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Zakeke is a visual product customizer that uses UserGuiding to improve their conversion rates through user-tailored onboarding, interactive onboarding material, and user segmentation.
Merchants and e-commerce owners integrate Zakeke with their stores and use it to make their products customizable.
End-users can personalize products in 2D, 3D, and Augmented Reality (AR) before purchasing them. It is a cloud-based scalable tool that works with any product and any store.
Zakeke serves shop owners from various platforms, that have different needs.
Yes, the end-purpose might be to add customization options to their products, but the steps taken for this purpose are different on each platform. With a one-fits-all approach as their User Experience, Zakeke was likely to have a low conversion rate due to unsatisfied and poorly onboarded users.
But they were aware of the problem, knowing that they needed to go further and evaluate different scenarios for different user segments, especially during their onboarding.
To make the initial onboarding process as convenient as possible for users, they had to make sure each user is onboarded according to their needs. As the Chief Operating Officer of Zakeke, Carlo Dalessandro says:
Not really.
Creating user onboarding experiences is traditionally the product of UX and development departments, yet it shouldn’t be.
With the advancements in no-code technologies, you are no longer dependant on developers. That’s why, in recent years, companies, including Zakeke, prefer no-code user onboarding platforms such as UserGuiding, where they can create entire user onboarding processes in minutes, over in-house development.
After a brief search for a user onboarding solution, Zakeke adopted UserGuiding in hopes of creating better onboarding processes that result in higher conversion rates.
They have been using UserGuiding for 6 months and utilizing different features to get the most out of it.
First off, with UserGuiding’s User Guides and In-App Messages, they were able to create interactive user onboarding processes for different types of users. Through UserGuiding’s User Segmentation feature, they grouped different segments of users to have them go through experiences tailored for them.
Here’s what Zakeke’s onboarding process looks like, from the perspective of a Shopify Store owner:
At Zakeke, any of the material you’ve seen above are created without any coding thanks to UserGuiding.
After adopting UserGuiding, Zakeke has seen improvements in their Conversion Rates, and they hope to see further increase as they analyze and improve their onboarding processes.
On the side, they see benefits such as decreases in support tickets related to the functionality of the product.
UserGuiding, as a no-code user onboarding platform, gives you the power to eliminate the need for developers in creating interactive content that boosts user engagement and conversions.
In a matter of minutes, UserGuiding lets you can create:
Don’t believe me?
Very easy to install, very easy to use.”