If you need to use a user onboarding tool and looking for some other options rather than Intercom Product Tour, we prepared a list of tools that can be very good alternatives to Intercom, including low-cost products.
We gathered information from lots of user reviews from websites such as Capterra, G2Crowd and we evaluated their pros and cons in terms of their functionality and pricing. This article will be helpful for you to understand the main differences between Intercom Product Tour and its 4 popular alternatives. Additionally, we added a comment of some users of those apps designed a comparison table. The Intercom Product Tour alternatives we are going to evaluate:
This article will be helpful for you to understand the main differences between Intercom Product Tour and its 4 popular alternatives. Additionally, we added a comment of some users of those apps designed a comparison table. The Intercom Product Tour alternatives we are going to evaluate:
First, let’s dive into some prominent aspects of Intercom’s Product Tour:
Intercom Product Tour:
Intercom is known as one of the most popular customer messaging platforms. In April 2019, however, they launched their “Product Tours” feature that allows you to create step by step interactive onboarding guides.
Intercom’s Product Tours helps you manage adoption and onboard new visitors by building product walkthroughs and tours within your product.
Even though it is not intercom’s main focus, there is a lack of UI elements in product tours. They do not give you many options, which means that you can’t use checklists, modals, or any other key UI element.
If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tour. Additionally, analytics that intercom gives you will be more relevant.
Briefly, Intercom’s Product Tour is very simple and easy to use, and so is particularly pricey to early-stage startups.
However, I need to point out that Intercom’s Product Tours isn’t the most powerful and most developed. It has limits in terms of functionality when it comes to product adoption and user onboarding.
Intercom Product Tours Pricing
Using Intercom Product Tours will cost you around $235/month, as the Product Tours add-on is sold for $149/month and to get the add-on you must possess an already existing subscription which starts from $87/month.
Intercom Product Tours Reviews:
It solves a big problem for us! Super easy, intuitive setup.
UserGuiding is a user onboarding tool that allows product managers and customer success managers to build interactive walkthroughs, product tours, and customer checklists. Plus, you can track the analytics for each guide.
UserGuiding is very new in the market. It was founded almost 15 months ago by two young entrepreneurs in San Francisco. Even though it is very fresh in the market, it has been growing rapidly and it turns from an unfamed name to a very preferable brand for enterprises such as Red Ventures, Mobile Action, İs Investment, Insider and Foriba.
The two most important points at which UserGuiding differentiates from its competitors are its unprecedented customer support and openness to innovation. The customer support team helps you in any conditions and whenever you need help. Customers’ any request and feedbacks are considered carefully by the product development team and the roadmap is set based on user feedback and needs.
UserGuiding is going to be very suitable for you if you do not have much technical knowledge and do not want to spend time to implement onboarding guides to your product. Because no coding needed to employ every feature of UserGuiding, and it is very simple to use. Last but not least, prices are very affordable. It is one of the most popular low-cost Intercom’s Product Tour alternatives.
UserGuiding currently has 2 plans: Startup and Growth. Startup package starts from $125/month when billed annually and it is $149/month when billed monthly.
When billed annually, the Growth package is $249/month and it increases to $299/month if billed monthly.
WalkMe is a cloud-based platform that helps product managers and customer success managers to conduct in-app experiences and create the product walkthroughs.
It is one of the oldest pioneering onboarding apps in the world. For years, it has been serving enterprises to create product tours with step-by-step onboarding guides.
The actual truth behind why WalkMe has been around for approximately a decade is that it offers good onboarding solutions for large companies who want to work with a trustworthy brand. It is trusted by giant and recognizable names in their areas, such as Cisco, RBC Royal Bank, Microsoft, and Paypal. Therefore, it reassures enterprises about digital adoption.
Above all else, it may not be the best option that can fit well with what you exactly look for because WalkMe is needed to be interpreted, also its implementation is very hard, and a considerable technical knowledge is required. Plus, you need to be prepared to sacrifice a really big budget to use this application.
WalkMe currently doesn’t offer a fixed price. Its prices change according to the company’s customized plans for your product.
Easy to use, visual analytics, product analytics, code-free, NPS, AI, automation
More expensive than alternatives but worth the value
Appcues have brought a breakthrough to onboarding history. Before it came out, high technical knowledge was required for creating a simple onboarding guide. Appcues broke taboos by putting a no-code onboarding product in the market.
They also presented several revelationary UI elements to the market which we willingly use today such as checklists and tooltips. Appcues has also been trusted by enterprises recently.
I would like to emphasize that, it is not as easy-to-use as you may expect. It can be time-consuming for businesses which have not workers who can devote a long time for building onboarding flows and product tours. Lastly, you probably will need to spend a considerable amount of money on Appcues. It is not a very cheap alternative.
Appcues start from $249/month with the Essentials plan and the upgraded Growth plan costs $879/month.
Pros: Appcues is really easy to use and makes creating flows to onboard users very engaging and pleasurable.
Cons: Steep price hike last year that made us evaluate whether to continue using the service.
Userlane provides an onboarding service for not only your customers but also your employees. Because employees also need to know how to use your product as well. This tool offers both employee and customer onboarding.
The practical use and affordable price of Userlane also make it a great fit for startups. It is very easy to implement.
If you’re looking for onboarding tool your own employees instead of just your users, then probably Userlane is the right option for you. They offer that you can cut employee training costs by 90% if you use their platform. That could be very valuable for certain companies. It is a good Intercom alternative.
Userlane does not provide us with a fixed price at the moment. Their prices change according to the customized plans they establish for your product.
Since you will be creating hundreds of user lanes the creation process needs to be quick and simple.
No self sign-up as for today
Intercom’s Alternatives Comparison Chart
Frequently Asked Questions
Who should use Intercom Product Tours?
Product managers and customer success managers should use Intercom Product Tour to improve their user onboarding.
How much does Intercom Product Tours cost?
Intercom Product Tours cost around $235/month. Basic subscription is $87/month while Product Tours add-on is $149/month.
Are there any alternatives to Intercom Product Tours?
Yes. Top 4 Intercom Product Tours alternatives are UserGuiding, Walkme, Appcues, and Userlane.