A tool called ”Experrto” might sound like it’s a professional, right?
Not this one, though.
Although it is a capable tool, I didn’t really feel the ‘’expertise’’ while I was trying Experrto out, and I wanted to share my experiences with you.
So in this article, I will:
- Quickly introduce Experrto,
- Show you a few real user reviews,
- Discuss why you might need an alternative to it,
- Talk about the best five alternatives to Experrto,
If you already know about Experrto, you can skip directly to the alternatives.
What is Experrto?
Experrto is a Russia-based digital adaptation platform software that is not developing fast enough to be a good fit in 2023.
Experrto doesn’t promise much but charges a lot.
Here are the features of this so-called user onboarding tool:
- Interactive product walkthroughs
- Hotspots, modals and tooltips
- Basic analytics
And that’s it.
The tool doesn’t even have:
❌ Customization options
❌ Checklists
❌ Resource centers – or any form of information libraries
❌ In-app surveying systems
In short: Experrto is the exact opposite of an expert.
A pricey one:
Experrto Pricing
- Free Plan: free for up to 500 MAU
- Standart Plan: 14500₽ ($184)/month for up to 5000 MAU
- Expert Plan: custom quotation for unlimited MAU
Experrto Reviews
😵 There are no online reviews about Experrto.
Why you need a Experrto Alternative
1- It’s Expensive
The tool does not only cost above-average, but it also does not provide a value that is even close to its competitors. There are other tools that do provide Russian support, and cost much less.
2- Features Not Accessible
To be able to use all features of Experrto, you would have to upgrade your plan. This will both take away your money, and keep you from experiencing anything better.
3- No Language Support
Experrto, surprisingly, doesn’t even support English. This wholly Russian tool is not going to help your non-Russian end-users.
Top Experrto Alternatives
Here are the top five alternatives to Experrto:
- UserGuiding
- Intercom
- Appcues
- Whatfix
- Intro.js
I’ll go over each tool, compare it to Experrto, and talk about in which cases they should be preferred. So, without further ado, let’s start with our first product:
1- UserGuiding – No-code Interactive User Onboarding
UserGuiding is a no-code digital adoption platform that helps you provide better in-app experiences.
On top of that, it features advanced user onboarding and walkthrough capabilities. Here’s how the tool works:
Basically, UserGuiding provides you with a way to trigger interactive guides (voice-over, video) at certain points during the experience (e.g., when users complete an action). These interactions are designed using the tool’s visual builder and then opened to access to customers.
UserGuiding also comes with a bunch of pre-made guides that you can insert into your web page (e.g., notification, contextual help, etc.).
At this point, you might ask: What’s the difference between UserGuiding and Experrto?
UserGuiding lets you build completely interactive guides (audio content, video integration) using an online builder without any need of coding or design knowledge.
Also, the tool provides in-depth customer and end-user data, and has many integrations with analytics tools, making it even easier to track the customer communication tool process.
UserGuiding Pricing
- 14-day free trial (no credit card required)
- Basic Plan: $69/month when billed annually for up to 2500 MAU
- Professional Plan: $299/month when billed annually for up to 20000 MAU with unlimited guides
- Custom Quotation Available for Larger Companies
UserGuiding Reviews
👍 Pros:
“I love that I can build an onboarding workflow with all various different engagement/training methods like steps, confirmations, checklists and so much more. ”
👎 Cons:
“Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.”
UserGuiding also offers free migration services for your in-app content created using other software to minimize your switching costs.
Schedule a demo with one of our experts or start your free trial now:
Don’t Pay a Fortune for Other Tools!
UserGuiding starts from only $69/month.
Create tours, tooltips, and surveys without coding
2- Intercom Product Tours
Intercom is a user engagement and live-chat tool that also has an interactive website walkthrough add-on.
Intercom is a customer engagement platform that lets you communicate with customers, trigger targeted campaigns, and send automated messages across all channels. On top of that, the tool provides marketing teams with analytics to track the effectiveness of their campaigns.
Intercom’s onboarding feature is called Intercom product tours, which provides you with a way to introduce your product or service to users in real-time.
Intercom Pricing
If you want to use Intercom with Product Tours add-on:
- Start Plan: $74/month for Intercom subscription (2 seats) plus $199/month for Product Tours add-on = $273/month Total
- Support Package: Custom quote on request
Intercom Reviews
👍 Pros:
“I liked how easy Intercom was to install, without needing Engineering help beyond the time it took to insert the widget.”
👎 Cons:
“Limited analytics and their onboarding features are for basic use ases. If you want something more detailed this product will not be for you.”
3- Appcues
Appcues is one of the first to introduce 3rd party no-code SaaS onboarding tools.
Being in the game for almost 10 years, Appcues has a lot of customers and deep experience about what they are doing. However, being an older player in this industry usually results in higher prices, and failing to be fully no-code.
Appcues is a great tool if you want to have flexibility in your product tour. You can embed your own codes into the tool in order to make it appear different, or insert personalized buttons.
This means coding knowledge is essential to be able to fully customize the tool.
Another bad aspect of Appcues is that it’s 2.5 times more expensive than its competitors, such as UserGuiding, which provides the same functionality.
Appcues Pricing
Appcues has 3 pricing plans:
- The Essentials Package starts at $249/month when billed annually with 2500 MAU.
- The Growth Package starts at $879/month when billed annually, again at 2500 MAU.
- The Enterprise Package doesn’t have a set pricing, you need to get a custom quotation.
Appcues Reviews
👍 Pros:
“You can specify a message to appear to customers according to a wide variety of parameters, allowing you to tailor communication for almost any situation your user encounters while using your application.”
👎 Cons:
“It seems to be a very ‘American’ business in that there’s an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature – which I find bizarre.”
4- Whatfix
Whatfix is an advanced digital adoption tool, that requires advanced tech knowledge.
When compared, Whatfix is everything that Experrto isn’t.
For instance, Whatfix has a wide range of features to choose from and better customization options.
But as easy it is to set Experrto up, it’s almost impossible to integrate Whatfix into your website if you don’t have any coding knowledge.
Also, the benefits of Whatfix come along with a price. A high one:
Whatfix Pricing
Whatfix doesn’t provide a fixed price, they offer each customer a customized plan.
Whatfix Reviews
👍 Pros:
“I love that I can continuously grow the help library we have for our customers simply without needing the help of my developers”
👎 Cons:
“Need a bit of HTML/CSS experience to truly get the most out of the application.”
5- Intro.js
Intro.js is an interactive product tour builder that provides you with the tools to quickly and easily create onboarding experiences for your website.
Intro.js features a visual editor to add tours, guides, and messages across multiple devices (e.g., desktop, tablet). The tool also comes with a JavaScript library that you have to include in your HTML file.
This basically means that you have to have a developer that only develops and maintains the product tour upon request, which takes less time to create, thanks to Intro.js.
Intro.js Pricing
Intro.js is completely free for those who do not use it for commercial projects.
When the project is commercial, a lifetime license is required to be purchased:
- Starter Pack without any official support for $9.99,
- Business Pack with a month of official support and code review for $49.99,
- Premium Pack with a year of official support, code review, and unlimited projects for $299.99.
Intro.js Reviews
👍 Pros:
“I really like the Intro.js plugin because documentation is straightforward and easy to understand. This can work in almost any webpage using jQuery as an included library.”
👎 Cons:
“The library is definitely open source and free software, but at the same time if I want to use it for commercial use it seems I need to pay a license fee. Why is this required if the code is open source?”
Conclusion
I was genuinely surprised to see how old-fashion Experrto was as if technologies went to an earlier time where nationalism was at its peak.
How could a tool that has barely any English information on its website provide multilingual customer service?
I don’t even want to talk about their branding design…
Don’t waste your time on Experrto when there are better and actually applicable customer retention service providers.
UserGuiding also offers free migration services for your in-app content created using other software to minimize your switching costs.
Schedule a demo with one of our experts or start your free trial now:
Don’t Pay a Fortune for Other Tools!
UserGuiding starts from only $69/month.
Create tours, tooltips, and surveys without coding
