Cookie Policy

This cookies policy (the “Cookies Policy”) describes the different types of cookies and similar technologies that YNOT Partners, Inc. (“UserGuiding,” “we,” “us,” “our”) may be applied on our Websites, such as userguiding.com. Any capitalized terms used, but not defined have the meanings given to them in the UserGuiding Terms of Service.

We may change this Cookies Policy at any time. The “Last updated” at the top of this page indicates when this Cookies Policy was last revised. Any changes in this Cookies Policy will become effective when publish the revised Cookies Policy on the Website.

If you have any further queries, please contact us by email at [email protected]

What is a Cookie?

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

Why do we use cookies/tracking technologies?

Cookies and other tracking technologies helps us to customise and enhance your experience across our websites, perform analytics and deliver advertising and marketing that’s relevant to you.

Cookies set by third parties across our websites enable third party features or functionality to be provided on or through our websites, such as advertising, interactive content and analytics.

What Cookies Does UserGuiding Use?

Below we list the different types of cookies that may be used on the Site. To the extent any Personal Data, as defined in the Privacy Policy, is collected through cookies, our Privacy Policy applies and compliments this Cookies Policy.

The UserGuiding Website uses both 1st party cookies (which are set by the UserGuiding Service) and 3rd party cookies (which are set by a server located outside the domain of the UserGuiding Website).

UserGuiding does not store any personal information including user’s name, email, IP address. Companies may track personal information using UserGuiding’s custom attribute tracking feature to segment users. None of these custom attributes stored on UserGuiding’s databases, just stored on browser.

Here is the list of cookies tracked by UserGuiding code snippet on your web page:

CookieDescriptionPurpose
__ugApiEventsPushedHistory of events tracked by UserGuidingTracking UserGuiding’s account based usage statistics
___ug___Contains pages user seen, previewed guides by user and custom attributes tracked by customerImproving guidance experience, like showing guides only once for each user, segmenting based on page view history
__UGS__uidCurrent browser’s long living random unique id, created at first load of the UserGuiding snippet. Created randomly based on timestamp of the first visit, does not relate to user’s personal information including IP.Tracking customer’s monthly active user quota, storing user’s usage history on our databases.

Here is the list of 3rd party cookies we use:

CookiePurposePrivacy Notice
LinkedIn InsightRemarketing and behavioral targetinghttps://www.linkedin.com/legal/cookie-policy
Google AnalyticsWebsite traffic trackinghttps://policies.google.com/privacy
HotjarConversion funnel and feedback pollshttps://www.hotjar.com/legal/policies/privacy
Full StoryDigital experience analyticshttps://www.fullstory.com/legal/privacy/
SegmentCustomer data infrastructurehttps://segment.com/docs/legal/privacy/
WoopraCustomer journey analyticshttps://www.woopra.com/privacy

How Do I Manage Cookies?

You may refuse or accept cookies from the UserGuiding Website at any time by activating settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your internet browser provider’s website via your help screen. You may wish to refer to www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers. Please be aware that if cookies are disabled, some features of the UserGuiding Website may not operate as intended.

You can also adjust your cookie preferences so that your browser notifies you when cookies are sent to it or you can refuse cookies altogether. The “Help” function within your browser should explain how to do this. Alternatively, you may visit www.aboutcookies.org or www.allaboutcookies.org to obtain detailed information on how to prevent cookies from being set on your particular browser.

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