Rocketlane is a customer success platform that helps you create smooth user experiences and decreases the burden on your customer success team‘s shoulders. But… It doesn’t deliver everything that it promises.
That is where Atlassian’s Jira Software comes in.
Atlassian is an amazing customer success software that provides a 360-degree angle on all projects, and Jira is their project management software.
So which one is better for you?
Which one of these tools is the better fit for your needs and goals?
To help you find an answer to those questions, I will:
- Introduce Rocketlane and talk about the tool’s cons and pros,
- Introduce Jira and talk about the tool’s cons and pros,
- Compare those tools side-by-side for a better overview.
What is Rocketlane?
Rocketlane is a Collaborative Customer Onboarding Platform that provides a customer portal for you and your clients to be on the same page.
The best thing about Rocketlane, and what makes it stand out from competitors, is the fact that you can create unlimited projects, and you will have to pay by the user rather than the number of projects.
The tool gives you a 360-degree view of your project, where each stakeholder stands, and what progress has been made.
According to Rocketlane, it enables you to:
- Hold your customer accountable,
- Deliver a consistent experience,
- Bring all your project activities into one space,
- Give crystal clear visibility across teams,
- Get insights that help you improve consistently,
- And increase the productivity and throughput of your team.
Pros 🤩 Rocketlane is good for:
✅ “I really like the Presenter mode, which allows me to show my customers what the project is going to look like, within a synthetic view.”
✅ “Rocketlane allows us to control our branding and onboarding experience better than competitors.”
Cons 😮💨 Rocketlaneisn’t good for:
❌ “It´s still missing a few features. I would for example like to order tasks in the project board by drag and drop.”
❌ “Rocketlane does not have a social sign in feature yet and I also feel that the UI can be simplified to have a richer user experience.”
Rocketlane Pricing
- Essentials Package: $19/member/month on annual payment, minimum 5 team members
- Standard Package: $49/member/month on annual payment, minimum 5 team members
- Premium Package: $69/member/month on annual payment, minimum 5 team members
- Enterprise Package: Starting from $99/member/month on annual payment, a minimum of 5 team members
What is Jira?
Jira is a task management tool that is preferred by many due to the two boards it has: Kanban and Scrum.
These two boards help teams break tasks into smaller units so that they can manage what they have on their plates; thus, enabling members focus on tasks that cannot be automated instead.
One unique feature that Jira promotes is its bug tracking; this function enables you to get an overview of the bugs that are apparent in your products and services. By using this function’s template, you can capture, manage and resolve the issues that get in the way by assigning them to the right person.
One thing to keep in mind is that the services that Jira offers might be more appealing to technical people most of the time.
Pros 🤩 Jira is good for:
✅ “Jira has a large number of tools to manage our projects, the correct follow-up to clients and many more, and all this through a wide set of options that are available online.”
✅ “I have been using this tool for one year, and it is the best product management tool. I am using it daily, and my experience is very excellent.”
Cons 😮💨 Jira isn’t good for:
❌ “There are many actions which are not supported for bulk operation. For eg: Change Linked Issues,Change Reporter etc. If JIRA starts supporting such operations, it would prove to be very useful for users.”
❌ ” They should improve on the UI part where you open your issues, it is hard to find “MY OPEN ISSUES” I feel like this should be on top as this is the first thing I want to see as a developer.”
Jira Pricing
- Free Plan: $0 (up to 10 users)
- Standard Plan: $7.75/user per month
- Premium Plan: $15.25/user per month
- Enterprise Plan: You can contact Jira’s sales team to learn more about this plan.
Rocketlane vs Jira
 | Comparison Point |  |
|---|---|---|
| $19/member/month, minimum 5 team members | Pricing | $0/member/month |
| 4.8 ⭐️ | Rating | 4.3 ⭐️ |
| 👍 | Ease Of Use | 👎 |
| 👍 | Ease of Setup | 👎 |
| 👍 | Quality of Support | 👎 |
| 51% mid-market | Reviewers’ Company Size | 42% mid-market |
