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Timesolv is a legal time tracking and billing solution for attorneys and professional service providers.
They wanted to move their communications with their users to the inside their product, through in-app messages, surveys, and announcements.
Here’s how they’ve done just that, with UserGuiding:
One of the biggest growth hacks for software products is inarguably correct in-app engagement.
Let me elaborate:
The correct in-app engagement starts with having a deep understanding of your user journey, highlighting their pain points and the points they’ve achieved value, and making sure you pop up with the relevant value at the right time.
This whole process requires a ton of trial and error; requires you to create and try different variations of the same in-app messages. And right there, a challenge occurs:
That’s right, for the average product team, it might take up to a month to develop just a single hotspot.
For TimeSolv, they didn’t need just a little hotspot, they needed numerous in-app messages that would help them with various use cases:
To create engaging in-app messages and surveys; they needed a solution that would enable them to create these elements without having to rely on the product team.
Another problem TimeSolv was having was the onboarding of different personas that used their product to different extents.
For a lawyer that uses their solution, it could be easy to find their way around their product, however, for other personas, it might not be the same way:
There are some complicated layers to our product and some terminology that might need some explanations.”
So, during their onboarding, they needed to explain some stuff along the way too; which is also, again, what in-app messages like hotspots and tooltips are great for.
As this need became more and more significant, they’ve found UserGuiding:
After getting started with UserGuiding, TimeSolv has created various in-app elements such as hotspots, tooltips, surveys, and product tours.
They moved their communication with their users from email announcements to the app, turning their platform into a complete one-stop experience.
Here are a few example from their new in-app elements:
▶ Here’s a walkthrough of the payment options of TimeSolv:
▶ Here’s one of their announcement modals:
▶ And here’s one of their quick in-app surveys:
TimeSolv has significantly improved its user engagement through the in-app elements they’ve created with UserGuiding.
With the product tours, hotspots, and tooltips, their product has become simpler for all user segments.
UserGuiding, as a no-code user onboarding platform, gives you the power to eliminate the need for developers in creating interactive content that boosts user engagement and conversions.
In a matter of minutes, UserGuiding lets you can create:
Don’t believe me?
Any sort of in-app message, even if it was just a little hotspot, takes around a month to get developed in-house, especially if you’re working in sprints.”