nps surveys
Measure user satisfaction without hassle
Display NPS surveys and collect actionable feedback on your product to see how satisfied your users are.
Display NPS surveys and collect actionable feedback on your product to see how satisfied your users are.
Build customized NPS surveys that are displayed whenever you want them to. Then, view results real-time in your dashboard or get notifications on Slack as customers submit surveys.
See all NPS data real-time on the analytics page, or dig through each response and analyze user behavior with the user-specific activity feed. Create multiple segments quickly once and easily download your data.
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“With UserGuiding, we can conduct quick surveys right on the spot.”
Scott Clasen
@TimeSolv
“Very easy to install, even easier to use.”
Carlo Dalessandro
@Zakeke
FEATURED STORY
How TimeSolv increased survey completion by 10% with UserGuiding’s in-app survey elements.
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Bring all your educational content together for a one-stop experience, in your app.
Learn your users’ thoughts in seconds, create engagement surveys in just a few minutes. Collect the data you want, when you want.
Make sure users know what’s going on, where it’s going on. Use tooltips to educate and engage users.
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An NPS survey, or Net Promoter Score survey, is a survey where your users rate you through 0-10. The average outcome of this survey provides you with your NPS Score.
While other survey methods help you gather feedback, the NPS survey gives you a direct satisfaction rate. If you have more detractors than promoters (based on the outcome of your survey), then you can start improving the user experience.
There are various software for creating different types of surveys that can be displayed in your app. For example, UserGuiding can help you display NPS, thumbs up-down, open ended question, multiple selection, and many more survey types.
Yes, you can use UserGuiding’s Segmentation feature to create custom segments for users who submitted different scores to your NPS and other surveys, and target these users with personalized in-app content.