Change is scary.
Be it a personal change or a company-wide change, even the most daring people can be reluctant.
Take me for example.
Recently I had the chance to move in with a friend. The house was nice and big, super close to work too. But being happy in my comfort zone, I was reluctant. And mind you, I am that one friend you can call at 2 in the morning for a trip to Italy.
In the end, I did move in. I embraced the change, and so can you.
Of course, a company-wide change is not as easy as simply deciding to move in with a friend. But there are some tools that can help.
Today, we are talking about change management tools that will redefine change management for your organization and help you get a smooth transition.
Here’s a list of what we will address:
- What a change management tool is,
- How a change management tool can help, and
- What some of the best change management tools are,
Let’s get into it 👇
What is a Change Management Tool?
A change management tool is any tool – platform, app, anything – that an organization can adopt to make sure there is no tension during the change process. By utilizing a change management tool or several tools, companies can track the process, collect feedback, and log obstacles and achievements for changes in the future.
Of course, this all brings to mind one question: how do I pick a change management tool?
There are some factors that change the ideal set of tools for organizations like:
The kind of change – Are you implementing a change of software, strategies, or processes?
The size of change – Does the change only concern a team or department or is it a comprehensive change?
The time of change – What is the targeted time period that you would like to start achieving the change? Are there any other ongoing changes as you start?
The ones affected by change – Does your company have branches? Who is affected by this change and how can you minimize the negative impact?
And other factors too, depending on the very nature of your business. So naturally picking the right change management tool can be tricky.
But hey, let’s talk about how a change management tool can make change easier first.
How they can make change easier
If you ever had to lead a change or even just been a part of it, you would know that there are several change models, change activities, and change certifications.
And they sure do help enormously, but where does a change management tool get into the picture?
Why do we need them and how can they help?
They help plan the change
As we discussed in our change management guide, successful change can’t happen without proper planning.
Most change management tools and other management tools – like Notion or ClickUp – can be used to help plan the change in your organization.
These tools are not only highly needed during a change process but also are quite possibly the ones with the highest priority among change management tools.
So yes, you most definitely need a management tool for change. And luckily, there are many tools just for that purpose.
They help with the technical side of the change
Especially when the change includes software change or when it requires some help from the IT team, a change management tool can come in handy.
While some change management tools have management, IT, and feedback features all in one, some focus specifically on IT management of the change. And that might be just what you need if you are working on a small-scale or enterprise-scale change.
They help with the employee side of the change
Employee pushback is no myth. But there are tools to help.
When it comes to the employee side of the change, a lot has to be put into account. The reactions and actions of the employees, as well as their ability to change and possible feedback have got to be predicted and processed properly.
That’s exactly where change management tools play a role. From the simplest survey tool to the most complex progress tracking tool, they are all change management tools, and they seriously can help.
Okay, but what are these tools that are so helpful though?
Let’s take a look at the best change management tools that will change your change process for the better 🙌
Top Change Management Software in 2021
Planning-oriented change management tools
Depending on the type of change and where exactly you are on the change process, you can see if you need a planning-oriented management tool or not.
Plot twist: you will get one one way or another.
The truth is, the planning part is possibly the most important part of change management and likewise the change process itself. Believe me, you don’t want to get on that road without proper planning.
Thankfully we have two tools that give great priority to planning and team management first and foremost on the list.
Wrike is a professional services software, as they call it. The way we understand it, it is a project management tool. With a powerful set of features too.
And what exactly does this tool trusted by Google, Lyft, and Dell do, you ask?
Wrike helps companies align and connect goals across teams, create streamlined processes with the power of automation, and increase transparency and visibility of work.
Among its top features are:
✅ custom request forms
✅ Kanban boards and Gantt charts
✅ time tracking and progress monitoring
✅ performance reports
✅ task prioritization
Among Wrike’s integrations are Salesforce, Microsoft Teams, Google Drive, Gmail, Outlook, JIRA, Slack, Dropbox, and many more.
Recommended for mid-sized to enterprise companies, Wrike has a free version for teams getting started as well as a free trial. It also has three other plans:
- Professional – $9.80 user/month
- Business – $24.80 user/month
- Enterprise – custom
2- The Change Compass
As the name suggests, The Change Compass is a cloud-based data visualization and planning tool that can work as a compass in your change process.
Essentially, what Change Compass does is help you see your change process in one single place, through one single view.
And that might be more important than you think as Change Compass says such a single view can help you deliver 40% more value across your portfolio of changes.
And what does this one-view tool do actually?
Among its top features are:
✅ Customer impacts management
✅ Strategy execution tracking
✅ Business-as-usual capacity management during change
✅ Change heatmap generation
✅ Change governance improvement
The Change Compass has a free trial option to start using one of the three plans.
- SMB – US$ 395/month, 3 users
- Business – US$ 2995/month, unlimited users
- Enterprise – custom, unlimited users
IT-oriented change management tools
When the change calls for a technical level, an IT-oriented change management tool is your best friend. And oftentimes, change brings about a need for new systems, procedures, and processes. These tools will help.
3- JIRA Service Management
Atlassian’s ITSM software JIRA Service Management is all about collaboration at high velocity in the face of change.
On the surface, JIRA resembles your everyday project management tool. But on a deeper level, its purpose is to connect the devs and the ops, making it the perfect tool IT-wise.
Among its clients are Square, Domino’s, and Twitter; among its integrations are Google, Microsoft, Slack, Salesforce, and more.
And among its features are:
✅ Change requests
✅ Risk assessment
✅ Deployment tracking
✅ Change plans and calendar
JIRA Service Management has a free version that can be used by 3 agents with unlimited customers. It also has three other plans prices of which are calculated according to the number of agents.
- Standard – $20 per agent (average)/month
- Premium – $40 per agent (average)/month
- Enterprise – custom
Giva is a cloud-based, standalone ITIL (information technology infrastructure library) change management tool.
If you are going through an IT change, Giva will help you through it. With a good interface too.
Giva takes pride in its ability to solve many problems like not being able to plan and monitor change in a single view, no visibility to what changes are coming, and no way to track successful or unsuccessful problems.
How does it solve them?
Among Giva’s top features are:
✅ Interactive RFC monthly calendar
✅ Change request and approval workflows
✅ Hardware & software assets linkable to change requests
✅ One place view
✅ Painless compliance reporting
Giva has a 30-day free trial upon which you can choose between two different plans
- Professional – $39/per agent/month
- Enterprise – $69/per agent/month
Employee-oriented change management tools
Employee-oriented change management tools are, as the name gives it away, tools that focus on employee-related problems and obstacles.
Although project management tools and such also take employees into account, employee-oriented change management tools are focused more on change management activities, surveys, feedback, and employee onboarding.
Without further ado, here are two that will get rid of your employee pushback in an instance.
UserGuiding is a user onboarding tool that you can use to hand-hold your customers, employees or any other user through your website or product. And it is possibly everything you need when it comes to walking your employees through a new software after a change.
Don’t believe me? Check this out.
RAM Hand-to-Hand Couriers is a powerhouse in the South African courier industry. It’s founded in 1988 and has 1000-5000 employees.
Than boom. One day they decide it is time for a change.
They start changing their IT systems, but it is not so easy when you have more than 40 branches and thousands of employees. So, they start using UserGuiding.
They use UserGuiding’s interactive walkthrough feature to onboard the employees to the new platform. They even get a mascot named Sam in it!
And their change prıocess? Wanna know what happened at the end? Read the full success story here 👈
But let’s just underline the fact that UserGuiding’s capabilities are not limited to walkthroughs.
Among UserGuiding’s top features are:
✅ Interactive guide and product tour creation,
✅ Checklists, hotspots, and tooltips,
✅ Resource centers,
✅ Powerful analytics,
✅ Segmentation, and targeting
UserGuiding offers a 14-day free trial upon which you can continue with three different plans:
- Basic – $99/month (up to 2,500 monthly active users)
- Professional – $399/month (up to 20,000 monthly active users)
- Corporate – $699+/month (custom monthly active users)
6- The Change Shop
The most usable workplace change management platform on the planet. That is the Change Shop’s tagline. And they are probably not wrong.
The Change Shop makes use of 6 different tools designed to manage organizational change: personal 180, team 180, organization 180, change leader 180, change simulator 180, and Improve.
It is up to you to choose and bundle them according to your needs.
Among The Change Shop’s top features are:
✅ Change commitment forecasting and modeling,
✅ Change action tracking,
✅ Top-performer change commitment/resistance benchmarking,
✅ Change leadership alignment reporting,
✅ Change buy-in assessment distribution
The Change Shop has three plans, one of which is free:
- Change Leader – free (2,500 or fewer team members)
- Enterprise – $180/month (2,500 to 10,000 team members)
- Large Enterprise – custom (10,000+ team members)
Change is difficult, but choosing a change management tool doesn’t have to be.
Hopefully, you can find your pick(s) on this list. Though we should always keep in mind that successful change is a matter of people, not tools. Good luck!
Frequently Asked Questions
Which is the best change management tool?
Choosing a change management tool almost always depends on a couple of factors like the size and time period of the change. So, it is hard to pinpoint the “best” change management tool, but tools like Wrike, JIRA, and UserGuiding are among the great tools for change management.
Can Jira be used for change management?
JIRA Service Management is a great tool for planning and leading a change process, especially if it is a change process that goes into IT as well.
What is a change management plan?
A change management plan is basically a plan prepared prior to initiating the change on an organization and it is one of the most crucial parts of change management in many cases.