You’ve come to the right place if you are looking for an alternative tool to Gainsight PX, with which you can create your user onboarding!
Top Alternatives to Gainsight PX
- Inline Manual
In this article, we go over each tool, their pricing, and the reviews of them that we have gathered from credible sources such as CapTerra, G2, and Trustradius.
You can also find a comparison chart of Gainsight PX and its competitors at the end of the article.
I believe this article will be very helpful for you to make your choice with an onboarding software.
What does Gainsight PX do?
Gainsight is a comprehensive platform for improving each aspect of your UX and managing your growth. They have 5 different products that aim to help with different parts of business management.
The product we will evaluate in this article is Gainsight Product Experience, a tool to improve your user onboarding with product walkthroughs.
The tool has integrations to many platforms and also provides you with a way to collect and act on user feedback.
However, that’s pretty much all you can do with the product. The features are very limited and there are more affordable products that do more than Gainsight PX does.
Gainsight PX Pricing
Gainsight does not provide us with a price range, they offer each customer with a customized plan based on the size of their business.
Gainsight PX Reviews
Pros: We love that we can look into how and how often our customers are using various features of our product. We just released a new feature and can already see that it’s been super popular with our customers – Gainsight allowed us to see that!
Cons: I dislike the difficulty of needing to know the basics of coding to set up in-app engagements, which required me (the marketing director) to use a lot of our development team’s time. Still, it was not difficult overall, and well built.
UserGuiding is a great alternative to Gainsight PX, with a price more affordable and a product that is much easier to use.
It aims to be the “no-code” product that everyone, regardless of their technical background, can use and enjoy.
Along with a price range that is below its competitors comes numerous ways to smoothen your users’ journeys.
UserGuiding has many features you can use to improve your UX and make the life of your users easier. Some of these features are:
- Interactive Product Tours,
- User Guides,
- Onboarding Checklists,
- Feature Highlights,
- NPS Surveys,
- In-App Messages,
- Customer Feedback Gathering
UserGuiding starts from $99/month with the Startup plan, while the Growth plan costs $299/month.
Are you an early-stage startup? UserGuiding has a bootstrap plan you, you can click here to apply.
Pros: You can get it going in minutes after signing up. The team is very responsive and they are always asking for feedback to improve the product.
Cons: Needs more integrations with CRM & user behavior tools.
Appcues is one of the pioneers of no-code user onboarding and has been around for a very long time.
It helps you create a better user experience with various features to onboard users and train them in-app.
The pricing is more expensive than the market average, and to use the tool and integrate it right away you need a technical background. Otherwise, it might take you a couple days to figure out such a comprehensive tool.
Among all onboarding tools, Appcues is one of the expensive ones. Their pricing starts from $249/month for Essentials package, and goes up to $879/month for the Growth package.
Pros: Amazing, the support we get is great, The rep is always there to offer us help when we need it.
Cons: Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
WalkMe is an onboarding solution that has many SaaS enterprises as customers, with over 10 years of experience on the market.
Tech giants such as Microsoft, PayPal, Cisco, and many other trust WalkMe to handle training their employees and users.
If you have someone you can spare to master WalkMe, as it is a complex and comprehensive product, and have the budget to spend on it, WalkMe is a great alternative.
However, if you are looking for a more affordable and simpler tool, you must pass on WalkMe.
Although pricing of WalkMe is unknown and you have to get a custom price for your business, the charges are usually above market average.
Pros: How innovative and smart it is, it makes our relationship with our customers so much easier and fluid, so many great tools, and functionalities, it has very to no little limitations on what you can do.
Inline Manual offers numerous features such as product tours, tooltips, hotspots, and widgets; which all can be used to improve UX.
Although it has various integrations to different popular platforms that create great combinations, current reviews suggest that the tool can be a bit tricky to use and doesn’t always work with full efficiency.
Inline Manual Pricing
For 250 MAU, Inline Manual charges $158/month, then the price increases with your MAU.
Inline Manual Reviews
Pros: The features offered by Inline Manual are truly equivalent to other very pricy and restraining tools. Inline Manual allows to customize well enough to create a tool that serves your own corporate needs.
Cons: Such an app requires a bit of dedication and effort to be set up as they are embedded in your own platform. You need to understand how it works (and also how your own app behaves)
Pendo is a 3rd-party user onboarding platform for SaaS businesses that is focused on user onboarding, in-app training, and feature adoption.
It also provides you with the tools to survey your users.
However, the interface is a bit hard to figure out and the integration takes time if you don’t have any prior technical knowledge.
Pendo does not have a pre-set pricing that is public, they offer custom plans for each customer.
Pros: Started seeing results improving feature adoption with help of Pendo. As a Product Manager, I’ve tried different tools and techniques in past, but Pendo showed the best results so far.
Cons: My biggest complaint is that the interface for customizing the guide center is hard to use and there is limited information on how to customize this.
Intro.js is a widely-used open source library for creating product tours and feature introductions.
It is free until commercial use and preferable by those who seek a simple onboarding that they can spare a developer to create.
Since it is an open-source solution, it requires a high amount of coding experience and technical knowledge to create and implement.
The library only has a single ready-to-use theme for free, so the customization options are limited.
Intro.js also has a limited number of features you can use to improve user onboarding so if you are looking to step your game up, it will not be enough.
Intro.js is free as long as you don’t use it for commercial products. When that is the case however, you need to get a Starter license for $9.99 which offers no official support or a Business license for $29.99 with support and code review.
Pros: I really like the Intro.js plugin because documentation is straightforward and easy to understand. This can work in almost any webpage using jQuery as an included library.
Cons: The library is definitely open source and free software, but at the same time if I want to use it for commercial use it seems I need to pay a license fee. Why is this required if the code is open source?
Top Gainsight PX Alternatives Comparison Table
Frequently Asked Questions
Who should use Gainsight PX?
Product managers and customer success managers should use Gainsight PX to improve their user onboarding.
How much does Gainsight PX cost?
Gainsight PX does not provide us with a price range at the moment. They offer customized plans for each user.
Are there any alternatives to Gainsight PX?
Yes. Top 6 Gainsight PX alternatives are UserGuiding, Appcues, Walkme, Inline Manual, Pendo, and Intro.js.