Top Userlane Alternatives and Competitors for Better Interactive Guides (Free and Paid)

Userlane is a user onboarding software used by many companies, some of which are content with the product and the value it offers.

Some, not so much.

If you are one of those businesses that are not content and believe you will never be, I have prepared this article for you.

Today, I am going to evaluate the top 6 digital platforms and tools that are the best alternatives and competitors to Userlane.

But before that, I will introduce the tool itself.

So if you are familiar with the tool and would like to skip directly to the alternatives,just click here.

Also, I have added a comparison table to help you get a better idea at a glance.

Be my guest and click here to skip to the comparison table 👈

TL;DR

👉 Userlane is a simple user engagement tool that provides interactive guides and checklists to users.

👉 Although it is very easy to use, the fact that Userlane doesn’t have a full set of onboarding features and their lack of transparency in pricing makes Userlane a mediocre option.

👉 UserGuiding is the better alternative since it provides a whole set of advanced features, including interactive guides, product tours, checklists, resource centers, tooltips and hotspots, in-app surveys and NPS, advanced analytics, and multi-language support.

👉 UserGuiding is also transparent about its pricing and costs only $89/month.

UserGuiding also offers free migration services for your in-app content created using other software to minimize your switching costs.

Schedule a demo with one of our experts or start your free trial now:

Don’t Pay a Fortune for Other Tools!

UserGuiding starts from only $89/month.
Create tours, tooltips, and surveys without coding

👉 Other alternatives include WalkMe, Appcues, Pendo, Intro.js, and Crumble.

Why you need a Userlane Alternative

1- Not Enough Features 🧩

Userlane has a simple UI and good customer service, along with cute interactive step-by-step walkthroughs, but this doesn’t compensate for the fact that it doesn’t provide advanced features like resource centers, a knowledge base, or advanced interactive training.

Though no one expects Userlane to operate on mobile applications or use AI, if you compare the product to similarly priced alternatives, such as UserGuiding, you see that the value you get doesn’t justify Userlane’s pricing.

2- Insufficient User Segmentation and Analytics 📉

If you need Userlane for employee training, you probably won’t need detailed analytics.

But if you are aiming to improve the end-user experience while being able to track real-time active users, Userlane will disappoint you.

This lack of segmentation and user profiles will also hinder fully personalized product experiences and thus cause a misreading of customer sentiment and customer expectations

And that can only undermine customer satisfaction, and in the long term, even cut the customer journey short.

Top Alternatives and Competitors to Userlane

1. UserGuiding
2. WalkMe
3. Appcues
4. Pendo
5. Stonly
6. Whatfix
7. Gainsight PX
8. Intercom
9. Intro.js
10. Crumble

I’ll go over each tool, compare it to Userlane, and talk about which cases they should be preferred.

So, without further ado, let’s start with our first product:

1- Userlane vs UserGuiding – No-code Interactive User Onboarding

UserGuiding is a no-code digital adoption solution that helps you provide better in-app experiences.

👉 Compared to its alternatives, UserGuiding is much simpler to use since it is a no-code platform. It doesn’t require a single line of code to work.

It works with a Chrome browser extension that lets you create various user onboarding elements directly on your website.

Compared to other tools, UserGuiding’s user onboarding features are much more extensive and significantly more affordable, while its analytics functions are limited.

But, this lack of product analytics can easily be covered with product analytics software (that’s more capable than Pendo) such as Mixpanel or Amplitude, which are easily integrated with UserGuiding.

UserGuiding offers a wide range of features, including:

1. Interactive Product Tours,
2. Tooltips and Hotspots,
3. User Onboarding Checklists,
4. Resource Centers,
5. NPS Surveys,
6. Easy Localization,
7. Advanced Analytics with User Activity Feed,
8. Custom user segments,
9. Material Tagging and Easy Targeting,
10. No-code customization,
11. Advanced integrations.

There are three main upsides of using UserGuiding for user onboarding instead of Pendo:

Interactive in-app guidance

UserGuiding is the easiest tool to use among digital adoption platforms that offer a full scope of onboarding features, with a 93% satisfaction rate regarding the ease of use on G2.

UserGuiding’s guides are not only easy to install, but also quick to create. It is possible to push your guides live in under 15 minutes, and see instant results on how much the customer journey has improved.

With tooltips, modals, hotspots, announcement banners, checklists, and resource centers; UserGuiding offers powerful features for all pricing tiers – meaning that you don’t have go out of budget to have a good quality customer retention strategy.

By using UserGuiding’s browser extension, you can start building and customizing your interactive guides directly on your web app.

Surveys and NPS

In July 2023, UserGuiding launched their new feature, “Surveys”, which now allows users to create multiple different types of questions and combine them within a single survey (or launch different surveys for different segments).

With this feature, you can get the most specific user feedback that you need, exactly when you need it. UserGuiding also offers NPS surveys for companies to measure their promoter score, and combines all survey results in the dashboard.

Also, thanks to their user details & activity log feature, you can dig deep into how each user journey comes together, and find what is it that makes the customers’ digital experience special for them.

Resource Centers

UserGuiding’s easy-to-create intuitive resource centers have increased their users’ activation rates over 25%.

Resource centers allow you to create a self-paced learning environment right within your app without covering too much space.

You can trigger guides or surveys within UserGuiding’s resource center, insert external links, direct people to help center articles, or provide quick tips based on their usage – all from a single source

Analytics and Customization

UserGuiding brings analytics to a new level.

UserGuiding’s Analytics dashboard gives you actionable insight on the performance of your onboarding content. UserGuiding allows you to track view and completion data for each guide, tooltip, hotspot, checklist, and resource center – while also giving you information about daily active users, and satisfaction scores.

You can mix and match different survey responses and data on the analytics dashboard, and dig deep into each user’s activity using the user details page and activity log.

What is UserGuiding good for?

✅ The #1 strength of UserGuiding is the value it provides for the price it costs. UserGuiding offers a full set of no-code engagement and adoption elements for as little as $89/month.

✅ Unlike many other competitors, UserGuiding’s interface is very user-friendly so that even first-time users can set up and publish their own product engagement sequences.

✅ UserGuiding is also very customizable. You can play with your engagement elements’ shape, color, positioning, and much more.

✅ UserGuiding provides fast and solution-oriented customer support. This means that customers can get help quickly – no matter which time zone you are in – and solve their problems without friction.

✅ In terms of User Onboarding, UserGuiding provides a full stack of features so that you won’t have to adopt multiple tools for different features.

What is UserGuiding bad for?

❌ Since UserGuiding’s main focus is onboarding, the analytics features it provides might not be enough for some companies. However, the tool provides various integration options with most analytics tools.

❌ Although you can use UserGuiding on mobile web browsers, it doesn’t work on mobile apps. If you need a solution to work on web and mobile, UserGuiding isn’t the one for you.

UserGuiding Pricing

• 14-day free trial (no credit card required)
• Basic Plan: $89/month when billed annually for up to 2500 MAU. UserGuiding doesn’t limit the number of features available to the customers, and you can benefit from all features – with limitations on active campaigns. For instance, you can create as many surveys as you like, but set only one active at a time with the Basic plan.
• Professional Plan: $389/month when billed annually for up to 20.000 MAU with unlimited user guides. You get unlimited product engagement features, and you can have. 3 live surveys at a time with the professional plan. This plan also provides you with a dedicated customer success manager.
  .
• Custom Quotation, Available for Larger Companies, removes all limitations and provides you the smoothest UserGuiding experience.

 UserGuiding also provides add-ons, so if there is a specific feature that you need while you are on the basic plan, you can have it as an add-on without having to upgrade your package.

UserGuiding Reviews

UserGuiding vs Userlane

Starting Price	unknown	$89/month
G2 Rating	4.7⭐	4.7⭐
Interactive Walkthroughs	✅	✅
Onboarding Checklists	✅	✅
NPS and In-App Surveys	✅	✅
In-App Resource Center	✅	✅
User Segmentation	✅	✅
User Tracking	❌	✅
Knowledge Base Integration	❌	✅

Simple, Affordable, and Powerful User Onboarding & Survey Software.

2- Userlane vs WalkMe – A Digital Adoption Platform For Enterprise Companies

WalkMe seems to be a product experience platform enterprise businesses can’t live without.

And they might be right.

Compared to Pendo, WalkMe is an enterprise-focused and expensive digital adoption platform for user analytics and product experience.

Although both products have very similar key features, the way these features (such as product tours, analytics, and event tracking) are set up in each product differs a ton.

Here are WalkMe’s two strongest features:

Analytics and Insights

WalkMe excells in enterprise level DAP oriented data management.

If you’re more interested in using a DAP for instilling the adoption of digital products through organizations and teams, WalkMe should be your go-to. The setup takes more time, and it’s not as easily operated as Pendo, but it gets the job done for those who need to get other people to get the job done.

WalkMe Training

If you need a tool for customer onboarding, WalkMe isn’t the one for you. If you need a solution for employee onboarding, tracking, and management, then WalkMe can offer you quite a variety fo features that will maximize the employee’s productivity and get them quickly up to speed.

What is WalkMe good for?

✅ WalkMe is one of the pioneers in digital adoption and user onboarding

✅ WalkMe users get to enjoy an extensive set of high-value features and different onboarding UX patterns like tooltips, checklists, and progress tracking options with progress bars

✅ Although technical knowledge might be required, WalkMe offers a lot of customization options

✅ WalkMe is perfectly scalable for enterprises, especially if the use case is employee onboarding rather than customer education

What is WalkMe bad for?

❌ Among the WalkMe features, even core features might be too sophisticated for inexperienced users

❌ WalkMe’s feature amount/feature usage ratio is often low if there is no dedicated user or employee onboarding team

❌ WalkMe requires a technical skillset and occasionally coding knowledge; this makes setting up and using WalkMe harder than average

❌ Not so accessible pricing, WalkMe is not the best option for small or medium-sized businesses or enterprises with an immature budget structure

❌ WalkMe is enterprise software designed for enterprises, so feature updates following customer feedback might not be possible; likewise, customer service might be less accessible

WalkMe Pricing

WalkMe doesn’t have public pricing, but most of its users agree on pricing plans that vastly change in the 5-figure range. The average pricing for the small teams seems to be around $10,000/year, but since WalkMe is an enterprise solution that specializes as a DAP for large organizations, you might have to multiply the alleged numbers.

WalkMe Reviews

3- Userlane vs. Appcues – Better User Engagement For Tech-Savvy People

Appcues, as one of the first user onboarding tools on the market, offers much more comprehensive user onboarding features compared to most onboarding tools.

The tool is beautifully designed for non-technical people to create and track in-app elements they use for their onboarding flows. With various features and in-depth customization complemented with ready-to-use templates, the tool has everything you need to create power users.

Appcues provides:

1. Interactive Product Tours,
2. Tooltips and Hotspots,
3. User Onboarding Checklists,
4. Resource Centers,
5. NPS Surveys,
6. Easy Localization,
7. Advanced Analytics with User Activity Feed,
8. Custom user segments,
9. Advanced integrations.

Although the pricing of Appcues matches the price of Pendo’s “only product tours” plans, if you have to choose between the two for user onboarding features, Appcues wins by a landslide.

Here are the main features and reasons why:

Interactive Onboarding

Although Appcues is not the easiest tool to set-up, or the most affordable one, it is definitely a strong tool in terms of technical capabilities. Depending on your pricing package, Appcues gives you the liberty of coding and editing your guides to your ideal.

Once you get used to the UI and functionalities of Appcues, the tool becomes relatively easier to use, and maintaining your guides won’t be an issue. Of course, this is only applicable if you get past the steep learning curve with your technical capabilities or with the help of someone knowledgeable.

Experiments and A/B testing

You can choose to experiments with new flows or UI elements using Appcues’s new feature, experiments.

Using Appcues, you can create multiple different kinds of UI elements and show them to some. of your end-users while others don’t see it and compare the results. This way you can see which of you ideas reach the users more easily, and act accordingly.

Analytics & Data

Appcues’s analytics isn’t much different from it’s close competitors, such as UserGuiding or Pendo. You can see al the data of your guides, surveys, checklists, and so on. What makes Appcues’s analytics strong are the “journeys” and “experiments” features, which allow you to play with custom parameters and dive deep into details.

What is Appcues good for?

✅ Appcues can help you create beautiful and interactive product walkthroughs to provide your customers with an engaging onboarding experience, and get them to like your product easily.

✅ Appcues provides exquisite customer support. They are great at coming up with quick and highly personalized solutions to all your problems whenever you have one.

✅ Founded in 2014, Appcues is among the firstcomers of no-code digital adoption; it has a strong background and customer portfolio.

What is Appcues bad for?

❌ Appcues isn’t the best when it comes to analytics features. If you would like to get the best out of your customers, you will have to use integrations.

❌ No matter how friendly the UI is, Appcues has a steep learning curve that you must get past – which is only possible if you have enough technical knowledge.

❌ Appcues is also not affordable. Their starting price is not only above the market average, but they also don’t grant access to all features in the essentials package.

Appcues Pricing

• 14-day free trial (no credit card required)
• Essentials Plan: $249/month when billed annually for up to 2500 MAU. This plan has lots of limitations, such as not being able to get localization features or any kind of account security possibilities. And if you are looking for custom CSS customization, you will have to make a huge price jump and pay for the Growth plan.
• Growth Plan: $879/month when billed annually for up to 2500 MAU. This plan removes most of the barriers, while some limitations persist. You still don’t get a dedicated customer success manager or security options, and you still don’t get localization support. Also, you cannot sign-up for the Growth plan without signing an annual contract, which can be a big burden for a lot. of companies.
• Custom Quotation Available for Enterprises

Appcues Reviews

4- Userlane vs Pendo – Better User Analytics

Pendo is a robust product analytics, and user engagement platform businesses use to build better products.

Founded by the software entrepreneur Todd Olson, Pendo is based in North Carolina, US.

It is a very popular solution with thousands of customers, including big names such as Verizon, Zendesk, and Salesforce.

The platform has two core functions that users can benefit from: behavior analytics and user onboarding.

Behavior Analytics

Pendo’s product analytics features can help businesses track user behavior, and product insights across the web and mobile devices.

Once integrated, you can see every user activity, which allows you to create different reports that can later be combined in custom dashboards that fuel your business decisions and help you find actionable insights.

Data-focused product managers use Pendo to understand what users are doing inside their product, what functions/features are being more utilized, how product changes affect business metrics, and more.

User/Employee Onboarding and Guidance

Additionally, Pendo has a “Guides” feature, using which you can create different in-app elements to pop up on the user interface to boost user experience and guide and engage with your users.

You can create interactive product tours, tooltips, announcement modals, and resource centers using Pendo; to set up a customer journey that sets users up for success.

Once combined with the analytics part of Pendo, in-app guides, and other elements can help your teams onboard users and employees with higher engagement.

Additionally, Pendo provides its users with a variety of in-app feedback collection elements that are extremely valuable when used correctly.

What is Pendo good for?

✅ The best feature Pendo provides is its in-depth analytics; meanwhile, its user segmentation truly makes a significant change in the way users consume onboarding material.

✅ Pendo puts together different solutions like user experience, user onboarding, and highly sophisticated data collection and analytics under one tool to guarantee customer success and easier customer engagement tracking for digital product teams.

✅ Founded in 2013, Pendo is among the first comers of digital adoption; it has a strong background and customer portfolio.

✅ Though Pendo is quite expensive, it offers a free trial and a freemium, something other platforms of its caliber rarely do.

What is Pendo bad for?

❌ Though Pendo represents itself as a digital adoption solution, its onboarding UX elements are pretty limited to the very basics, leaving out checklists, hotspots, and more.

❌ Being a highly sophisticated tool with a complex UI, it might be hard to set up and use if not used by an experienced user.

❌ Likewise, Pendo’s features tend to be complex and use case-specific, so it might be hard to leverage all features and possibilities without a fully established game plan dedicated to Pendo.

❌ Though Pendo does not publicly share its pricing, it is very well known that Pendo is more expensive than the market average.

❌ Yet another enterprise-level tool, Pendo’s customer service might not be as responsive as smaller products’ customer service teams.

Pendo Pricing

Pendo has a free plan called “Pendo Free“. Pendo free allows up to 1,000 monthly active users for one web and one mobile app. Although Pendo claims it can be used to test the waters and see the software’s value, I’ll have to say you can only see if the platform works with your product or not with only a thousand users.

Also, Pendo recently released a fixed-pricing plan called the “starter plan,” which costs $7000/year but includes only a very limited set of features and no customer support.

For bigger plans, Pendo doesn’t have set pricing.

Instead, you can get a custom plan for your business by contacting their sales team.

However, there are various Pendo users that revealed the details of Pendo’s pricing. One user claimed that they are a medium-sized business that pays $12,000/year for the standard package of Pendo, while another user upped this number to $20,000. Additionally, there is a Pendo customer that claims to pay $2000/year just for the “Guides” feature of the product; so, you get the picture.

Pendo’s pricing is feature and usage-based, and it possibly scales with how many users you have, like other analytics tools.

Pendo Reviews

5- Userlane vs Stonly – Knowledge Center Tool With In-App Guidance

Stonly is a self-serve support and user education platform that offers engaging and (not so) interactive guides for software products.

The customer service software especially started generating more attention after the series A investment of $22M it received in January 2022.

Stonly offers a fairly basic solution to educate users and take some weight off the shoulders of the customer support team on a small budget, but it might not be giving you the best bang for your buck.

Stonly helps you create help centers and knowledge bases that are much more engaging compared to the traditional ones that are just chunks of writing piled up on a website.

Onboarding Flows

Stonly onboarding offers step-by-step instructional guides that you can add images inside to illustrate your topic better, and the content of these step guides can be optimized based on end-user segments and preferences.

These step interactive guides can also be triggered through tooltips and hotspots for a more hands-on experience.

Of course, you can use these guides to create product tours, that show your users how different UI elements and core functions of your product work.

Stonly Knowledge Bases and Resource centers

Along with onboarding flows and knowledge bases, Stonly also allows you to create basic launchers with resource centers in them. From those launchers, you can trigger guides, access knowledge base articles, or get support information.

Because Stonly doesn’t offer surveys or such, this is about everything that their launcher can do.

Also, Stonly doesn’t provide analytics capabilities. Therefore, you will have a difficult time understanding how your users behave and navigate within your product.

Although it doesn’t actually have the most interactive content, it can be a good choice for small to medium-sized businesses that would prefer free/affordable products.

But if you have quite a few users, then you should be ready for questionably high pricing plans, since Stonly only has a starter plan, and an expensive plan.

What is Stonly good for?

✅ Stonly is relatively more affordable and has a free plan, which is something that most of its competitors don’t have.

✅ Stonly makes it easy to create product walkthroughs. Once you pass the integration step, the ease of use increases quickly.

What is Stonly bad for?

❌ If you want to integrate Stonly into your UI elements, and, of course, implement Stonly’s knowledge base and help center into your platform, you’ll definitely need a bunch of developer hours to get it done.

❌ It looks like most of the interactivity, in Stonly’s case, is pressing the “Next” button on the guide steps after reading a bunch of text and looking at a screenshot.

❌ Your customization options are very limited with Stonly. After a while, a lot of the guides look very similar to each other, and since you’re limited to a single element, you can mix things up as you can in other user onboarding products like UserGuiding.

Stonly Pricing:

Stonly’s pricing model has 3 pricing tiers at the moment, and a 14-day free trial:

• Free plan forever without charge for up to 1000 MAU and 5 guides. On this plan, you don’t have access to multiple knowledge bases or guides, and you can’t localize your content.
• Business Plan: $199/month with 4000 monthly guide views, $399 with 15000 monthly guide views with unlimited active guides. On this plan, you get access to language localization, 3 knowledge bases, only 4 integration options, and SEO customization. You don’t get any additional support experience as this plan lists the support as “self-serve”.
• Custom Enterprise Plans: Additional Enterprise features with increased usage limits, but you need to contact Stonly’s sales team for a custom quote.

Stonly Reviews

6- Userlane vs Whatfix – Enterprise Level Features For a Medium Price

Whatfix, similar to WalkMe, can be the solution you’re looking for if you’re more interested in organization-wide digital adoption rather than product analytics.

Its analytics side lacks a ton compared to Pendo, but Whatfix can be a powerful solution for employee onboarding and training. It has a variety of options for creating on-screen guidance for end-users.

Whatfix’s analytics features are focused on tracking the on-screen content you create with it and the effects of this content on core product metrics.

With a more affordable pricing range, Whatfix can be a better DAP solution for small-medium-sized companies than Pendo, maybe even WalkMe.

While Whatfix offers a wide variety of features, they categorize it under 2 different aspects:

Digital Adoption

Whatfix focuses on enterprise-level customers, that’s why they specialize in providing highly detailed and personalized experiences. Whatfix allows you to create in-app elements such as checklists, onboarding flows, hotspots, and so on.

While Whatfix does offer a great range of features, I have to warn you that its elements are not the most pretty and pleasing to look at. So if you want your onboarding elements to look good on the screen, Whatfix probably shouldn’t be your first choice.

Product Analytics

Whatfix doesn’t disclose what kind of features you can use within their product analytics plan, but here are the details that are listed on their pricing page:

What is Whatfix good for?

✅ Whatfix can help you create beautiful and interactive product walkthroughs so that you can provide your customers an engaging onboarding experience, and get them to like your product easily.

✅ Whatfix provides exquisite customer support. They are great at coming up with quick and highly personalized solutions to all your problems whenever you have one.

What is Whatfix bad for?

❌ Whatfix isn’t the best when it comes to analytics features. If you would like to get the best out of your customers, you will have to use integrations.

❌ But Whatfix doesn’t provide enough integration options either. Only if you only use Amplitude, Google Analytics, Salesforce, and Slack, well, then you won’t be disappointed.

❌ No matter how friendly the UI is, Whatfix has a steep learning curve that you must get past – which is only possible if you have enough technical knowledge.

❌ Whatfix is also not affordable. Even though they don’t share their pricing plan or provide a free trial, users on the internet say that Whatfix charges them much more than other similar tools.

Whatfix Pricing

Whatfix also doesn’t have public pricing that you can go through, but according to its users, it’s not as bad as Pendo.

According to reviews, plans for enterprise businesses can go as high as $1000/month with access to all features, and it won’t get to five figures unless you’re a really large corporation with a ton of users/employees.

Whatfix Reviews

7- Userlane vs Gainsight PX – All-in-one Tool For Businesses

Gainsight PX is Gainsight’s Product Experience tool which combines advanced analytics tools and user engagement features and creates a really good product experience for all end-users.

Gainsight positions this tool as a “product experience tool that provides human insights for Product Managers”.hea

The tool has integrations to many platforms and also provides you with a way to collect and act on user feedback.

The main features of Gainsight PX are:

• Engagement element creation – such as product tours and surveys,
• Knowledge center articles and bots,
• Product Mapping,
• And in-depth analytics.

Let’s dig through each of those features one by one:

Engagements

Gainsight PX’s engagements feature is quite rich. So rich that it could be a product by itself.

In the “engagements,” you can create:

• Interactive product walkthroughs,
• Slider guides and messages,
• In-app update notifications and banners,
• And 5 different types of surveys.

It is honestly amazing how much depth this single feature has to it.

But I have to warn you, if you are familiar with other digital adoption platforms, it will take a whole new learning curve to get used to Gainsight PX. This is because the UI is quite unusual, and you might have to digest the whole UI for a few days just to get acquainted with it and get going.

Knowledge centers

Knowledge bases have almost completely taken over help centers since they are more user-friendly and easier to access.

Gainsight PX didn’t stay behind the trend, and introduced their own interpretation of knowledge bases, the “knowledge centers”.

Here, you can create your own articles, or integrate your existing knowledge base and start using it on the “knowledge center bots” – which are basically collapsable resource centers.

You can also include your engagements (your product tours) and custom web links within these bots.

And the newest addition to these bots – the recommendation feature – promises to help users with event-based custom resources right when they need it.

Product Mapping

If you use a robot cleaner at your home or office, I’m sure you will quickly see the value of this feature.

Here is how the product mapping feature works:

• First, you map and link all your features and modules,
• Then, you put in a desired route for the users,
• And lastly, Gainsight recommends a path for the end-users, and you have a better system to analyze.

Although it seems like an over-the-top feature, there are two obstacles that make this feature difficult to use:

1. It takes hard work and a lot of time to map out your product since it has to be done manually – or through linking pre-created features. If your product/website has more than 3-4 layers, creating a complete map could cost you weeks.
2. It is also difficult to maintain those maps. Since Gainsight doesn’t work based on AI or internal bots, you would have to update the map manually if any little change occurs on your product.

In-Depth Analytics

Gainsight values data and actionability almost more than anything else. And so does Gainsight PX.

The tool collects both account-based and product-based data, and converts this collection into a sea of actionable information.

Without you having to interpret all the numbers that Gainsight PX provides, it shows you what each data means and how close you are to your KPIs.

Gainsight PX’s customer segments feature makes it even easier for everyone using the tool to see what’s relevant to them.

However, that’s pretty much all you can do with the product. The tool has lots of features, but each of those features is very limited, and there are more affordable products that do more than Gainsight PX does.

What is Gainsight good for?

✅ Gainsight is a complete tool for businesses since it brings together data and action.

✅ Gainsight also provides an endless amount of integrations. Even if you don’t find some features good enough, you can always get backup from your other tools, directly into Gainsight.

✅ Gainsight is great with analytics. All three Gainsight tools provide more than enough real-time data about user behavior and product usage, letting you take action quickly and strongly.

✅ Gainsight’s product mapping feature is like a breakthrough for no-code automation.

What is Gainsight bad for?

❌ Gainsight has all the features, but most of those features are only surface-level and not worth the price.

❌ Gainsight requires different accounts for different tools, which means the price will only go higher as you choose to benefit from all tools.

❌ Gainsight is expensive for what it provides. There are better alternatives to all Gainsight products – and fun fact – the sum of those tools is usually more affordable than one single Gainsight tool.

❌ Most users complain that Gainsight has a very steep learning curve. The tool doesn’t have the most intuitive UI, and most features are hidden within other features – making them very hard to find.

Gainsight PX Pricing

Gainsight offers a free trial for their Product Experience (PX) tool. As for the paid plans, users across the internet claim that the pricing of Gainsight PX starts from $500/user/month, which is way above the average digital adoption platform cost.

• Free Trial available (for PX only)
• Product Experience Pack: Custom quote for each company (starting from $500/user/month.)

Gainsight PX Reviews

8- Userlane vs Intercom Product Tours – CS tool With Product Tours

Intercom is known as one of the most popular customer messaging platforms, although the tool has many other features that are also helpful.

In April 2019, they launched their “Product Tours” feature that allows you to create step-by-step interactive onboarding guides. Intercom’s Product Tours helps you manage adoption and onboard new visitors by building product walkthroughs and tours within your product.

Using the add-on, you can:

• Create step-by-step product walkthroughs,
• Tooltips and hotspots,
• Announcement banners,
• And create basic user segments.

However, I need to point out that Intercom Product Tours isn’t the most powerful and most developed tool on the market. It has limits in terms of functionality when it comes to product adoption and user onboarding.

Even though it is not Intercom’s main focus, there is a lack of UI elements in product tours. They do not give you many onboarding features, which means that you can’t use checklists, modals, or any other key UI elements for user onboarding.

Also, some features such as end-user surveying or advanced analytics are priced separately, causing the price of Intercom to become unreasonable.

But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.

Briefly, Intercom Product Tours is very simple and easy to use, but it lacks efficiency and is particularly pricey to early-stage startups.

Creating a product tour on Intercom is an easy process. It’s simple, and Intercom provides all the help that you might need – in case this is your first time creating a product tour.

Also, if you are already familiar with creating product tours with another tool, it is going to be easy to adapt to Intercom since the process is quite similar.

Let’s go over the steps of how to create a product tour on Intercom:

1- Get to the product tours page

To open product tours page, click on “Outbound” on the left-side slider within Intercom. Then, click on “Product Tours” from the menu that opens.

2- Click on the “New product tour” button

This will be a blue button on the top-right of your screen.

When you click on it, you will get 2 options to choose from:

1. Start from scratch,
2. Or choose a template.

If you choose to go with a template, the next screen asks me to select a template (although there is only 1 choice.)

I decided to create one from scratch since that is what the walkthrough asked me to do.

3- Install Intercom to your website and start editing

It is not possible to edit intercom product tours without code installation. If you just want to try the product without all the hassle, I’m sorry to say that you won’t get the chance.

If you have the code installed, a new window displays your website and the product tours editor.

You can edit and place the elements in the editor, and preview your product tour before publishing it.

To your walkthrough modals and tooltips, you can add:

• ✅ Texts,
• ✅ Images,
• ✅ Gifs,
• ✅ Videos with/without audio,
• ✅ Buttons,
• ✅ And directions about how to proceed to the next step.

And that’s it.

As simple as it is, it is also limited to this.

Intercom product tours definitely delivers what it promises, but it only promises walkthrough steps. Nothing else.

Intercom Product Tours Pricing

According to user comments on Reddit and HelpCrunch, Intercom’s pricing can range between $74/month (only for newly established companies with under 5 employees) and $999/month. Also, some features are billed separately, and cost an additional monthly fee.

For instance, if you have 5-9 employees, the starting price jumps up to $89/month.

If you want to use Intercom with Product Tours add-on:

• 14-day Free Trial requires credit card information.
• Start Plan: $74/month for Intercom subscription (2 seats) plus $199/month for Product Tours add-on = $273/month Total
• Support Package: Custom quote on request

Intercom Reviews

9- Userlane vs Intro.js – Customer Onboarding with Affordable Pricing Options

Intro.js is an open-source library for user onboarding that is used by big brands such as Nestle, Amazon, SAP, and more.

You can create product tours and feature introductions using the library.

The good thing about using an open source is that it is affordable, even free, if it is not for commercial use.

The bad thing is… actually, there are two bad things:

1. The product requires a developer to function at all times, making it not such a viable option for businesses that need to keep updating their products.
2. The onboarding elements are very limited, so any user onboarding designed with Intro.js will not be likely to satisfy every need of a user.

Intro.js Pricing

Intro.js Reviews

10- Userlane vs Crumble – Software Adoption Source For Free

Crumble is an open-source digital adoption platform that helps you onboard your users, well, sort of.

For a free and open-source tool, Crumble has just enough value to offer. Basic features that are done mostly by you.

With Crumble, you can create product tours from little interesting bubbles. Although technical knowledge is required, if you don’t have the budget, you can always use Crumble.

Crumble Pricing

Crumble is an open source that is 100% free!

Userlane Alternatives and Competitors Comparison Table

Frequently Asked Questions

Who should use Userlane?

Product managers and customer success managers should use Userlane to improve their user onboarding.

How much does Userlane cost?

Userlane doesn’t have a fixed price at the moment. They provide each customer with a custom package that costs according to their company size.

What are the top alternatives to Userlane?

The top 6 Userlane alternatives are UserGuiding, Walkme, Appcues, Pendo, Intro.js, and Crumble.