Userpilot and Userlane. Both tools have amazing capabilities, and both of them offer in-app guides.
Also, they aren’t the most affordable solution on the market…
And they are almost equally good as well as equally bad.
So, which one of these tools is the best option for your company?
Which one can offer you exactly what you want, which could be only a waste of time?
Today, I am sharing the results of my research about whether Userpilot or Userlane is a better product adoption platform so that you can provide the best customer experience.
In this article, I will:
- Introduce Userpilot and talk about the tool’s cons and pros,
- Introduce Userlane and talk about the tool’s cons and pros,
- Compare those tools side-by-side for you to have a better overview.
And also, if you want to skip all those, you can benefit from this quick table:
TL;DR – Side-By-Side Comparison Table
|In-App Resource Center||✅||✅|
|Avg. Deployment Time||≈ 2-3 Hours||✅|
|Knowledge Base Integration||✅||✅|
|Learning Curve||🙂 Smooth||🙂 Smooth|
What is Userpilot?
Userpilot is a SaaS product that helps you create in-product experiences for your customers.
With features such as interactive walkthroughs, tooltips, checklists, resource centers, and NPS; Userpilot gives you the necessary tools to improve user activation and increase feature adoption.
It also helps you track the performance of what you’ve created with a simple analytics feature.
But, Userpilot can be a challenge for non-technical people, and most users agree that it doesn’t offer the visuality and customization most of its competitors offer.
Pros 🤩 Userpilot is good for:
✅ Userpilot provides a full set of necessary onboarding features so that you can create the perfect onboarding sequence for your users.
✅ Userpilot provides exquisite customer support. They are great at coming up with quick and highly personalized solutions to all your problems whenever you have one.
✅ Userpilot’s interface is very user-friendly so that even first-time users can set up and publish their own product engagement sequences.
Cons 😮💨 Userpilot isn’t good for:
❌ Userpilot isn’t the best when it comes to analytics features. If you would like to get the best out of your customers, you will have to use integrations.
❌ But Userpilot doesn’t provide enough integration options either. However, if you only use Amplitude, Google Analytics, Hubspot, and Segment, well, then you won’t be disappointed.
❌ If you value the visuality of your product, then you will be disappointed to hear that Userpilot doesn’t offer the best visual options. The elements are not really customizable, and they don’t offer many templates.
❌ Userpilot is also not affordable. Their starting price is not only above the market average, but they also don’t grant access to all features in the growth plan.
Userpilot has three separate pricing plans:
- 14-day free trial (no credit card required)
- Traction Plan: $249/month when billed annually for up to 2500 MAU
- Growth Plan: $599/month when billed annually for up to 20,000 MAU
- Enterprise Plan: Starting from $1,000/month when billed annually.
What is Userlane?
You can use Userlane to onboard vendors, customers, users, and employees to your products.
Userlane is not one of those complex software that requires technical knowledge. Its implementation is not difficult at all, and its price is optimal for recently established businesses with low budgets.
Especially if you are looking for an employee training tool, you can cut costs and speed up the training processes with automation using Userlane.
If you require a detailed tool for just user onboarding, however, you might need a few alternatives to Userlane since it doesn’t provide all the key features that you expect from a customer engagement tool.
Userlane offers custom prices for each customer as they believe“that custom pricing is the best way to effectively serve such a diverse customer base“. You can contact Userlane to learn the cost of your customized plan.
Pros 🤩 Userlane is good for:
✅ Userlane is very user-friendly so that even first-time users can set up and publish their own product engagement sequences.
✅ The same goes with the integrations, it is relatively easier than most competitors.
✅ Userlane provides good customer support. They are great at coming up with quick and highly personalized solutions to all your problems whenever you have one.
Cons 😮💨 Userlane isn’t good for:
❌ If you value the visuality of your product, then you will be disappointed to hear that Userlane doesn’t offer the best customization options. The elements are not really customizable, and they don’t offer many templates.
❌ Userlane isn’t the best when it comes to analytics features. If you would like to get the best out of your customers, you will have to use integrations.
❌ But Userlane doesn’t provide enough integration options either. However, if you only use Zendesk, Google Analytics, Hubspot, and Salesforce, well, then you won’t be disappointed.
How about having the best of both? 😎
Way too many products have secret costs that they don’t reveal until you get a demo like it’s a big secret nowadays, and honestly, even before.
What difference does doing that make? I couldn’t tell.
But I know a different user onboarding tool that can make a huge difference in your onboarding flows – and budget.
UserGuiding is an (absolutely) no-code digital adoption tool that’s easy to use, geared up for effective onboarding for both customers and employees, and budget-friendly.
Some of UserGuiding’s features are:
✅ Interactive guides and product tours,
✅ Tooltips, checklists, hotspots, and other onboarding elements,
✅ Powerful analytics,
✅ Resource centers,
✅ NPS survey, and more!
Don’t want to pay thousands of dollars for a product you cannot use effectively? You know where to go.
UserGuiding also offers free migration services for your in-app content created using other software to minimize your switching costs.
Schedule a demo with one of our experts or start your free trial now:
Userpilot vs. Userlane
|Userpilot’s main focus is providing amazing onboarding features, thus, compared to Userlane, Userpilot is a better solution.||Onboarding|
|Userlane also provides very engaging product tours, but since it’s easier to integrate audio-visual options with Userpilot, it is the better choice.|
|Although Userpilot does provide in-app analytics, since it is not the tool’s main focus, you might need an integration to handle the analytics.||Analytics|
|Userlane isn’t mainly a data tool either, but their feature is much more comprehensive than Userpilot’s.|
|Userpilot has an extensive template library for different kinds of surveys, which you can easily customize or create from scratch.||Surveying|
|Userlane only provides a limited amount of surveying options.|
|Userpilot’s pricing also starts from $249/month – but for what it provides, Userpilot would be the better choice.||🤩 ➡️||Although Userlane has no public pricing, we know that their solution isn’t out of reach for small businesses.|
|Ease Of Use|
|Userpilot is not the easiest-to-use tool on the market, but compared to most, it is a tad more easier to set up and figure out how to use.||⬅️ 🤩 ➡️||Userlane is not the easiest-to-use tool either, but compared to most, it is a tad more easier to set up and figure out how to use.|
|Userpilot provides fast and personalized customer support – as per what actual users have said about them. Bear in mind that most of their users are small businesses.||⬅️ 🤩 ➡️||Userpilot provides fast and personalized customer support – as per what actual users have said about them. Bear in mind that most of their users are enterprises.|