Are you looking for an alternative user onboarding solution to Nickelled?
You are in the right place!
In this article, we will go first go over the features, pros, and cons of Nickelled; than its 6 alternatives that can do the same or more as Nickelled, including open source and enterprise-ready solutions.
We will evaluate each product based on our past experience with them and the reviews we have gathered from trusted platforms such as G2 and Capterra.
Also, there is a comparison chart available at the end of the article for visual comparison between the products.
Top Alternatives to Nickelled
First, let’s dive into the pros and cons of Nickelled:
What does Nickelled do?
Nickelled is a user onboarding platform that offers a simple solution to create product tutorials with.
The product is easy-to-use, it could be adopted by anybody in your company. This means that you don’t need any developer to create guides and get them live. It is a great alternative to online documents and product walkthrough videos but it is not currently the most functional onboarding solution on the market.
Nickelled lacks most features its competitors have which enables you to have a complete user onboarding experience. The pricing might be affordable but there are products that offer more value than Nickelled for the same price.
Also, Nickelled has no segmentation at this point, which means you will have all users go through the same onboarding; no personalization.
Nickelled currently has 3 plans available:
- The Guides Package – 10 Tours for $99/month
- The Guides Plus Package – 25 Tours for $199/month
- The Complete Package – 100 Tours plus Nickelled Academies for $399/month
“Nickelled is simple to use, needs no integration (unless you want to) and delivers value immediately.”
“I think with any piece of software there are always features you wish were available for your specific needs.”
UserGuiding is an all-in-one user onboarding solution that offers more functions than Nickelled with the same starting price.
With UserGuiding, you can create:
- Interactive Product Tours,
- User Guides,
- Onboarding Checklists,
- Feature Highlights,
- NPS Surveys,
- In-App Messages.
UserGuiding also has in-depth analytics with which you can track the performance of every step in onboarding elements and a segmentation feature you can use to group and target different groups of users.
UserGuiding vs Nickelled
- Product Tours
- Feature Highlights
- No-code, easy-to-use
- Segmentation, targeting
- Self-help Centers
- Affordable Pricing
- Product Tours
- No-code, easy-to-use
- No Segmentation
- Affordable Pricing
UserGuiding’s pricing is more affordable compared to the market average:
- Basic: $99/month
- Professional: $399/month
- Enterprise: Quotations must be requested
- Bootstrap plan for early-stage startups
“You can get it going in minutes after signing up. The team is very responsive and they are always asking for feedback to improve the product.”
“Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.”
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WalkMe is a popular user and employee onboarding tool used by many large companies such as Cisco, PayPal, and Microsoft.
It is and has been a great solution for especially enterprises; if they possess extra developer time to create and maintain the elements. WalkMe is a complex product that you can’t just log-in and start using, you will need a while to adapt to it before creating guides.
WalkMe doesn’t have a set pricing, but it is known that they offer way above the market average.
“Walkme has allowed us to almost entirely eliminate the need for live training. Our system is specialized and can be complex, yet we now have most clients onboard completely on their own with no training.”
“It becomes a bit difficult to manage active content when you reach a certain level of use.”
Appcues is a pioneer of the no-code user onboarding solutions. It has been around for a long time with countless customers who are pleased with the product tours and other onboarding elements it offers.
However, there are numerous negative aspects of Appcues as mentioned in the reviews.
Though the product can be used without the help of a developer, most users complain that to get Appcues working correctly they often needed assistance.
Also, Appcues costs 2.5 times more to start than Nickelled and UserGuiding.
Essentials plan for Appcues starts from $249/month and the Growth package is priced at $879/month.
“The main benefit of Appcues is its flexibility. You can embed custom code into tooltips to change their appearance, run scripts, embed an iframe, or insert buttons that do custom actions.”
“Frequent bugs when building flows requiring a refresh. Lots of cool stuff you can do but it often requires time from developers to implement properly. Anyone running ad blockers won’t see Appcues flows at all. There seems to be a significant delay between steps, both when previewing flows and when seeing them as an end user.”
Pendo can help you not only in user onboarding, but employee training, detailed analytics, and collecting feedback. It is a comprehensive platform to improve product experience.
Yet, the user onboarding bit isn’t the strong suit of Pendo; it is often praised with its analytics feature. It lacks variety in onboarding, so creating a combination of elements to achieve a complete user onboarding is rather difficult with Pendo.
You need quotations from Pendo team in order to get a price as they offer custom plans based on your business.
“I like the ability to add things to pages without the need for a product release. If there is an issue, we can quickly make a lightbox guide to tell the user something isn’t working, or to give them an alternate route.”
“One thing that can sometimes make me frustrate when I build a guide appears as if it’s natural to edit the text in the center of the guide, but Pendo can edit only from the left.”
Looking for a free solution to create product walkthroughs and onboard users?
Intro.js can help you do just that, well not just that since you will need to pay a small amount to use the library in commercial products. It is an open-source user onboarding solution that you can create product tours with.
If you adopt Intro.js for your product, you will not have access to analytics or segmentation features and the variety of onboarding elements will be extremely limited with just feature introductions and product tours.
Also, since it is an open-source library, you will need full-time devotion of a developer to implement it to your product.
As we’ve mentioned, you’ll need a license for commercial use:
- Starter pack without any official support for $9.99,
- Business pack with a month of official support and code review for $29.99,
- Premium package with a year of official support, code review, and unlimited projects for $99.99.
“I really like the Intro.js plugin because documentation is straightforward and easy to understand. This can work on almost any webpage using jQuery as an included library.”
“The library is definitely open source and free software, but at the same time if I want to use it for commercial use it seems I need to pay a license fee. Why is this required if the code is open source?”
Need something even more basic and completely free? Here’s Crumble:
You’ll only be able to create bubbles that show around your product but as we all know, some products are self-explanatory and don’t need anything else than a few bubbles.
You can download Crumble from the public repository on GitHub.
Top Nickelled Alternatives – Comparison Table
Frequently Asked Questions
Who should use Nickelled?
Product managers and customer success managers should use Nickelled to improve their user onboarding.
How much does Nickelled cost?
Nickelled starts from $99/month with the Guides Package and it allows you to create up to 10 guides.
What are the top alternatives to Nickelled?
The top 6 Appcues alternatives are UserGuiding, Walkme, Appcues, Pendo, Intro.js and Crumble.