Pricing

Cheaper than what a bad user onboarding is costing you. And we have money-back guarantee!

SAVE UP TO 30%

SAVE $480

Basic Plan

$129/Mo

$89/Mo

BILLED MONTHLY

BILLED YEARLY

Onboard new users and engage customers throughout their lifecycles. Ideal for startups and SMBs like:

Up to 2,500 Monthly Active Users

  • Most affordable option for the value on the market
  • Access to NPS, integrations and user identification
  • Email and chat support
GET STARTED FOR FREE

RECOMMENDED

SAVE $1,320

Professional Plan

$499/Mo

$389/Mo

BILLED MONTHLY

BILLED YEARLY

Maximize activation, customer revenue, and retention. Ideal for rapidly growing companies like:

Up to 20,000 Monthly Active Users

  • Unlimited Guides, hotspots and checklists
  • No Userguiding branding
  • Full access to customer support
GET STARTED FOR FREE

SAVE $3,720

Corporate Plan

$999+/Mo

$689+/Mo

BILLED MONTHLY

BILLED YEARLY

Transform your product experience. Ideal for enterprises with multiple products like:

Custom Monthly Active Users

  • Fully customizable including CSS
  • Personalized coaching
  • SLA and DPA
BOOK A DEMO

Feature Comparison

Basic Plan

Professional Plan

Corporate Plan

Product Engagement
Guides20 ActiveUnlimitedUnlimited
Hotspots20 ActiveUnlimitedUnlimited
Onboarding Checklists2 ActiveUnlimitedUnlimited
Resource Centers1 ActiveUnlimitedUnlimited
Feedback Collection
NPS
Surveys1 Active3 Active10 Active
Reporting and Targeting
Engagement Analytics
User Identification & Tracking
Adoption Tracker (Coming Soon)
Audience Segmentation
Custom Attributes
User Details & Activity Feed
Custom Events
Daily & Weekly Performance Reports
Customization
Customizable Themes15Unlimited
Language Localization
Dynamic Material Personalization
Remove Userguiding Branding
Custom CSS
Material Scheduling
Appearance Frequency Customization
Integrations
Google Analytics
Webhooks
Segment
Mixpanel
Amplitude
Hubspot
Intercom
Slack
Woopra
Knowledge Base Integrations
Live Chat Software Integrations
Account Details
Monthly Active Users Quota2,50020,000Custom
Team Members15Unlimited
Team Member Role Management
Number of Domains25Unlimited
UserGuiding Now – Employee Onboarding Module
2 Factor Authentication
Single Sign On – SAML 2.0 SSO
Services
Troubleshooter Access
Help Center
UserGuiding University
E-mail Support
Live Chat Support
Dedicated Customer Success Manager
BOOK A DEMO
BOOK A DEMO
BOOK A DEMO

Feature Comparison

Product Engagement
GuidesBsc. 20 Active
Pro. Unlimited
Crp. Unlimited
HotspotsBsc. 20 Active
Pro. Unlimited
Crp. Unlimited
Onboarding ChecklistsBsc. 2 Active
Pro. Unlimited
Crp. Unlimited
Resource CentersBsc. 1 Active
Pro. Unlimited
Crp. Unlimited
Feedback Collection
NPSBsc.
Pro.
Crp.
SurveysBsc. 1 Active
Pro. 3 Active
Crp. 10 Active
Reporting And Targeting
Engagement AnalyticsBsc.
Pro.
Crp.
User Identification & TrackingBsc.
Pro.
Crp.
Adoption Tracker (Coming Soon)Bsc.
Pro.
Crp.
Audience SegmentationBsc.
Pro.
Crp.
Custom AttributesBsc.
Pro.
Crp.
Custom EventsBsc.
Pro.
Crp.
Daily & Weekly Performance ReportsBsc.
Pro.
Crp.
Customization
Customization ThemesBsc. 1
Pro. 5
Crp. Unlimited
Language LocalizationBsc.
Pro.
Crp.
Dynamic Material PersonalizationBsc.
Pro.
Crp.
Remove UserGuiding brandingBsc.
Pro.
Crp.
Custom CSSBsc.
Pro.
Crp.
Material SchedulingBsc.
Pro.
Crp.
Appearance Frequency CustomizationBsc.
Pro.
Crp.
Integrations
Google AnalyticsBsc.
Pro.
Crp.
WebhooksBsc.
Pro.
Crp.
SegmentBsc.
Pro.
Crp.
MixpanelBsc.
Pro.
Crp.
HubspotBsc.
Pro.
Crp.
IntercomBsc.
Pro.
Crp.
SlackBsc.
Pro.
Crp.
WoopraBsc.
Pro.
Crp.
Knowledge Base IntegrationsBsc.
Pro.
Crp.
Account Details
Monthly Active Users QuotaBsc. 2,500
Pro. 20,000
Crp. Custom
Team MembersBsc. 1
Pro. 5
Crp. Unlimited
Team Member Role ManagementBsc.
Pro.
Crp.
Number of DomainsBsc. 2
Pro. 5
Crp. Unlimited
UserGuiding Now – Employee Onboarding ModuleBsc.
Pro.
Crp.
2 Factor AuthenticationBsc.
Pro.
Crp.
Single Sign On – SAML 2.0 SSOBsc.
Pro.
Crp.
Services
Troubleshooter AccessBsc.
Pro.
Crp.
Help CenterBsc.
Pro.
Crp.
UserGuiding UniversityBsc.
Pro.
Crp.
E-mail SupportBsc.
Pro.
Crp.
Live Chat SupportBsc.
Pro.
Crp.
Dedicated Customer Success ManagerBsc.
Pro.
Crp.
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Frequently
Asked
Questions

Can I use UserGuiding for mobile apps or mobile websites?

UserGuiding doesn’t support native mobile apps at the moment, but your content can be displayed on all modern web browsers regardless of the device used. However, you will need to contact us for displaying your content on screens smaller than 800px, since we’re currently testing this feature.

Does UserGuiding support multi-language content?

Yes. UserGuiding has text support and easy language localization enabled for all languages and scripts available within modern browsers. You can create multilingual content such as guides, onboarding checklists, and a Net Promoter Survey and show them to their target audience. Check out our guide to learn more.

Does UserGuiding support account data hosting in the European Union?

Yes, hosting on an EU server is optional as an Add-On. If you don’t want your account hosted on a US server, you can request to switch your content to an EU server located in Frankfurt, Germany. Keep in mind that the switching process would cause data loss. Therefore, request it as soon as possible if it is necessary for you.

What are the available feature add-ons?

You can manage your Add-On Preferences within the UserGuiding Panel to purchase extra MAU, extra seats for team members, extra containers, extra surveys, features that aren’t included in your pricing plan, and white-label branding. Check out this article to learn more about add-on management.

Do you have a Free Trial?

Of course! We understand that everyone wants to test out the functionality and the quality of the tool before subscribing. You can test the features of UserGuiding for 14-days to better understand how we can help you!

What happens if I exceed MAU quota?

When you exceed your MAU quota, you can keep using the extension but your guides won’t work on the live website. No bad surprises regarding invoices of UserGuiding. If you want to increase your quota, please contact us.

How does UserGuiding comply with GDPR?

UserGuiding is fully compliant with the GDPR. You can read the details of our GDPR compliance, the kinds of data we collect, and the procedures for handling GDPR-related requests on our Privacy Policy.

What does Monthly Active Users Mean?

Monthly Active User (MAU) is the total number of unique user IDs that login to your platform in any given month. We don’t charge you for dormant (idle) users who may be in your database but don’t log any activity during a given month. Check out this article for more info.

Do I need to be a designer or a developer to use UserGuiding?

No, you don’t need to be a designer or developer to use UserGuiding. Our tool is easy to use and completely code-free.

On which browsers can my end users view product guides?

Your end users can view the guides in all browsers without any installation or preparation. As a product/web application owner, you can create your interactive guides using Google Chrome.

Does UserGuiding work with SPAs (Single Page Applications)?

UserGuiding is built with React and works well with the modern front end frameworks including React, Angular and Vue.

10,000+ businesses are onboarding their users every day with UserGuiding. We know you’ll love it too.

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HERE’S WHAT OUR CUSTOMERS SAY ABOUT US

“The handling of UserGuiding was so simple that we could create fast, flexible, and individual training and guides in no time.”

Thanh Pham
@mazars

“UserGuiding felt like a simple strategy that we could easily adopt for our solution.”

David Palmer
@getcanopy

“I would recommend the tool to SaaS platforms that are looking to improve their customer education.”

Chris Gale
@vieworks