Userlane is a user onboarding platform used by many companies, some of which are content with the product and the value it offers, some not. If you are one of those businesses who are not content and believe you will never be, we have prepared this article in which we are going to evaluate the top 4 tools that are the best alternatives and competitors to Userlane.
These tools are:
For each of these tools, we are going to examine the product details, functions, pricing, Capterra reviews. Stick with us while we first evaluate Userlane itself before moving on to the alternatives.
Along with its User Onboarding and Product Adoption features, Userlane also offers automated Employee Training. You can use Userlane to onboard users, customers, vendors, and employees to your products. Its implementation is not difficult at all, and its price is optimal for recently established businesses with low-budgets.
Especially if you are looking for an Employee Training tool, you can cut costs and speed up the training processes with automation using Userlane. If you require a detailed tool for just user onboarding, however, you might need a few alternatives to Userlane.
Userlane offers custom prices for each of their customers as they believe“that custom pricing is the best way to effectively serve such a diverse customer base“. You can contact Userlane to learn the cost of your customized plan.
Effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI. Helped us a lot in dealing with customer retention and user activation.
There is no pricing model for starters with only a few end-users and no downloadable analytics reports.
The first Userlane alternative that comes to mind is UserGuiding. UserGuiding is a digital adoption platform tailored to onboard new customers and increase the engagement of the existing users. With features such as feedback tools, NPS surveys, checklists, and feature highlights UserGuiding can be the Userlane alternative you are searching for.
Along with multiple features to enhance the onboarding process, UserGuiding provides you with a detailed analytics tool in which you can track the performance of your creations.
UserGuiding’s most essential plan, the Startup package costs $149/month while it’s advanced and bigger Growth plan is $249/month.
UserGuiding has great UX – very simple to use. In a few hours after signing up, you can start getting positive results! Also, the team is supportive. They do their best to support us on our busy days, even on weekends.
There were a couple of slightly awkward functionality moments we found once we started working with large sets of experiences, but we quickly found our way through. Not a major issue at all.
WalkMe is a credible company used by massive enterprises such as Microsoft and Paypal. These enterprises trust WalkMe in their onboarding, employee training, and self-help solutions. It is a highly comprehensive tool for high revenue startups to perfect their onboarding flows.
However, for small companies, WalkMe is not recommended as it might need a dedicated employee that is constantly creating and optimizing guides.
WalkMe doesn’t provide us with a fixed price, what they do is customize the plan and the price of each customer according to their platform. These customized prices are often a bit more than what their competitors offer.
Great product that integrates with a webpage to provide seamless training, pretty simple to use. A great concept that uses the actual love system.
If there is no one to dedicate their time to building out processes then it will take forever to get done.
Appcues, the first no-code onboarding tool ever, provides companies with user onboarding solutions to the day. With various onboarding elements that you can use to offer personalized experiences, Appcues is a decent alternative to Userlane.
Although the tool is code-free, it requires a bit of technical background to fully utilize. You should be fine as long as you have a developer that oversees the processes in the tool.
For businesses under 2000 monthly active users, Appcues start from $249/month for the Essentials package and charges $879 for its Growth plan. The price increases for businesses with more than 2000 monthly active users.
Ease of set up, analytics, educational content, ability to quickly iterate and experiment
It would be great if there was a way to preview how the flows appear in different browsers. I once went to visit a user and the flow looked stretched in
Crumble is free, open-source, and helps you onboard your users, well, sort of. For a free and open-source tool, Crumble has just enough value to offer. Basic features that are done mostly by you.
With Crumble, you can create product tours from little interesting bubbles. Although technical knowledge is required, if you don’t have the budget, you can always use Crumble.
Crumble is currently downloadable on the public repository on GitHub.
Userlane’s Alternatives Comparison Chart
Frequently Asked Questions
Who should use Userlane?
Product managers and customer success managers should use Userlane to improve their user onboarding.
How much does Userlane cost?
Userlane doesn’t have a fixed price at the moment, they provide each customer with a custom package that costs according to their company size.
Are there any alternatives to Userlane?
Yes. Top 4 Userlane alternatives are UserGuiding, Walkme, Appcues, and Crumble.