Helppier, though founded in 2014, is a tool that lacks many features and strengths that its competitors don’t.
Also, not being the cheapest option, there is no wonder why you might need an alternative digital adoption platform that will actually help you turn users into customers instead of Helppier.
In this article, I will be briefly describing Helppier’s features, weaknesses, strengths, and how it compares to different tools.
If you would like to skip directly to the alternatives, click here.
What is Helppier?
Helppier is a user engagement tool that helps you create in-app messages, tours, and NPS surveys.
Helppier is a less-known startup company that serves as a user engagement and onboarding product. Still, they lack some of the most important tools, such as checklists or resource centers, to be a complete tool.
Their strong suit is customization and their ready-to-use templates. While many companies struggle with coming up with a good theme that suits their needs, Helppier allows its users to choose from various templates, available for different use cases.
Also, the tool is a relatively affordable one compared to the market. Here’s the pricing:
- Free Trial available for 14 days, no credit card information required.
- Standard plan: $39/month for up to 1000 MAU, $99/month for up to 10.000 MAU, 2 months for free if paid annually.
- Tailor-made plan: custom-made plan, talk to sales for a price.
“The ease of use, and the canva integration. I love how you can customize the tour within your app, especially with the canva integration that allows you to get deeper into the design of your tour. Genius idea!”
“Very buggy. It crashes a lot. Requires more configuration than dropping their code because it’s slowing the site down.”
Why you need a Helppier Alternative
There might be a number of reasons for your search for an alternative to Helppier.
The tool lacks many of the crucial features that a SaaS tool should have.
From what I’ve experienced, and from the reviews I’ve found online about Helppier, we have a few theories:
1- The UI is extremely complicated
If you don’t want to choose from the templates, creating a guide is incredibly difficult. That’s because there is no clear instruction on how to use the chrome extension, which can give you a hard time figuring out.
2- Very little features
Using Helppier, you can create product tours, tooltips, hotspots, and NPS surveys. That’s all they offer, while UserGuiding offers checklists, resource centers, and better data analysis for the same price.
3- Constant bugs and crashes
Every bad review about the tool has two things in common: there are too many bugs, and the tool crashes a lot. It also takes too long (up to 20 seconds) for the tool to load after you perform one single action. Along with the steep learning curve, this problem also causes you to lose. NPS a lot of time.
Top Helppier Alternatives
Now that you know what Helppier is, what it’s used for, and the main challenges you encounter when using it; we can dive straight into the alternatives.
Here are the top 5 alternatives to Helppier:
We’ll go over each tool, how it compares to Helppier, and in which cases they should be preferred. Without further ado, let’s start with our first product:
1- Helppier vs. UserGuiding
UserGuiding is a no-code digital adoption platform that helps you provide better in-app experiences to your users.
UserGuiding can be the best option for you if:
- You want to have every essential product adoption feature for the most affordable price,
- Value the support that you get from the customer support team,
- Don’t want to spend hours figuring the tool out. Simplicity is what UserGuiding specializes in.
Also, though not perfect, UserGuiding offers more customization and segmentation options to its customers, compared to similarly priced competitors.
Overall, UserGuiding is an all-in-one tool – unless you expect the tours to be tailor-made for you only.
Here is a list of UserGuiding’s key features:
- No-code interactive guides,
- Tooltips, hotspots, and in-app product announcements,
- Beautiful templates, custom themes, and advanced styling options,
- Resource centers and checklists for context-specific help,
- In-depth customer analytics,
- NPS surveys to better understand your customer satisfaction rate.
- 14-day free trial (no credit card required)
- Basic Plan: $69/month when billed annually for up to 2500 MAU
- Professional Plan: $299/month when billed annually for up to 20000 MAU with unlimited guides
- Custom Quotation Available for Larger Companies
“As a product manager, this tool is a great way to build out different onboarding flows and test them with my team long before I push something live.”
“The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it.”
UserGuiding vs. Helppier
|Starting Price||$69/Month – 2500 MAU||$39/Month – 1000 MAU|
|Interactive Product Walkthroughs||✅||✅|
|Ease Of Setup||🤩||🤩|
|Ease Of Use||🤩||😥|
|In-App Resource Centers||✅||❌|
UserGuiding also offers free migration services for your in-app content created using other software to minimize your switching costs.
Schedule a demo with one of our experts or start your free trial now:
2- Helppier vs. Whatfix
Whatfix is everything that Helppier is not: more features, better flows, and a higher price…
Whatfix was one of the first companies to provide 3rd party product tours to the market in 2011, although they are far from a no-code solution.
Whatfix has a ton of various features from which you can choose based on your need. While this appears to be a fantastic opportunity, building your own package makes it more difficult to track, apply, and afford.
Still, if you have a large budget, a team to maintain the tool in your product, and a high-volume business that demands extra care and attention, Whatfix might be an excellent fit.
So if you still want to benefit from more features and better analytics but don’t have the fortune to pay for an onboarding tool, you should go with another tool like UserGuiding.
Whatfix creates customized plans with custom prices, therefore a fixed price doesn’t exist.
“I love that I can continuously grow the help library we have for our customers simply without needing the help of my developers”
“Need a bit of HTML/CSS experience to truly get the most out of the application.”
3- Helppier vs. Pendo
Pendo is more than just a user onboarding assistant. It has functions for the overall user experience as well as customer path mapping.
Pendo has it all: user onboarding, in-app training, user surveys, and analytics. (nearly)
Their user journey and behavior analysis features, as well as their surveys and in-depth analytics, are certainly strong. You may use their widget templates to gather insights into how your users solve problems and develop funnels to discover how they do so.
Unfortunately, when compared to their analytics and user behavior capabilities, their in-app UX features are not as strong as those of the other tools on this list, since they are at best simplistic. They lack progress bars and user onboarding checklists, both of which are necessary for a smooth user onboarding process.
Pendo offers custom plans for each customer, so to get a price for your business, you’ll need to contact Pendo.
“The process of implementing advanced web analytics tracking and advanced heat map reporting had been initially challenging and time-consuming for our team to figure out all of the intricacies and steps involved to set up a deploy from the get-go.”
“I really like that Pendo has great out-of-the-box API integrations that have been helpful for creating and publishing interactive user guides and materials for our customers, which really enhances the digital content delivery experience and overall web experience.”
4- Helppier vs. Shepherd.js
Shepherd.js, unlike the majority of the other options I listed, is not a fully developed third-party program. It’s an open-source library that makes creating simple product tours a lot easier.
That is to say, in order to use the source, you must have technical knowledge. Despite the fact that there are various instructions and tutorials on how to use the source, many individuals report various bugs, such as the screen not scrolling or the button not clicking.
If you have a spare developer, don’t want to waste money, and don’t need customization in your product tour, Shepherd.js is a fantastic option.
- Shepherd.js is completely free to use!
5- Helppier vs. Intercom Product Tours
Intercom is a well-known user engagement tool that does more than only onboarding.
Intercom is one of the best tools for product uptake on the market, but it is also one of the most expensive. It offers automated emailing, email tracking, chatbots, live chat, and product tours as well as other user onboarding features. Like Hubspot, the technology is currently used by practically every B2B.
As a result, most firms choose the Intercom Product Tours add-on to supplement what they currently have.
However, the cost of the add-on is more than that of many competitors. Because Intercom’s product tour feature is very new, customization choices are not as sophisticated.
The add-on also solely offers interactive product tours, nothing else.
If you want to use Intercom with Product Tours add-on:
- Start Plan: $74/month for Intercom subscription (2 seats) plus $199/month for Product Tours add-on = $273/month Total
- Support Package: Custom quote on request
“The product once you get past the setting up and figure out everything on your own, is great and meets our needs. It’s easy to chat with leads and customer and easy to install on any websites”
“Customer service is terrible and they just don’t give two hoots about their customers. Constantly introducing new features but not actually fixing the main feature that someone would need.”
Helppier Alternatives Comparison Table
If you have had a bad experience with Helppier or didn’t like what it sounds like, here are the best options, depending on what you have and what you need.
- If you need a free tool and have a developer that could help you, go with Shepherd.js
- If you need more than a few features and are ready to pay a good price, go with Whatfix.
- If you have a complex UI, one that’s worth a lot of money, and want to make sure that the users get it easily, go with Pendo.
- If you already like Intercom and keep working with them, go with Intercom.
- If you want all of the above, go with UserGuiding.
Frequently Asked Questions
Who should use Helppier?
Product owners, growth managers, customer success, and product managers can use Userpilot and its alternatives such as UserGuiding to effectively onboard new users.
How much does Helppier cost?
Helppier has a 14-day free trial period. After that, the amount you pay starts from $39/month for 1.000 MAU, and changes according to your MAU rates. For a tailor-made price, contact their sales team.
What are the top alternatives to Helppier?
The top alternatives to Helppier are UserGuiding and Whatfix, while Intercom, Shepherd.js, and Pendo can be good substitutes too.