Hello! Welcome to userguiding

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Frequently
Asked
Questions

Can I use UserGuiding for mobile apps or mobile websites?

UserGuiding is a tool for web applications. It works with all web applications regardless of the technology used and on any device having a viewport wider than 800px. Thus, the tool does not work on mobile devices for now.

Do you have a Free Trial?

Of course! We understand that everyone wants to test out the functionality and the quality of the tool before subscribing. You can test the features of UserGuiding for 14-days to better understand how we can help you!

What happens if I exceed MAU quota?

When you exceed your MAU quota, you can keep using the extension but your guides won’t work on the live website. No bad surprises regarding invoices of UserGuiding. If you want to increase your quota, please contact us.

How does UserGuiding comply with GDPR?

UserGuiding is fully compliant with the GDPR. You can read the details of our GDPR compliance, the kinds of data we collect, and the procedures for handling GDPR-related requests on our Privacy Policy.

What does Monthly Active Users Mean?

Monthly Active User (MAU) is the total number of unique user IDs that login to your platform in any given month. We don’t charge you for dormant (idle) users who may be in your database but don’t log any activity during a given month. Check out this article for more info.

Do I need to be a designer or a developer to use UserGuiding?

No, you don’t need to be a designer or developer to use UserGuiding. Our tool is easy to use and completely code-free.

On which browsers can my end users view product guides?

Your end users can view the guides in all browsers without any installation or preparation. As a product/web application owner, you can create your interactive guides using Google Chrome.

Does UserGuiding work with SPAs (Single Page Applications)?

UserGuiding is built with React and works well with the modern front end frameworks including React, Angular and Vue.

Does UserGuiding support multi-language content?

Yes. UserGuiding has text support enabled for all languages and scripts available within modern browsers. You can create multilingual content such as guides, onboarding checklists, and NPS surveys and show them to their target audience. Check out our guide to learn more.

HERE’S WHAT OUR CUSTOMERS SAY ABOUT US

“The handling of UserGuiding was so simple that we could create fast, flexible, and individual training and guides in no time.”

Thanh Pham
@mazars

“UserGuiding felt like a simple strategy that we could easily adopt for our solution.”

David Palmer
@getcanopy

“I would recommend the tool to SaaS platforms that are looking to improve their customer education.”

Chris Gale
@vieworks

And if you are still here, you can check out our success stories to discover what we can achieve together.

See how UserGuiding helps companies boost their product growth.

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