Are you looking for an alternative to Intro.js for creating user guides, highlighting features, and improving your user onboarding overall?
You are in the right place!
In this article, we have listed the most popular alternatives to Intro.js, including free(open source), low cost, and enterprise-ready tools.
We objectively evaluated reviews on the web, mainly from Capterra, G2Crowd, Reddit; and considered our experiences with these tools to create a helpful guide for you to choose the best tool for your business.
We also have prepared a comparison table of Intro.js and its competitors at the end of the article, to help you better compare.
Also, you can check out the comparison chart below for a visual presentation on the tools.
Top Alternatives to Intro.js
- Paid Tools
- Open Source Alternatives
- Bootstrap Tour
Without further ado, let’s start with Intro.js:
What does Intro.js do?
Intro.js is an open-source library that numerous businesses use for creating user guides and feature introductions.
Known companies such as Amazon, SAP, and Nestle use Intro.js for their user onboarding, the library is a great tool to benefit from for the teams that might have a low-budget, and/or an extra developer to spare for some time.
However, if you are here looking for an alternative to this library, it is highly likely that you are experiencing one of these 4 pain points;
- You don’t have spare developer time: creating an onboarding flow or a feature introduction can take a decent amount of developing time and you want to use this time to improve your product and push new features
- You need additional onboarding elements: Onboarding elements that Intro.js focuses on are user guides and feature introductions, but great onboarding needs much more than that; checklists, analytics, surveys, hotspots, in-app notifications, and more.
- The tool is not actually free: Once you have a product ready to be launched and your company is almost in business, Intro.js is no more free. If you have a commercial app/site/product, you must acquire a commercial license.
- You want to target specific users: You might not want to target all your users with the same guide, you might want to segment them and build a unique solution for each group; which is not present in open-source tools such as Intro.js.
There might be other reasons why you are not content with Intro.js.
Although this article focuses on alternatives that can solve these pain points, some of the tools we have listed most likely solve your problem too.
Intro.js is completely free for those who do not use it for commercial projects.
When the project is commercial however, a lifetime license is required to be purchased:
- Starter pack without any official support for $9.99,
- Business pack with a month of official support and code review for $29.99,
- Premium package with a year of official support, code review, and unlimited projects for $99.99.
“I really like the Intro.js plugin because documentation is straightforward and easy to understand. Very good onboarding tool for basic use cases requires no technical background thanks to its user-friendliness
“The library is definitely open source and free software, but at the same time if I want to use it for commercial use it seems I need to pay a license fee. Why is this required if the code is open source?”
The library allows you to create product tours and feature highlights but it has limited available customization options. Most of the customization you can do is just based on the texts. Segmentation and targeting are also insufficient. It is a good tool if you are not looking for complex use cases. If you will be set with just 2-3 product tours then Intro.js will be enough but if you are looking to do 10 product tours then intro.js will not meet your demands. Keep in mind that this tool requires a lot maintaining make sure to keep a spare engineer if you want to use this tool at its best.
Main Issues with Intro.js
Here are the top 5 issues Intro.js users are having according to the product’s GitHub and Stack Overflow pages:
1- Intro.js has over 200 open issues
You heard it right, over 200 open issues on GitHub. Some users even wondered if the project is still alive, so there is little to no possibility that a maker of the library will be able to help you when you need it.
2- Intro.js shows up at the wrong place
This is a common problem with the Intro.js library. Sometimes the guide will pop up at a place not even remotely accurate, and your users will have a hard time continuing the walkthrough.
3- Intro.js is not scrolling correctly
This also is a quite common issue where a step somewhere else on the page is not displayed correctly because the Intro.js has trouble finding the targeted element.
4- Buttons in Intro.js don’t work
This is one of the worse scenarios where the problem adversely affects the user’s experience and might even prevent them from going further in the onboarding because they simply can’t click next or exit.
5- Maintaining Intro.js is a difficult task
Maintaining an open-source solution is always a difficult task, and it is not any easier with Intro.js. You can encounter the errors above at any point and have a hard time solving them without any support. You might have made changes to your UI and it can be a time-devouring process to update the guides.
Our first alternative, UserGuiding, solves all the issues above with a customer support team always at ready, and a product that is constantly being improved. The development team runs multiple QA tests at every release to ensure that your users have the best experience possible, and the product has 8 different navigation algorithms to avoid any scrolling or navigation errors.
Let’s see what exactly UserGuiding can do for you:
UserGuiding is a user onboarding tool that helps you improve your user experience with its wide-variety of onboarding elements.
Although when compared to Intro.js, UserGuiding might get a “Why would I pay for this when I can do it myself?”, your developing time is worth a lot more than using a third-party tool.
Here’s an article on benefits of third-party tools that might convince you.
Also, UserGuiding offers way more features than Intro.js, or any other open-source tool to help you improve the experience of your users, in every way.
UserGuiding’s current onboarding features are:
- Interactive Product Tours,
- User Guides,
- Onboarding Checklists,
- Feature Highlights,
- NPS Surveys,
- In-App Messages,
- Customer Feedback Gathering
UserGuiding vs Intro.js
- Product Tours
- Feature Highlights
- No-code, easy-to-use
- Segmentation, targeting
- Self-help Centers
- Affordable Pricing
- Dedicated support
- Product Tours
- Feature Introductions
- No Analytics
- Open-source, needs developers
- No Segmentation
- Free to use unless it is for commercial products
- No official support
UserGuiding’s starts from $99/month with the Basic plan while the Professional plan is $399/month, and for even larger companies, a custom Enterprise plan is available.
Pros: It is pretty clear that having a clear and effective onboarding process is vital for engagement and retention of those new users. Userguiding is helping us make sure we guide and assist our users in how to get the most value from our software.
Cons: I wanted to leave this place blank but my inner honest demons won’t let me.UserGuiding lacks in-depth analytics and missing out on integrations with the other third party software but we are constantly working on this issue to provide you with more integrations.
With its 10+ years of experience on the onboarding market, WalkMe is a decent solution for employee and user onboarding.
Giant companies such as Microsoft, PayPal, Cisco, and numerous other enterprises are improving their product adoption with WalkMe.
However, as you can notice, the tool is largely aimed at enterprise businesses who seek to solve both their user and employee onboarding. Also, the product is comprehensive, as well as complex; so it takes a time to completely learn and adopt the platform.
For medium-sized companies and startups that doesn’t have an abundance of technical people, choosing a simpler and a less expensive tool is ideal.
For each of their customers, WalkMe offers a custom price that varies depending on the product and the Monthly Active Users(MAU).
The overall price is higher than the market average.
Pros: It has very useful tools and features — new features are released regularly, consistently improving the software.
Cons: WalkMe is a relatively expensive platform for the amount of effort it takes to build workflows (mobile functionality is an add-on). There needs to be quite a bit of time investment in order to learn the platform efficiently. Some users have been complaining about the bad experiences they had with the customer support because issues are taking longer to be solved then what they should. The tool lacks some UI elements such as progress bars and checklists.
Appcues is a pioneer of “no-code” onboarding tools, and the creator of checklists and tooltips.
It is one of the leading businesses of the industry with a huge number of users all across the world. By erasing the need to be a developer to create onboarding flows, Appcues created a breakthrough in onboarding.
Although they offer a decent product that can solve all your onboarding problems, Appcues is not really a budget friendly option.
Also, you will have to spare a few days to setup and maintain your onboarding with Appcues, since the tool might be a bit tricky to implement to your business right away.
Appcues’s Essentials plan starts from $249/month and the Growth package starts from $879/month.
Onboarding tools such as UserGuiding offer less than half the price of Appcues with the same features, making it non-ideal for companies with less resources.
Pros: Their targeting and reporting is also superb. We’re able to show flows to certain users based on URL paths and other actions they’ve taken within our app. We can also see some great reports of users who have completed our flows and metrics on where they stopped if they did not complete a flow.
Cons: The way ‘appcues’ are organized in the management console can be a little more user-friendly.
Bootstrap tour is an open-source and completely free library that you, or your developers can use to develop a product tour for your business.
It is close in characteristics to Intro.js, but it seems that the tool doesn’t receive regular updates, and it has been a long time since the last one.
There are actually more than 150+ open issues on Github, from which we can conclude if you experience a problem with the product, you are all alone.
Crumble gives you bubbles, to place into your product and display to your users.
It also is an open-source free platform, that is much more basic and recently-developed compared to the other open-source tools mentioned on the list.
It is still highly useful for those who seek a simple onboarding with tooltips, that is free and requires less time than anything.
Top Intro.js Alternatives Comparison Table
Frequently Asked Questions
Who should use Intro.js?
As Intro.js is an open-source tool for product tours and feature highlights, it is only suitable for developers and for product managers with coding knowledge.
How much does Intro.js cost?
Although Intro.js is a free library, implementing it to a commercial product requires a license; which starts from $9.99 with no support and $29.99 with support.
What are the top alternatives to Intro.js?
The top 5 alternatives to Intro.js are UserGuiding, Appcues, WalkMe, Bootstrap Tour, and Crumble.