Userlane Alternatives and Competitors

Userlane is a user onboarding platform used by many companies, some of which are content with the product and the value it offers, some not.

If you are one of those businesses who are not content and believe you will never be, we have prepared this article in which we are going to evaluate the top 6 tools that are the best alternatives and competitors to Userlane.

Top Alternatives to Userlane

  • UserGuiding
  • WalkMe
  • Appcues
  • Pendo
  • Intro.js
  • Crumble

For each of these tools, we are going to examine the product details, functions, pricing, Capterra reviews.

Stick with us while we first evaluate Userlane itself before moving on to the alternatives.

What does Userlane do?

Along with its User Onboarding and Product Adoption features, Userlane also offers automated Employee Training.

You can use Userlane to onboard users, customers, vendors, and employees to your products. Its implementation is not difficult at all, and its price is optimal for recently established businesses with low-budgets.

Especially if you are looking for an Employee Training tool, you can cut costs and speed up the training processes with automation using Userlane.

If you require a detailed tool for just user onboarding, however, you might need a few alternatives to Userlane.

userlane alternatives and competitors

Userlane Pricing

Userlane offers custom prices for each of their customers as they believe“that custom pricing is the best way to effectively serve such a diverse customer base“. You can contact Userlane to learn the cost of your customized plan.

Userlane Reviews

Pros:

Effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI. Helped us a lot in dealing with customer retention and user activation.

Cons:

There is no pricing model for starters with only a few end-users and no downloadable analytics reports.

UserGuiding

The first Userlane alternative that comes to mind is UserGuiding. UserGuiding is a digital adoption platform tailored to onboard new customers and increase the engagement of the existing users. With features such as feedback tools, NPS surveys, checklists, and feature highlights UserGuiding can be the Userlane alternative you are searching for.

Along with multiple features to enhance the onboarding process, UserGuiding provides you with a detailed analytics tool in which you can track the performance of your creations.

userguiding best useronboarding tool

UserGuiding vs Userlane

UserGuiding has:

  • Product Tours
  • Feature Highlights
  • Checklists
  • Tooltips
  • In-depth Analytics
  • No-code, easy-to-use
  • Segmentation, targeting
  • Self-help Centers
  • Affordable Pricing

Userlane has:

  • Product Tours
  • Feature Highlights
  • Checklists
  • Tooltips
  • Limited Analytics
  • No-code, difficult to adapt
  • Segmentation

UserGuiding Pricing

UserGuiding’s most essential plan, the Basic package costs $99/month while it’s advanced and bigger Professional plan is $399/month.

UserGuiding Reviews

Pros: 

UserGuiding has great UX – very simple to use. In a few hours after signing up, you can start getting positive results! Also, the team is supportive. They do their best to support us on our busy days, even on weekends.

Cons:

 There were a couple of slightly awkward functionality moments we found once we started working with large sets of experiences, but we quickly found our way through. Not a major issue at all.

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WalkMe

WalkMe is a credible company used by massive enterprises such as Microsoft and Paypal.

These enterprises trust WalkMe in their onboarding, employee training, and self-help solutions. It is a highly comprehensive tool for high revenue startups to perfect their onboarding flows.

However, for small companies, WalkMe is not recommended as it might need a dedicated employee that is constantly creating and optimizing guides.

userlane vs walkme

WalkMe Pricing

WalkMe doesn’t provide us with a fixed price, what they do is customize the plan and the price of each customer according to their platform. These customized prices are often a bit more than what their competitors offer.

WalkMe Reviews

Pros:

Great product that integrates with a webpage to provide seamless training, pretty simple to use. A great concept that uses the actual love system.

Cons:

If there is no one to dedicate their time to building out processes then it will take forever to get done.

Appcues

Appcues, the first no-code onboarding tool ever, provide companies with user onboarding solutions to the day.

With various onboarding elements that you can use to offer personalized experiences, Appcues is a decent alternative to Userlane.

Although the tool is code-free, it requires a bit of technical background to fully utilize. You should be fine as long as you have a developer that oversees the processes in the tool.

userlane vs appcues

Appcues Pricing

For businesses under 2000 monthly active users, Appcues start from $249/month for the Essentials package and charges $879 for its Growth plan. The price increases for businesses with more than 2000 monthly active users.

Appcues Reviews

Pros: 

Ease of set up, analytics, educational content, ability to quickly iterate and experiment

Cons: 

It would be great if there was a way to preview how the flows appear in different browsers. I once went to visit a user and the flow looked stretched in .

Pendo

Pendo includes various tools and has many uses; such as user onboarding, user surveying, product roadmapping, and feature adoption.

It is an all-in-one solution for product teams that you can gain valuable insights on your users with. However, many Pendo users complain that it is not as simple as other tools on the market, and it might require a few days to figure out the whole platform.

pendo vs userlane

Pendo Pricing

The exact pricing to the product is unknown since Pendo offers custom plans for their users based on their business’ size.

Pendo Reviews

Pros:

Pendo does a great job telling us where are users are going and what features they are using. It also tells us device and browser usage and gives us a lot of segmentation capabilities.

Cons:

It’s also frustrating how many features are hidden behind upgrading the account. I haven’t seen the value enough yet to warrant spending any additional money.

Intro.js

Intro.js is a great alternative to Userlane, if you have a spare developer available; since it is an open-source library for user onboarding.

Its product tours and feature highlights currently help many iconic companies such as Amazon and Nestle, but the onboarding elements it includes are limited to those two. Also, the customization options are very few so it might not always look right in your product.

userlane vs intro.js

Intro.js Pricing

Intro.js is a completely free to use unless it is for a commercial product, which then requires a license. Licence pricing is as follows:

  • Starter pack without any official support for $9.99,
  • Business pack with a month of official support and code review for $29.99,
  • Premium package with a year of official support, code review, and unlimited projects for $99.99.

Intro.js Reviews

Pros: 

I really like the Intro.js plugin because documentation is straightforward and easy to understand. This can work in almost any webpage using jQuery as an included library.

Cons: 

The library is definitely open source and free software, but at the same time if I want to use it for commercial use it seems I need to pay a license fee. Why is this required if the code is open source?

Crumble

Crumble is free, open-source, and helps you onboard your users, well, sort of.

For a free and open-source tool, Crumble has just enough value to offer. Basic features that are done mostly by you.

With Crumble, you can create product tours from little interesting bubbles. Although technical knowledge is required, if you don’t have the budget, you can always use Crumble.

userlane vs crumble

Crumble is currently downloadable on the public repository on GitHub.

Top Userlane Alternatives – Comparison Chart

Userlane alternatives and competitors comparison chart

Frequently Asked Questions


Who should use Userlane?

Product managers and customer success managers should use Userlane to improve their user onboarding.


How much does Userlane cost?

Userlane doesn’t have a fixed price at the moment, they provide each customer with a custom package that costs according to their company size.


What are the top alternatives to Userlane?

The top 6 Userlane alternatives are UserGuiding, Walkme, Appcues, Pendo, Intro.js and Crumble.

Selman Gokce

Selman Gokce is the Senior Inbound Marketer of UserGuiding. He is highly invested in user onboarding and digital adoption, especially for SaaS, and he writes on these topics for the UserGuiding blog. When he's not writing, you can find him either listening to LOTR soundtracks while cooking or getting angry because he lost in a video game.

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