Userpilot and WalkMe. Both tools have amazing capabilities, and both of them offer in-app guides.
Also, they aren’t the most affordable solution on the market…
And they are almost equally good as well as equally bad.
So, which one of these tools is the best option for your company?
Which one can offer you exactly what you want, and which could be only a waste of time?
Today, I am sharing the results of my research about whether Appcues or WalkMe is a better product adoption platform so that you can provide the best customer experience.
In this article, I will:
- Introduce Userpilot and talk about the tool’s cons and pros,
- Introduce WalkMe and talk about the tool’s cons and pros,
- Compare those tools side-by-side for you to have a better overview.
And also, if you want to skip all those, you can benefit from this quick table:
TL;DR – Side-By-Side Comparison Table
|In-App Resource Center||✅||✅|
|Avg. Deployment Time||2-3 Month||1-2 Hours|
|Knowledge Base Integration||✅||✅|
|Learning Curve||😟 Steep||😄 Smoother|
What is Userpilot?
Userpilot is a SaaS product that helps you create in-product experiences for your customers.
With features such as interactive walkthroughs, tooltips, checklists, resource centers, and NPS; Userpilot gives you the necessary tools to improve user activation and increase feature adoption.
It also helps you track the performance of what you’ve created with a simple analytics feature.
But, Userpilot can be a challenge for non-technical people, and most users agree that it doesn’t offer the visuality and customization most of its competitors offer.
Pros 🤩 Userpilot is good for:
✅ Userpilot provides a full set of necessary onboarding features so that you can create the perfect onboarding sequence for your users.
✅ Userpilot provides exquisite customer support. They are great at coming up with quick and highly personalized solutions to all your problems whenever you have one.
✅ Userpilot’s interface is very user friendly so that even first-time users can set up and publish their own product engagement sequences.
Cons 😮💨 Userpilot isn’t good for:
❌ Userpilot isn’t the best when it comes to analytics features. If you would like to get the best out of your customers, you will have to use integrations.
❌ But Userpilot doesn’t provide enough integration options either. However, if you only use Amplitude, Google Analytics, Hubspot, and Segment, well, then you won’t be disappointed.
❌ If you value the visuality of your product, then you will be disappointed to hear that Userpilot doesn’t offer the best visual options. The elements are not really customizable, and they don’t offer many templates.
❌ Userpilot is also not affordable. Their starting price is not only above the market average, but they also don’t grant access to all features in the growth plan.
Userpilot has three separate pricing plans:
- 14-day free trial (no credit card required)
- Traction Plan: $249/month when billed annually for up to 2500 MAU
- Growth Plan: $599/month when billed annually for up to 20,000 MAU
- Enterprise Plan: Starting from $1,000/month when billed annually.
What is WalkMe?
WalkMe is a digital adoption platform that offers solutions for different product experiences, but its main deal is user flows.
With WalkMe, customers can create product tours for their users or create interactive guides for their employees for inbound use. Besides these app training options, WalkMe offers different solutions. However, these solutions are, in fact, just fancy names for different use cases for their app guides.
A critical matter of fact is that WalkMe is way more focused on employee training than its customer onboarding solutions.
Of course, it is still a powerful tool with key features like:
- Product tours, user guides, and walkthroughs,
- User segmentation and survey implementation,
- Knowledge base
Plus, famous enterprises like Microsoft, IBM, and Adobe use WalkMe. Good referrals if you were to ask me.
✅ WalkMe is one of the pioneers in digital adoption and user onboarding
✅ WalkMe users get to enjoy an extensive set of high-value features and different onboarding UX patterns like tooltips, checklists, and progress tracking options with progress bars
✅ Although technical knowledge might be required, WalkMe offers a lot of customization options
✅ WalkMe is perfectly scalable for enterprises, especially if the use case is employee onboarding rather than customer education
❌ Among the WalkMe features, even core features might be too sophisticated for inexperienced users
❌ WalkMe’s feature amount/feature usage ratio is often low if there is no dedicated user or employee onboarding team
❌ WalkMe requires a technical skillset and occasionally coding knowledge; this makes setting up and using WalkMe harder than average
❌Not so accessible pricing, WalkMe is not the best option for small or medium-sized businesses or enterprises with an immature budget structure
❌ WalkMe is enterprise software designed for enterprises, feature updates following customer feedback might not be possible; likewise, customer service might be less accessible
Unfortunately, WalkMe hasn’t ever shared any details about their pricing publicly. However, we know that they work on Annual Contracts that go way beyond $10,000, and some claim that the average deal is $9000/month.
And also, customers have been reporting that WalkMe is tripling their prices without any discounts to old users.
To get exact pricing for your business, you have to get a demo from the WalkMe team.
How about having the best of both? 😎
Way too many products have secret costs that they don’t reveal until you get a demo like it’s a big secret nowadays, and honestly, even before.
What difference does doing that make? I couldn’t tell.
But I know a different user onboarding tool that can make a huge difference in your onboarding flows – and budget.
UserGuiding is an (absolutely) no-code digital adoption tool that’s easy to use, geared up for effective onboarding for both customers and employees, and budget-friendly.
Some of UserGuiding’s features are:
✅ Interactive guides and product tours,
✅ Tooltips, checklists, hotspots, and other onboarding elements,
✅ Powerful analytics,
✅ User segmentation and targeting,
✅ Resource centers,
✅ NPS survey, and more!
Don’t want to pay thousands of dollars for a product you cannot use effectively? You know where to go.
UserGuiding also offers free migration services for your in-app content created using other software to minimize your switching costs.
Schedule a demo with one of our experts or start your free trial now:
Userpilot vs. WalkMe
|Userpilot is rated higher in G2 in almost every category concerning user onboarding. Therefore, we could say that Userpilot||Onboarding|
|WalkMe is also a DAP tool, but their main focus is providing customized solutions to enterprise customers rather than only onboarding elements.|
|Although Userpilot does provide in-app analytics, since it is not the tool’s main focus, you might need an integration to handle the analytics.||Analytics|
|WalkMe isn’t an analytics tool either, but still, the range of options and analytics feature is much more comprehensive compared to Userpilot.|
|Userpilot has an extensive template library for different kinds of surveys which you can easily customize or create from scratch.||Surveying|
|WalkMe’s surveying feature has a below-average rating on G2. Although the tool does provide user feedback collection, it is not as complete as Userpilot’s.|
|Userpilot’s pricing starts from $249/month – but for what it provides, Userpilot would be the better choice.||⬅️ 🤩||Phew, talk about overpriced… WalkMe is probably the most expensive digital adoption platform on the market, so, it is out of reach for most companies.|
|Ease Of Use|
|Userpilot is not the easiest-to-use tool on the market, but compared to WalkMe, it is a tad more easier to set up and figure out how to use.||⬅️ 🤩||WalkMe is a very complex tool that has multiple layers, a steep learning curve, and a long implementation process that can take up months. All in all, the tool isn’t known to be easy to use.|
|Userpilot also provides fast and personalized customer support – as per what actual users have said about them. Bear in mind that most their users are small businesses.||⬅️ 🤩||WalkMe’s customer support for enterprise customers is said to be exquisite. However, for all other businesses, it can take up to a few days to get a response from their support team.|