Are you in need of a 3rd-party user onboarding tool and looking for any alternatives to Inline Manual?
You are in the right spot!
Top Alternatives to Inline Manual
We will briefly explain each of the tools and their functions, go through their pricing information, and finally, we will provide you with the most highlighted reviews of the tools from Capterra.
We hope this article helps you in choosing the best onboarding software for your product, without any further ado, let’s begin with the evaluation with Inline Manual itself.
What does Inline Manual do?
With interactive product walkthroughs, tooltips, hotspots, feedback gathering tools, and widgets, Inline Manual is a user onboarding and adoption tool that tries to help your company in every User Experience way possible.
Especially with its integrations to various indispensable customer success and analytics tools, Inline Manual might solve all your problems.
However, while trying to improve your product’s UX, Inline Manual doesn’t provide you with the best UX possible, and you might think that a less comprehensive onboarding tool would solve your problems easily. For such reasons, you might be searching for an alternative to Inline Manual.
Inline Manual Pricing
Inline Manual’s prices start at $158/month for companies with below 250 MAU(monthly active users). Then the essential price increases.
Inline Manual Reviews
Staff was very helpful in setting up and there were a lot of features that were helpful. The pop-outs and things were easy to customize and exposed the HTML so it could be edited directly. super handy!
The interface both in the back end of the tool and front end editor was a bit unorganized and non-traditional. Lots of settings were found in places that weren’t quite logical but can generally be found after some digging. We did experience some issues with minor bugs but the staff was very responsive.
The fore-running Inline Manual competitor is the code-free customer onboarding tool UserGuiding.
Using the product, you can create interactive product manuals, highlight features, conduct NPS surveys, and easily gather feedback.
With its affordable price and useful features, UserGuiding should be your first product to consider when looking for an alternative to Inline Manual. It also offers an analytics tool to help you see how your guides are doing. But do not superb expect in-depth analytics such as Pendo.
UserGuiding vs Inline Manual
- Product Tours
- Feature Highlights
- No-code, easy-to-use
- Segmentation, targeting
- Self-help Centers
- Affordable Pricing
Inline Manual has:
- Product Tours
- Feature Highlights
- No-code, difficult to adapt
- Average Pricing
UserGuiding currently has 2 plans alongside customizable enterprise packages. The tool starts from $99/month with the Basic package, and the bigger Professional package costs $399/month.
Before UserGuiding, we’ve tried a few other user onboarding software to increase our free trial conversion. Others had problems with multi-page onboarding flows and iframes. UserGuiding team helped me implement it quickly and I had everything working in only a few days. Great support team!
Sometimes interface and Chrome extension could become confusing, but once you get used to, it is not a big deal. As mentioned above, UserGuiding lacks in-depth analytics.
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WalkMe is a well-known cloud-based onboarding tool used by many big enterprises as a user onboarding solution.
Used by giants such as Microsoft and PayPal, WalkMe offers step-by-step digital walkthroughs for over a decade.
Also offering features such as employee training and self-service support, WalkMe is a decent Inline Manual alternative even though it might require a bit of technical knowledge to integrate.
Although WalkMe offers custom packages with customized prices for each customer, their prices are known to be of the highest in the industry.
How innovative and smart it is, it makes our relationship with our customers so much easier and fluid, so many great tools, and functionalities, it has very to no little limitations on what you can do.
I dislike how picky and problematic it can be to setup. Depending on your web page’s set up, it can be a simple point and click to build, or require you to learn jquery to build every single step.
Another decent alternative to Inline Manual is Appcues.
Appcues is the first code-free onboarding platform that has ever been created, and through all these years, they have not stopped perfecting their craft and growing.
With various comprehensive features to choose from for perfecting your onboarding process, Appcues is generally a bit more complex than its competitors. So a little technical knowledge is required.
Appcues currently has 2 fixed plans; Essentials and Growth. For companies that have less than 2000 MAU, the Essentials package is $249/month and the Growth package is $879/month and the prices increase with your MAU.
Easy to get started and easy to edit along the way. You’re not stuck with anything you create and can continually integrate based on user interactions with your product.
One pain point that I have experienced is in the way Appcues interacts with our site. On many pages, users open and close windows without actually navigating away from a specific URL.
Pendo is a product experience platform that helps companies along the product journey with the tools it includes.
You can onboard users, introduce new features, survey users, gather feedback, and prepare a product roadmap with Pendo. Although it is a great product that solves multiple problems at once, Pendo users usually complain that it takes them more than a few days to figure out how they can use the product.
There is no fixed pricing to Pendo, so you need to contact with your business’ details and get a custom price.
The tagging method is easy and intuitive. Paths and funnels are useful to analyze
It can be kind of difficult to find what you want to do. Starting out, the difference between features, pages, guides, etc. can be confusing because they have the same page layout to search.
Intro.js is an open source library for those who would want to use product tours and feature highlights for onboarding users to their products. Intro.js is trusted by some companies that we’ve certainly heard of such as Amazon and Nestle.
Although it is a widely-used library, it will not solve all your problems; and will require a significant amount of developer time to solve the problems it can. It is very limited feature-wise and there aren’t many options for customization.
You can download Intro.js and start using right away, however, if you intend to use Intro.js in a commercial product you are required to buy one of the licenses below:
- Starter pack without any official support for $9.99,
- Business pack with a month of official support and code review for $29.99,
- Premium package with a year of official support, code review, and unlimited projects for $99.99.
I really like the Intro.js plugin because documentation is straightforward and easy to understand. This can work in almost any webpage using jQuery as an included library.
The library is definitely open source and free software, but at the same time if I want to use it for commercial use it seems I need to pay a license fee. Why is this required if the code is open source?
If you have a good technical background and experience in open-source tools, and your expectations from an onboarding tool are not that big, Crumble is the tool to use.
Crumble is a free jquery plugin that helps you create product tours using little bubbles all over your product.
Crumble is free to download on public repository on GitHub.
Top Inline Manual Alternatives – Comparison Chart
Frequently Asked Questions
Who should use Inline Manual?
Product managers and customer success managers should use Inline Manual to improve their user onboarding.
How much does Inline Manual cost?
For companies below 250 monthly active users, Inline Manual costs $158/month. The essential price increases with MAU.
What are the top alternatives to Inline Manual?
The top 6 Inline Manual alternatives are UserGuiding, WalkMe, Appcues, Pendo, Intro.js, and Crumble.