Userlane and WalkMe. Both tools have amazing capabilities, and both of them offer in-app guides.
And they are almost equally good as well as equally bad.
So, which one of these tools is the best option for your company?
Which one can offer you exactly what you want, and which could be only a waste of time?
Today, I am sharing the results of my research about whether Userlane or WalkMe is a better product adoption platform so that you can provide the best customer experience.
In this article, I will:
- Introduce Userlane and talk about the tool’s cons and pros,
- Introduce WalkMe and talk about the tool’s cons and pros,
- Compare those tools side-by-side for you to have a better overview.
And also, if you want to skip all those, you can benefit from this quick table:
TL;DR – Side-By-Side Comparison Table
|In-App Resource Center
|Avg. Deployment Time
|Knowledge Base Integration
What is Userlane?
Along with its User Onboarding and Product Adoption features, Userlane also offers automated Employee Training.
You can use Userlane to onboard vendors, customers, users, and employees to your products.
Userlane is not one of those complex software that requires technical knowledge. Its implementation is not difficult at all, and its price is optimal for recently established businesses with low budgets.
Especially if you are looking for an employee training tool, you can cut costs and speed up the training processes with automation using Userlane.
If you require a detailed tool for just user onboarding, however, you might need a few alternatives to Userlane since it doesn’t provide all the key features that you expect from a customer engagement tool.
Userlane offers custom prices for each customer as they believe“that custom pricing is the best way to effectively serve such a diverse customer base“. You can contact Userlane to learn the cost of your customized plan.
Pros 🤩 Userlane is good for:
✅ Userlane is very user-friendly so that even first-time users can set up and publish their own product engagement sequences.
✅ The same goes with the integration, it is relatively easier than most competitors.
✅ Userlane provides good customer support. They are great at coming up with quick and highly personalized solutions to all your problems whenever you have one.
Cons 😮💨 Userlane isn’t good for:
❌ If you value the visuality of your product, then you will be disappointed to hear that Userlane doesn’t offer the best customization options. The elements are not really customizable, and they don’t offer many templates.
❌ Userlane isn’t the best when it comes to analytics features. If you would like to get the best out of your customers, you will have to use integrations.
❌ But Userlane doesn’t provide enough integration options either. However, if you only use Zendesk, Google Analytics, Hubspot, and Salesforce, well, then you won’t be disappointed.
What is WalkMe?
WalkMe is a digital adoption platform that offers solutions for different product experiences, but its main deal is user flows.
With WalkMe, customers can create product tours for their users or create interactive guides for their employees for inbound use. Besides these app training options, WalkMe offers different solutions. However, these solutions are, in fact, just fancy names for different use cases for their app guides.
A critical matter of fact is that WalkMe is way more focused on employee training than its customer onboarding solutions.
Of course, it is still a powerful tool with key features like:
- Product tours, user guides, and walkthroughs,
- User segmentation and survey implementation,
- Knowledge base
Plus, famous enterprises like Microsoft, IBM, and Adobe use WalkMe. Good referrals if you were to ask me.
Pros 🤩 WalkMe is good for:
✅ WalkMe is one of the pioneers in digital adoption and user onboarding
✅ WalkMe users get to enjoy an extensive set of high-value features and different onboarding UX patterns like tooltips, checklists, and progress tracking options with progress bars
✅ Although technical knowledge might be required, WalkMe offers a lot of customization options
✅ WalkMe is perfectly scalable for enterprises, especially if the use case is employee onboarding rather than customer education
Pros 😮💨 WalkMe isn’t good for:
❌ Among the WalkMe features, even core features might be too sophisticated for inexperienced users
❌ WalkMe’s feature amount/feature usage ratio is often low if there is no dedicated user or employee onboarding team
❌ WalkMe requires a technical skillset and occasionally coding knowledge; this makes setting up and using WalkMe harder than average
❌Not so accessible pricing, WalkMe is not the best option for small or medium-sized businesses or enterprises with an immature budget structure
❌ WalkMe is enterprise software designed for enterprises, so feature updates following customer feedback might not be possible; likewise, customer service might be less accessible
Unfortunately, WalkMe hasn’t ever shared any details about their pricing publicly. However, we know that they work on Annual Contracts that go way beyond $10,000, and some claim that the average deal is $9000/month.
And also, customers have been reporting that WalkMe is tripping their prices without any discounts to old users.
To get exact pricing for your business, you have to get a demo from the WalkMe team.
How about having the best of both? 😎
Way too many products have secret costs that they don’t reveal until you get a demo like it’s a big secret nowadays, and honestly, even before.
What difference does doing that make? I couldn’t tell.
But I know a different user onboarding tool that can make a huge difference in your onboarding flows – and budget.
UserGuiding is an (absolutely) no-code digital adoption tool that’s easy to use, geared up for effective onboarding for both customers and employees, and budget-friendly.
Some of UserGuiding’s features are:
✅ Interactive guides and product tours,
✅ Tooltips, checklists, hotspots, and other onboarding elements,
✅ Powerful analytics,
✅ User segmentation and targeting,
✅ Resource centers,
✅ NPS survey, and more!
Don’t want to pay thousands of dollars for a product you cannot use effectively? You know where to go.
UserGuiding also offers free migration services for your in-app content created using other software to minimize your switching costs.
Schedule a demo with one of our experts or start your free trial now:
Userlane vs. WalkMe
|Userlane’s main focus is providing amazing onboarding features, thus, compared to WalkMe, Userlane is a better solution.
|WalkMe is also a DAP tool, but their main focus is providing customized solutions to enterprise customers rather than only onboarding elements.
|Although Userlane does provide in-app analytics, since it is not the tool’s main focus, you might need an integration to handle the analytics.
|WalkMe isn’t an analytics tool either, but still, the range of options and analytics features is much more comprehensive compared to Userlane.
|Userline’s surveying feature isn’t perfect, but it is much easier to use than WalkMe’s.
|Although WalkMe does provide user feedback collection, it is not a complete solution.
|Although Userlane has no public pricing, we know that their solution isn’t out of reach for small businesses.
|Phew, talk about overpriced… WalkMe is probably the most expensive digital adoption platform on the market, so, it is out of reach for most companies.
|Ease Of Use
|Userlane is not the easiest-to-use tool either, but compared to WalkMe, it is much more easier to set up and figure out how to use.
|WalkMe is a very complex tool that has multiple layers, a steep learning curve, and a long implementation process that can take up months. All in all, the tool isn’t known for be easy to use.
|Userlane clearly cares about its customers and this is why they provide fast and personalized customer support – as per what actual users have said about them.
|WalkMe’s customer support to enterprise customers is said to be exquisite. However, for all other businesses, it can take up to a few days to get a response from their support team.