Intercom is mostly known as a Customer Success Tool that provides in-app live-chat widgets and help centers.
There is more than that in Intercom, though.
The tool has a Product Tour feature as well.
And since we have made product tours our bread and butter or peanut butter and jelly, whichever you prefer, I prepared a list of tools that can be very good alternatives to Intercom, including low-cost products.
For you to get the best insights, I gathered information from lots of user reviews from websites such as Capterra or G2, and evaluated their pros and cons in terms of functionality and pricing.
This article will be helpful for you to understand the main differences between Intercom Product Tours and its 6 popular alternatives.
Additionally, I prepared a comparison chart for you to analyze and compare the tools side-by-side, which is at the end of the article.
Also, if you are already familiar with Intercom Product Tours and want to see the alternatives ASAP, just click here.
What is Intercom Product Tours?
Intercom is known as one of the most popular customer messaging platforms.
In April 2019, however, they launched their “Product Tours” feature that allows you to create step-by-step interactive onboarding guides. Intercom’s Product Tours helps you manage adoption and onboard new visitors by building product walkthroughs and tours within your product.
However, I need to point out that Intercom Product Tours isn’t the most powerful and most developed tool on the market. It has limits in terms of functionality when it comes to product adoption and user onboarding.
Even though it is not Intercom’s main focus, there is a lack of UI elements in product tours.
They do not give you many options, which means that you can’t use checklists, modals, or any other key UI elements for user onboarding.
If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours.
Briefly, Intercom Product Tours is very simple and easy to use, but it lacks efficiency and is particularly pricey to early-stage startups.
Intercom Product Tours Pricing
If you want to use Intercom with Product Tours add-on:
- Start Plan: $74/month for Intercom subscription (2 seats) plus $199/month for Product Tours add-on = $273/month Total
- Support Package: Custom quote on request
Intercom Product Tours Reviews
“It gives you a complete dashboard to help you understand your user’s usage pattern and also helps in creating a very elaborate help center as well. Also, the ability to integrate it with multiple applications like calendars, translation apps gives tremendous opportunities for customer success.
“The pay per feature model can get a little expensive, which some companies might not be willing to pay for.”
Why you need an Intercom Product Tours Alternative
1- 💰 It’s Expensive
It is correct that Intercom provides more than onboarding walkthroughs for $273/month, but the add-on alone costs $199/month and this price for an add-on that does so little is too much for most businesses.
2- 📉 The Onboarding Features Aren’t Sufficient
Intercom’s Product Tours is a feature itself. Thus, a single feature can’t (and doesn’t) provide you all the necessary elements that you need to build a fully-cooked user onboarding journey.
3- 🎨 It Doesn’t Have Customization Options
This is a general problem with all Intercom features: they are not so much customizable. For an onboarding sequence to be fully successful and efficient, it needs to blend into your product and feel like a part of the process rather than an additional annoying layer of information.
Top Alternatives to Intercom Product Tours
I’ll go over each tool, compare it to Intercom Product Tours, and talk about which cases they should be preferred. So, without further ado, let’s start with our first product:
1- Intercom Product Tours vs. UserGuiding – No-code Interactive User Onboarding
UserGuiding is a no-code product walkthrough software that helps you provide better in-app experiences.
With UserGuiding, you can create:
- Interactive Product Tours,
- Tooltips and Hotspots,
- In-app messages
- User Onboarding Checklists,
- Resource Centers,
- NPS Surveys,
- In-Depth Analytics
- And custom user segments.
Compared to Intercom’s Product Tours feature, UserGuiding is an easier and much more capable method for creating user onboarding experiences and improving product and feature adoption.
Built-in Analytics help you track the performance of your content and understand the user journey, while the segmentation feature allows you to create personalized user onboarding experiences.
What makes UserGuiding better than Intercom Product Tours?
UserGuiding is a leading digital adoption platform and customer engagement software that solely focuses on providing you everything you need for minimum effort and time. On the other hand, Intercom isn’t a product tours software, thus, can’t provide in-depth solutions to your problems.
UserGuiding has all the necessary elements you need to enhance customer experience, while Intercom charges per feature, thus, you won’t have access to most of them.
UserGuiding costs only $69/month while the prices of Intercom start at $273/month.
- 14-day free trial (no credit card required)
- Basic Plan: $69/month when billed annually for up to 2500 MAU
- Professional Plan: $299/month when billed annually for up to 20000 MAU with unlimited guides
- Custom Quotation Available for Larger Companies
“UserGuiding is a fantastic alternative to more “big-budget” solutions; and the good news is: that it does the same.”
“The localisation (translation) is still not a standard feature (to support 4 languages, you would have to create 4 different guides), but it does the job.”
UserGuiding vs Intercom Product Tours
|Starting Price||$69/month for 2500 MAU||$273/month on annual payment|
|On-Screen Slide Modals||✅||✅|
|In-App Resource Centers||✅||❌|
|Knowledge Base Integration||✅||Only Available For Pro Plans|
|Avg. Deployment Time||15 Minutes||2-3 Hours (if you already use Intercom)|
|User Analytics||✅||Limited For Starter Plan|
|Learning Curve||🙂 Smooth||😟 Steep|
UserGuiding also offers free migration services for your in-app content created using other software to minimize your switching costs.
Schedule a demo with one of our experts or start your free trial now:
2- Intercom Product Tours vs. WalkMe – More Comprehensive Features for An Enterprise Plan
WalkMe is a cloud-based user onboarding platform that helps enterprises to conduct in-app experiences and create product walkthroughs.
WalkMe is one of the pioneers of third-party onboarding tools. For years, it has been serving enterprises by creating product tours with interactive guides.
The actual truth behind why WalkMe has been around for approximately a decade is that it is good. That’s why ,t is trusted by famous and respected businesses such as Cisco, RBC Royal Bank, Microsoft, and Paypal.
Therefore, it reassures enterprises about digital adoption, and provides advanced features.
But, the pricing of Intercom next to WalkMe is like the price of a BMW compared to a Rolls Royce. WalkMe is beyond just “expensive.”
Therefore, it may not be the best option that can fit well with what you are exactly looking for. Also its implementation requires considerable technical knowledge, and the tool is not non-technical friendly at all.
WalkMe currently doesn’t offer a fixed price. Its prices change according to the company’s customized plans for your product.
“With WalkMe we were able to build simple flows and processes that people could follow without manuals and trainers hanging over their shoulders.”
“It is a big challenge to keep all WalkMe content working on a website that is still changing, and which website isn’t. This would be a great improvement to stabilize content.”
3- Intercom Product Tours vs. Appcues – The Tool That Invented The Core Features Of Onboarding
Appcues is one of the first to introduce 3rd party no-code SaaS onboarding tools.
Appcues made a breakthrough in onboarding history.
Before it came out, high technical knowledge was required for creating a simple onboarding guide. Appcues broke taboos by putting a no-code onboarding product on the market.
They also presented several revelationary UI elements to the market which we willingly use today such as checklists and tooltips.
But being a pioneer means that you have to bear the weight of not being the best as other tools improve your idea and make it theirs. Having said that, I would like to emphasize that, Appcues is not as easy-to-use as you may expect.
It can be time-consuming for businesses that don’t have spare developers who can devote a long time to building onboarding flows and product tours.
Also, Appcues charges a bit above the market average – not more than Intercom, though.
- 14-day free trial (no credit card required)
- Essentials Plan: $249/month when billed annually for up to 2500 MAU
- Growth Plan: $879/month when billed annually for up to 2500 MAU
- Custom Quotation Available for Enterprises
“Appcues is really easy to use and makes creating flows to onboard users very engaging and pleasurable.”
“Steep price hike last year that made us evaluate whether to continue using the service.”
4- Intercom Product Tours vs. Userlane – Similar Key Features For A Better Price
Along with its User Onboarding and Product Adoption features, Userlane also offers automated Employee Training.
Userlane doesn’t have a wide range of features, but it provides all that Intercom Product Tours also provides.
The practical use and the tool being an affordable option makes Userlane a great fit for startups. Also, it is very easy to implement.
If you’re looking to onboard your own employees along with your users, Userlane probably is the right option for you. But if you are aiming to grow your product-led business faster, Userlane can fall short on being the best tool to guide users.
Userlane offers custom prices for each of their customers as they believe“that custom pricing is the best way to effectively serve such a diverse customer base“. You can contact Userlane to learn the cost of your customized plan.
“At least at the start, we had a really responsive and helpful Customer Success person. Their team has also done a good job reaching out to us for feedback.”
“We don’t have a huge number of users, and it’s difficult to filter out internal users, which makes interpreting the usage analytics rather difficult.”
5- Intercom Product Tours vs. Pendo – A Comprehensive Customer Data Platform
Pendo is another 3rd-party software that provides tools for user onboarding, in-app training, feature adoption, product road mapping, and user surveying.
It is an all-in-one solution for product teams, helping you can gain valuable insights about your users.
Particularly data-focused product managers use Pendo to understand what users are doing inside their product, what functions/features are being more utilized, how product changes affect business metrics, and more.
However, many Pendo users complain that it is not as simple as other tools since the integration and maintenance of Pendo is a full-time job for at least one technical person, especially during the initial setup.
When compared to Intercom, Pendo can provide better insights about customer journeys and help you collect customer questions. But if you need to focus on customer interactions, Intercom could be the better choice.
Pendo has a free plan with up to 1000 MAU and some basic features.
Their paid plans don’t have fixed pricing, so you’ll have to contact Pendo to get a quotation.
“Having everything together in one solution and being able to service the full feedback loop from one platform.”
“Importing of business specific data elements to Pendo to use in Segmentation is clunky and difficult to use. Element matching for some types of page designs isn’t 100%, so elements go untagged.”
6- Intercom Product Tours vs. Intro.js – Open-Source Customer Onboarding Library
Intro.js is an open-source library for user onboarding that is used by big brands such as Nestle, Amazon, SAP, and more.
You can create product tours and feature introductions using the library.
The good thing about using an open-source is that it is affordable, even free if it is not for commercial use.
The bad thing is… actually there are two bad things:
- The product requires a developer to function at all times, making it not such a viable option for businesses that need to keep updating their products.
- The onboarding elements are very limited so any user onboarding designed with Intro.js will not be likely to satisfy every need of a user.
Intro.js is completely free for those who do not use it for commercial projects.
When the project is commercial, however, a lifetime license is required to be purchased:
- Starter pack without any official support for $9.99,
- Business pack with a month of official support and code review for $49.99,
- Premium package with a year of official support, code review, and unlimited projects for $299.99.
“I really like the Intro.js plugin because documentation is straightforward and easy to understand. This can work on almost any webpage using jQuery as an included library.”
“The library is definitely open source and free software, but at the same time if I want to use it for commercial use it seems I need to pay a license fee. Why is this required if the code is open source?”
Intercom Product Tours Alternatives Comparison Table
Frequently Asked Questions
Do Intercom Product Tours work on mobile?
No, the product tours feature of Intercom doesn’t work on mobile devices – including tablets. The feature is available for desktop only.
Who should use Intercom Product Tours?
Product managers and customer success managers should use Intercom Product Tours to improve their user onboarding.
How much does Intercom Product Tours cost?
Intercom Product Tours cost around $273/month. Basic subscription is $74/month while Product Tours add-on is $199/month.
What are the top alternatives to Intercom Product Tours?
The top 6 Intercom Product Tours alternatives are UserGuiding, WalkMe, Appcues, Userlane, Pendo, and Intro.js.