In this article, I will go over the top 6 alternatives of Usetiful, in detail.
- Describe each of the 7 tools and my experience with them,
- Show you the results of my their with Usetiful,
- Highlight reviews for each tool from platforms such as Capterra, G2, and Product Hunt,
So, if there is any reason that makes you think you need an alternative for Usetiful, here you will have a detailed list of how and why you should choose the specific alternative.
So let’s start off by explaining what Usetiful is. I will go over the overall use cases, pricing, and some of the challenges. If you’d rather skip this part, you can directly go to the alternatives section or right to the comparison table.
What is Usetiful?
Usetiful is a SaaS product that helps you create interactive product adoption tours.
Usetiful will help you create no-code product tours, checklists, hotspots, and feature update alerts. This way, you can have many features with one tool, and easily increase your product adoption and feature adoption rates, as well as reducing the weight off the support team’s shoulders.
Also, the Marketplace page on their website makes it easy to find relevant tools (free and paid) to even further improve your business without hours of research.
While the tool is cheaper compared to most of its competitors, its features and services are limited accordingly.
- Free version available (only 1 tour and up to 2000 assists)
- 14-day free trial (credit card required)
- Plus Plan: €29/month for up to 5000 assists
- Premium Plan: €99/month for up to 20.000 assists
- Enterprise Plan: Contact required
‘’Usetiful is easy to set up and customize (we had to change its style to support RTL languages) and even non-techy people managed to add online tours to the web app we’re building for our nonprofit.’’
‘’Missing some more complex functionalities such as in-depth reports, feature adoption, customer surveys & feedback, extra design features and templates’’
Why you need a Usetiful Alternative
There might be a number of reasons for your search for an alternative to Usetiful.
From what I’ve experienced, and from the reviews I’ve found online about Usetiful, we have a few of my shots:
1- Limited Navigation and Difficult Implementation
For non-technical people, Usetiful’s integration and setup can be extremely confusing. While it’s still possible for a person who doesn’t know how to code to integrate the tool into their website, figuring out how to do it will be difficult for sure. In order to get to the required information, the user needs to dig deep into help center articles and cherry-pick the necessary information.
2- Limited Customization and Templates
Compared to most of its competitors, the customization options are limited with colors and fonts. For businesses that want to make it seem like they fully coded the tour, Usetiful might be a let-down.
If you have a small business and don’t really mind simplicity, Usetiful gets the job done. But this time, you will find yourself looking at a blank modal with no clue about where to go. The tool doesn’t start getting interesting unless you give it your full time and attention, and experiment with it – after giving away your credit card information.
It sounds kind of like a long shot, doesn’t it?
3- Segmentation Issues
The most common issue about Usetiful is that the tool doesn’t provide enough segmentation options. To be able to create a different tour for a different segment, you need to embed a few more codes into your website – which takes away all the thrill of having purchased a no-code tool.
4- Limited Help
Even though they have covered almost every issue in their help center, the articles are too short and sound like they were written for people who already know how to use Usetiful.
Top Usetiful Alternatives
Now that you know what Usetiful is, what it’s used for, and the main challenges you encounter when using it; we can dive straight into the alternatives.
Here are the top 6 alternatives to Usetiful:
We’ll go over each tool, how it compares to Usetiful, and in which cases they should be preferred.
Without further ado, let’s get started with:
1- UserGuiding – No-code Interactive User Onboarding
UserGuiding is a no-code product walkthrough software that helps you provide better in-app experiences.
With UserGuiding, you can create:
- Interactive Product Tours,
- Tooltips and Hotspots,
- User Onboarding Checklists,
- Resource Centers,
- NPS Surveys,
- And custom user segments.
Compared to Usetiful, UserGuiding is an easier and much more capable method for creating user onboarding experiences and improving product and feature adoption.
Built-in Analytics help you track the performance of your content and understand the user journey, while the segmentation feature allows you to create personalized user onboarding experiences.
- 14-day free trial (no credit card required)
- Basic Plan: $82/month when billed annually for up to 2500 MAU
- Professional Plan: $333/month when billed annually for up to 20000 MAU with unlimited guides
- Corporation plan: Custom Quotation Available for Larger Companies, starting from $699/month
“UserGuiding has roughly cut our user training processes in half, for both employees and customers. We’re able to easily create guides and checklists without the need for developers..”
“It was a bit hard for us to start with because of our custom targeting needs, but the support team helped us along the way.”
UserGuiding vs Usetiful
- Simple to use ✅
- 15-minute setup ✅
- In-app resource centers ✅
- Fast and detailed help ✅
- More customization options ✅
- More presets to choose from ✅
- Steep learning curve ❌
- In app resource centers ❌
- Difficult implementation ❌
- Inconvenient help center ❌
- Limited customization ❌
- Lacks inspirational elements ❌
2- WalkMe – Powerful Features for Enterprise Digital Adoption
WalkMe is an overall Product Success tool that has a wide range of solutions and features.
Founded in 2011, WalkMe is one of the first ones to introduce 3rd party product tours to the market, but they are far from being a no-code tool.
WalkMe offers an immense amount of different features from which you can choose according to your needs. While this seems like an amazing possibility, the fact that you build your own package makes it more difficult to track, implement, and afford.
Still, if you have a big budget, some people to maintain the tool in your product, and an enterprise-level business that requires extra detail and attention, WalkMe can be a good option.
While they don’t have a fixed price, WalkMe’s pricing assertedly starts from $9000/month and can go even higher, depending on your needs.
“We use WalkMe to accomplish lots of things: in-app communication to clients (emergency banners, marketing campaigns, etc.), self-help, launching our user guide on different pages, etc.”
“We never had time to implement the product. It takes a huge time investment, and isn’t designed for full documentation. Rather than maintain two sets of documentation, we removed Walkme from our product.”
3- Shepherd.js – Open Source Usetiful Alternative
Shepherd.js is not a fully developed 3rd party tool like most of the other alternatives that I listed. It is an open-source library to make it easier to create simple product tours.
This means you have to have technical knowledge in order to use the source. There are certain manuals and tutorials about how to use the source, yet, many people complain about different bugs, such as the screen not scrolling or the button not clicking.
Shepherd.js is a good alternative if you have a spare developer, don’t want to waste any money, and don’t need customization in your product tour.
- Sheperd.js is completely free!
4- Appcues – Onboarding Users With Interactive Elements
Appcues is one of the first to introduce 3rd party no-code SaaS onboarding tools.
Being in the game for almost 10 years, Appcues has a lot of customers and deep experience about what they are doing. However, just like WalkMe, being an older player in this industry usually results in higher prices, and failing to be fully no-code.
Appcues is a great tool if you want to have flexibility in your product tour. You can embed your own codes into the tool in order to make it appear different, or insert personalized buttons.
This means coding knowledge is essential to be able to fully customize the tool.
Another bad aspect of Appcues is that it’s 2.5 times more expensive than its competitors, such as Userguiding, which provide the same functionality.
If you want to use Appcues with Product Tours add-on:
- 14-day free trial (no credit card required)
- Essentials Plan: $249/month when billed annually for up to 2500 MAU
- Growth Plan: $879/month when billed annually for up to 2500 MAU
- Custom Quotation Available for Enterprises
“The UI is smooth, we are able to sync data directly from Heap Analytics to Appcues so that we can target specific users based on their behaviors in our app.”
“The amount of configurability is limited. It does not allow us to set any delays or define any trigger for triggering an app tour.”
5- Intro.js – Open Source Library for Product Tours
Intro.js is a lightweight library for creating step-by-step customer onboarding.
Intro.js, just like Shepherd.js, is an open-source library for a developer to benefit from – yet, Intro.js has a bit more to offer.
If you plan to use the source for commercial purposes, you will have to purchase a license. The purchase is made only once, so it doesn’t require a monthly subscription.
Based on the license pack that you want to purchase, Intro.js even helps you with commercial support, product updates, and custom themes.
Otherwise, the source is not really customizable.
For non-commercial products:
- Completely free for non-commercial use,
For commercial products:
- Starter license without any official support for $9.99,
- Business license with a month of official support and code review for $29.99,
- Premium license with a year of official support, code review, and unlimited projects for $99.99.
6- Intercom – A Comprehensive Tool With Product Tour Feature
Intercom provides various user onboarding features, such as automated emailing, email tracking, chatbots, live chat, and product tours.
The tool is one of the products that almost every B2B uses nowadays, just like Hubspot. This is why most businesses go with what they already have, and purchase the Intercom Product Tours add-on.
The add-on itself costs more than many other competitors, though.
The product tour feature is a slightly newer addition to Intercom, so, customization options are limited.
And the add-on only provides interactive product tours. While Intercom is one of the best tools on the market when it comes to product adoption, they come in a little costly.
If you want to use Intercom with Product Tours add-on:
- Start Plan: $59/month for Intercom subscription (1 seat) plus $199/month for Product Tours add-on = $258/month Total
- Grow Plan: $119/month for Intercom subscription (5 seats) plus $199/month for Product Tours add-on = $318/month Total
- Accelerate Plan: $499/month for Intercom subscription (10 seats) plus $199/month for Product Tours add-on = $698/month Total
- Scale Plan: $999/month for Intercom subscription (10 seats) plus $199/month for Product Tours add-on = $1118/month Total
“It gives you a complete dashboard to help you understand your user’s usage pattern and also helps in creating a very elaborate help center as well. Also, the ability to integrate it with multiple applications like calendars, translation apps gives tremendous opportunities for customer success.”
“The pay per feature model can get a little expensive, which some companies might not be willing to pay for.”
Usetiful Alternatives Comparison Table
As you see, there are numerous alternatives to Usetiful, and the one you’ll choose really is based on your business’ needs:
- If you want a better-designed experience and access to essential features such as resource centers, try UserGuiding.
- If you need even more features, and have a complex tool that requires extra detail and heavier technical knowledge, try WalkMe.
- If you have a low budget but an ample amount of spare developer time at hand, try Intro.js or Shepherd.
- If you are a technical person and looking for a better experience with a higher price, try Appcues.
- If you’re eager to sacrifice a complete user onboarding with a good cost for keeping everything in one place, try Intercom’s Product Tours.
Frequently Asked Questions
Who should use Usetiful?
Product owners, growth managers, customer success, and product managers can use Usetiful and its alternatives such as UserGuiding to effectively onboard new users.
How much does Usetiful cost?
Usetiful has a free version available, but it covers only one tour and up to 2000 assists. There is a 14-day free trial, credit card required. Their plus plan costs $29/month for up to 5000 assists, and their premium plan costs $99/month for up to 20.000 assists.
What are the top alternatives to Usetiful?
The top 6 alternatives to Usetiful are UserGuiding, WalkMe, Shepherd.js, Appcues, Intro.js, and Intercom.