all you can do with the product. The tool has lots of features, but each of those features is very limited, and there are more affordable products that do more than Gainsight PX does.
What is Gainsight good for?
✅ Gainsight is a complete tool for businesses since it brings together data and action.
✅ Gainsight also provides an endless amount of integrations. Even if you don’t find some features good enough, you can always get backup from your other tools, directly into Gainsight.
✅ Gainsight is great with analytics. All three Gainsight tools provide more than enough real-time data about user behavior and product usage, letting you take action quickly and strongly.
✅ Gainsight’s product mapping feature is like a breakthrough for no-code automation.
What is Gainsight bad for?
❌ Gainsight has all the features, but most of those features are only surface-level and not worth the price.
❌ Gainsight requires different accounts for different tools, which means the price will only go higher as you choose to benefit from all tools.
❌ Gainsight is expensive for what it provides. There are better alternatives to all Gainsight products – and fun fact – the sum of those tools is usually more affordable than one single Gainsight tool.
❌ Most users complain that Gainsight has a very steep learning curve. The tool doesn’t have the most intuitive UI, and most features are hidden within other features – making them very hard to find.
Gainsight PX Pricing
Gainsight offers a free trial for their Product Experience (PX) tool. As for the paid plans, users across the internet claim that the pricing of Gainsight PX starts from $500/user/month, which is way above the average digital adoption platform cost.
- Free Trial available (for PX only)
- Product Experience Pack: Custom quote for each company (starting from $500/user/month.)
“A great tool to extract info from customers that will lead to data-driven decisions.”
“It does have some limitations when it comes to implementation and compatibility”
6- Helppier vs. WalkMe
WalkMe seems to be a product experience platform enterprise businesses can’t live without.
And they might be right.
Compared to Pendo, WalkMe is an enterprise-focused and expensive digital adoption platform for user analytics and product experience.
Although both products have very similar key features, the way these features (such as product tours, analytics, and event tracking) are set up in each product differs a ton.
Here are WalkMe’s two strongest features:
Analytics and Insights
WalkMe excells in enterprise level DAP oriented data management.
If you’re more interested in using a DAP for instilling the adoption of digital products through organizations and teams, WalkMe should be your go-to. The setup takes more time, and it’s not as easily operated as Pendo, but it gets the job done for those who need to get other people to get the job done.
If you need a tool for customer onboarding, WalkMe isn’t the one for you. If you need a solution for employee onboarding, tracking, and management, then WalkMe can offer you quite a variety fo features that will maximize the employee’s productivity and get them quickly up to speed.
What is WalkMe good for?
✅ WalkMe users get to enjoy an extensive set of high-value features and different onboarding UX patterns like tooltips, checklists, and progress tracking options with progress bars
✅ Although technical knowledge might be required, WalkMe offers a lot of customization options
✅ WalkMe is perfectly scalable for enterprises, especially if the use case is employee onboarding rather than customer education
What is WalkMe bad for?
❌ Among the WalkMe features, even core features might be too sophisticated for inexperienced users
❌ WalkMe’s feature amount/feature usage ratio is often low if there is no dedicated user or employee onboarding team
❌ WalkMe requires a technical skillset and occasionally coding knowledge; this makes setting up and using WalkMe harder than average
❌ Not so accessible pricing, WalkMe is not the best option for small or medium-sized businesses or enterprises with an immature budget structure
❌ WalkMe is enterprise software designed for enterprises, so feature updates following customer feedback might not be possible; likewise, customer service might be less accessible
WalkMe doesn’t have public pricing, but most of its users agree on pricing plans that vastly change in the 5-figure range. The average pricing for the small teams seems to be around $10,000/year, but since WalkMe is an enterprise solution that specializes as a DAP for large organizations, you might have to multiply the alleged numbers.
“In theory, the idea of the product is wonderful. And they are responsive and stay on top of your project. The product is feature-rich and for what they do, they do it well.”
“This company is as bad as AOL or Time Warner: they will not let you out of your multi-year contract no matter how unhappy you are with the product.”
7- Helppier vs. Shepherd.js
Shepherd.js, unlike the majority of the other options I listed, is not a fully developed third-party program. It’s an open-source library that makes creating simple product tours a lot easier.
That is to say, in order to use the source, you must have technical knowledge. Despite the fact that there are various instructions and tutorials on how to use the source, many individuals report various bugs, such as the screen not scrolling or the button not clicking.
If you have a spare developer, don’t want to waste money, and don’t need customization in your product tour, Shepherd.js is a fantastic option.
- Shepherd.js is completely free to use!
8- Helppier vs. Pageguide
How is this better than Shepherd?
Does your website or product only consist of a few stand-alone pages or single-page features?
If so, pageguide.js is your jam.
It helps you create simple product tours, and you don’t have to pay anything at all; except for a few days of developer time.
Top Helppier Alternatives Comparison Table
If you have had a bad experience with Helppier or didn’t like what it sounds like, here are the best options, depending on what you have and what you need.
- If you need a free tool and have a developer that could help you, go with Shepherd.js
- If you need more than a few features and are ready to pay a good price, go with Whatfix.
- If you have a complex UI, one that’s worth a lot of money, and want to make sure that the users get it easily, go with Pendo.
- If you already like Intercom and keep working with them, go with Intercom.
- If you want all of the above, go with UserGuiding.
Frequently Asked Questions
Who should use Helppier?
Product owners, growth managers, customer success, and product managers can use Userpilot and its alternatives such as UserGuiding to effectively onboard new users.
How much does Helppier cost?
Helppier has a 14-day free trial period. After that, the amount you pay starts from $39/month for 1.000 MAU, and changes according to your MAU rates. For a tailor-made price, contact their sales team.
What are the top alternatives to Helppier?
The top alternatives to Helppier are UserGuiding and Whatfix, while Intercom, Shepherd.js, and Pendo can be good substitutes too.