Apty can be a very promising tool in a significant number of cases, and can actually help you grow your business through boosting digital adoption.
And in another significant number of cases, it might just not do the job.
Every business has different needs, and Apty seems to have a very solid profile of its customers and use cases that might not fit your needs.
But you’re lucky because I’m certain there’s software that’s right just for your needs, whether that is employee training, customer onboarding, or user adoption.
In this in-depth comparison article, I’ll go over the top 5 alternatives to Apty you should definitely try before moving on with another solution.
But first, let’s see what actually Apty does, and doesn’t:
In this comparison article, I will:
- Talk about what Apty software is,
- Give apty revies and pricing information,
- Talk about the best alternatives to apty,
- Answer the most frequently asked questions about the software.
TL;DR
- Apty is a digital adoption software to help companies onboard their employees better.
- Although the tool’s existing features are pretty good, it lacks lots of necessary features for a DAP software.
- You might need an alternative to it if you need in-app data analytics or feedback options apart from onboarding flows.
- The best alternative to Apty is UserGuiding as it excels both in user onboarding and employee onboarding.
- UserGuiding is also more affordable and more user-friendly.
- Whatfix, Pendo, Intercom and Pendo are also good options to consider if you have a big budget and a spare developer to handle the technical process.
Let’s begin with:
What is Apty?
Apty is a digital adoption platform used mainly by enterprise businesses to boost employee productivity by helping them create interactive in-app guides.
With Apty, you can create interactive guides for any app on your company’s tool stack and push this content to your employees to improve user experience.
You can create guides and content using the Apty client extension which allows you to make changes to your onboarding materials on your web page, thus, also helping to improve user productivity.
With extensive support for some of the most popular B2B platforms on the market including Salesforce, Oracle Cloud, Workday, ServiceNow, and more; a platform like Apty can prove crucial in creating a completely digitalized business.
Top key features of Apty include:
- Guides,
- Announcements,
- Tooltips,
- and Interactive Workflows.
🤔 Notice there isn’t a feature to collect user feedback or track data such as product usage or user behavior??
Apty Pricing
Apty doesn’t have transparent pricing as of May 2022, but they have a free trial program that you can apply for by filling out a form.
How’s that different from getting a sales demo?
We don’t know 🤷♂️
Apty Reviews
Let’s hear about the tool from Apty customers:
👍Pros:
“Apty is incredibly helpful for new employees to get familiar with processes in our project management software. The workflows and tooltips have been essential for our workforce.”
👎Cons:
The deployment and integration part took some time which is understandable but their support was good enough to make us forget about it.
Why you need an Apty Alternative
1- It’s Not What You Need 🤕
Apty has great promise, but it serves a narrow purpose: educating employees on different digital platforms.
So if you’re looking more for employee onboarding or user onboarding flows, you would be disappointed.
If Apty doesn’t fit right in with your needs, give another product in this list a try.
2- Steep Learning Curve and Lengthy Installation 😪
According to many reviews of Apty, the initial learning curve and deployment processes are more difficult to get through than they need to be.
Many customers of Apty think that you need technical experience to fully utilize their software while it is agreed that the installation takes some time.
3- You Also Want to Survey Users 📉
Apty provides you with many features that will help you increase the adoption of your product.
However, it lacks one significant feature that prevents it from being truly an all-around product: in-app surveys which are crucial in understanding the needs and expectations of your users’ product experience.
In this regard, an all-around tool with more onboarding capabilities should help you collect feedback and actionable insights in various ways.
4- Complex Navigation 🧭
Having to navigate between an app and various browser extensions as well as a web app can take a lot from the users. The backend UI is quite clunky, requiring you to toggle between a web app and an installed app
5- Limited Customization 🎨
The widgets are especially the most addressed problems when it comes to customization with Apty. Even though Apty provides you with the much-needed analytics and segmentation, it falls behind in helping you customize content the way you like.
Now that you know what Apty is, what it’s used for, and the main challenges you encounter when using it; let’s dive straight into the alternative digital adoption platforms.
Here are the top 5 alternatives to Apty:
Top Apty Alternatives
- UserGuiding
- Whatfix
- Pendo
- Appcues
- Intercom
Let’s go over each tool and discover how it compares to Apty, hopefully helping you decide why you should choose one over Apty.
1- UserGuiding vs Apty – capable user onboarding, simpler platform
UserGuiding is a no-code digital adoption software that helps software product owners create better in-app experiences for their users with the least amount of input.
If you’re more into onboarding users or employees to your own platform, UserGuiding should be your go-to.
With UserGuiding, you can create:
✅ Interactive Product Tours,
✅ Tooltips and Hotspots,
✅ User Onboarding Checklists,
✅ Resource Centers,
✅ NPS Surveys,
✅ Custom User Segmentation and Triggers.
Unlike many other tools, UserGuiding helps you create a fully cooked onboarding ecperience for your customers, without having to worry about adopting seperate tools for data analytics, resource center creation, checklists and gamification.
With more capable and extensive features, a comprehensive analytics feature and integrations, and in-depth customization options, UserGuiding fits right in with your own platform and help you onboard users efficiently with much more affordable pricing.
UserGuiding Pricing
UserGuiding has transparent pricing plans that are much more affordable than other tools on this list:
- 14-day free trial (no credit card required)
- Basic Plan: $89/month when billed annually for up to 2500 MAU (Monthly Active Users)
- Professional Plan: $389/month when billed annually for up to 20000 MAU with unlimited guides
- Custom Quotation Available for Larger Companies
UserGuiding Reviews
👍Pros:
“I love that I can build an onboarding workflow with all various different engagement/training methods like steps, confirmations, checklists and so much more.“
👎Cons:
“Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.”
UserGuiding vs Apty
 |  | |
|---|---|---|
| Starting Price | $4000-8000/year | $89/month |
| G2 Rating | 4.8⭐ | 4.7⭐ |
| Interactive Walkthroughs | ✅ | ✅ |
| Tooltips | ✅ | ✅ |
| Hotspots | ❌ | ✅ |
| Onboarding Checklists | ✅ | ✅ |
| Announcement Modals/Banners | ✅ | ✅ |
| NPS Surveys | ❌ | ✅ |
| In-Product Surveys | ❌ | ✅ |
| In-App Resource Center | ❌ | ✅ |
| Avg. Deployment Time | ≈ 1 Week | 15 Minutes |
| Knowledge Base Integration | ❌ | ✅ |
| In-Depth Customization | ❌ | ✅ |
| Learning Curve | 😟 Steep | 🙂 Smooth |
UserGuiding also offers free migration services for your in-app content created using other software to minimize your switching costs.
Schedule a demo with one of our experts or start your free trial now:
Don’t Pay a Fortune for Other Tools!
UserGuiding starts from only $89/month.
Create tours, tooltips, and surveys without coding
2- Whatfix vs Apty – Affordable choice for enterprise
Whatfix is another digital adoption tool that is preferred by enterprises. With its similar features to Apty, Whatfix aims to help you increase product adoption for users..
In case you need better analytics and segmentation, Apty can be the right tool between the two. In comparison to Apty, Whatfix requires a bit more technical knowledge.
However, if you are an enterprise looking to onboard your users, Whatfix can be a better option for you.
I can say that the two tools compete closely with each other in targeting enterprises and offering similar features and services. At this point, the pricing will be a significant factor to choose one over the other.
Whatfix Pricing
Similar to Apty, Whatfix also has custom pricing. However, their prices are known to be above the market average.
Whatfix Reviews
👍Pros:
“The price is a little high. It is lack of analytical features. Some features is not easy to configure.”
👎Cons:
“Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.”
3- Pendo vs Apty – More than just onboarding
Pendo is a user onboarding tool that aims to improve the customer experience for better growth.
If you are not an enterprise, another tool that might work for you is Pendo. It provides similar features to the ones mentioned above. However, many who have used the product complain about its lack of simplicity.
Its steep learning curve seems like a big challenge.
Compared to Apty, Pendo’s most appreciated feature is their surveys.
Pendo Pricing
Pendo doesn’t provide a public list of its pricing. You need to contact Pendo to get a custom plan and a price for your business.
Pendo Reviews
👍Pros:
“We compared it to Adobe Web Analytics and found both to be useful, in different ways. The ability to create and execute surveys within a page is the best part of the software.”
👎Cons:
“I wish it was a bit easier to navigate the analytics of the guides. It is also tough to keep the guides active and working properly when you are releasing new features in your product, which skews the analytics if one guide step does not show and stops the guide.”
4- Appcues vs Apty
Appcues is a user onboarding platform that helps you create interactive user onboarding experiences. It is one of the first companies to have ever done it.
Appcues is another platform that is preferred mostly by enterprises. Their product is currently used by thousands of users who are mostly satisfied with it.
Similar to Apty and Whatfix, Appcues is not a budget-friendly option.
Appcues Pricing
If you want to use Appcues with Product Tours add-on:
- 14-day free trial (no credit card required)
- Essentials Plan: $249/month when billed annually for up to 2500 MAU
- Growth Plan: $879/month when billed annually for up to 2500 MAU
- Custom Quotation Available for Enterprises
Appcues Reviews
👍Pros:
“Appcues has been a great resource to our organization in engaging and teaching our customers! It has helped to grow our product adoption metrics and the new improvements make it easy for us to create campaigns on the fly!”
👎Cons:
“I would like a more indepth analytical Insights displayed within the Appcues UI itself. Currently we get a high-level view within Appcues and for a more detailed view, we require to download a .csv or excel file which is a bit cumbersome. Additionally, Appcues isn’t optimized for localization and that is something we would love to have as we are in the global market space.”
5- Intercom vs Apty
Intercom is a customer communications platform that also offers user onboarding services.
When it comes to in-app communication, Intercom seems like a better option for what it provides. However, their product tours are not as effective as any of the other alternatives on the list.
If your focus is to have a more powerful customer communications tool, then Intercom can be the choice for you. On the other hand, if you are looking for an all-around product for product adoption, they do not give you many options, meaning that you can’t use checklists, modals, or any other key UI elements for user onboarding.
Intercom Product Tours Pricing
If you want to use Intercom with Product Tours add-on:
- Start Plan: $74/month for Intercom subscription (2 seats) plus $199/month for Product Tours add-on = $273/month Total
- Support Package: Custom quote on request
Intercom Reviews
👍Pros:
“Intercom is easy to start using to start helping customers and to provide an amazing experience, as well as track basic and initially important information.”
👎Cons:
“I haven’t used the reporting as much as I would like, but I’ve heard feedback it’s not the most robust in terms of identifying and CX issues. Could use more customization.”
Frequently Asked Questions
What type of company is Apty?
Apty is a software company that provides enterprises with a digital adoption platform. With Apty’s product and services, businesses can create onboarding flows and in-app tutorials for employees, s, customers, and users; to improve retention and product adoption.
What is a digital adoption platform?
A digital adoption platform is software that helps business and product owners create in-app elements to guide and educate users, which eventually instills adoption in the user base. These platforms are mainly used to improve the adoption of digital tools among employees or customers, and can have different functions such as video-making or product tour creation features.
Is Apty the best DAP on the market?
Apty can be the perfect DAP fit for many businesses, but for many, it is far from the best product. For example, if you have a higher focus on employee training and enterprise use cases you should select WalkMe while if you are looking to meet your customer’s needs, UserGuiding is your go-to software.
What is a good Apty alternative for onboarding customers?
Apty is not the greatest product to onboard and educates users, and there are some great alternatives such as UserGuiding using which you can create interactive in-app elements without any coding, at an affordable price.
Which Apty alternatives can be used to improve digital adoption during change management?
Apty has a strong focus on change management and employee onboarding, but a strong focus doesn’t always mean the best product. In fact, depending on your price range, exact needs, and technical capabilities, Whatfix or WalkMe are two other solutions with a similar focus to Apty.
