Why Froged might not be the right tool for you + 6 Alternatives

If you have ever been froged, clap your hands 👏

Quack 🐸

The name is fun, the logo is fun, the promises are well, but as for delivery of promises, well…

We’ve heard from our clients why they preferred UserGuiding over FROGED, and then we went out and tried it ourselves.

I’m not a customer success manager, but from a marketing perspective, here I am to share my experiences with you and clarify why you might need an alternative to Froged.

In this article, I will:

  • Briefly talk about Froged,
  • List out the reasons why Froged is not the one,
  • Introduce you to the best alternatives,
  • Conclude and answer the frequently asked questions.

So let’s begin with:

What is Froged?

Froged is a B2B company that promises to elevate customer success by offering a variety of features that track customer actions and list them as statistics for you.

froged

Froged is a European Company, located in Spain, therefore supports a lot of languages that are widely used in Europe such as Spanish, English, French, and Portuguese.

The idea of such a tool doesn’t really sound bad since people really would want to pay less for more features. Here is what it offers:

  • In App messages
  • Customer Loyalty Programs
  • Customer Behavior Tracking
  • Integrated Knowledge Base
  • Customer Communication Tools
  • Frequent Customer Interactions
  • Customer Metrics
  • Customer Segmentation
  • Email Campaign Performance

And so on. But, just like the 3-in-1 shampoos that never work, Froged doesn’t deliver the promise of maximum customer success. 

froged tool

Froged Pricing

  • Starter Plan: Free forever with 1 seat and limited features
  • Grow Plan: €57.50 per month if paid annually
  • Scale Plan: €207.50 per month if paid annually
  • Enterprise Plan: starting from €890 per month if paid annually

Froged Reviews

👍 Pros:

👎 Cons:

”It is a new product on the market, but it works well. As a result, clients become more engaged and the company becomes more responsible.”

”They should revise their pricing plan since it is too high for small businesses. As they lack some features that can make work more straightforward, a few updates are still needed.”

Why you need a Froged Alternative

I’ve tried the tool myself, but as someone who is in contact with a user engagement tool all day long, I was disappointed with my experience. Here’s why:

1- Steep learning curve

👉 The tool tries to become ”The all-in-one perfect tool” while sacrificing ease-of-use. There are all kinds of customer experience features in it.

But having so many things to learn and not even seeing an automated customer onboarding walkthrough was disappointing. There is a knowledge base available, still, the tiny knowledge base icon was not sufficient and hard to find.

2- Unfulfilled overpromises

👉 As I mentioned, Forged aimed for the sun but fell short. If you try to do everything at once, you won’t become the best at anything. That’s why Forged succeeded in being a good help for customer success teams while failing to become the best option for any of their features.

3- It’s pricey for its value

👉 Don’t forget that the prices are listed in Euros, so the numbers may seem little but the prices are not. The tool can turn out pricey for small businesses and startups while most of its features are offered for better prices in other tools.

4- Not efficient on mobile

👉 As people mentioned in their reviews, the product doesn’t work on mobile devices. This can lead to big problems since many people use their mobile phones as their primary sources to chat with the support team.

5- Not enough customization options

👉 This is one of the main challenges when it comes to complicated tools, they are so occupied with the features that they forget to improve the looks – aka the customization options.

Top Froged Alternatives

I hope you no longer question what Froged is and why you should consider an alternative.

Here are the top 6 alternatives to Froged:

  1. UserGuiding
  2. Zoho Desk
  3. Intercom
  4. Elevio
  5. Front
  6. Twillo 

I’ll go over each tool, how it compares to Froged, and in which cases they should be preferred.

Without further ado, let’s start with our first product:

1- UserGuiding vs. Froged

UserGuiding is a no-code user onboarding tool that can help you improve in-app experiences.

UserGuiding Froged Alternative

UserGuiding is simple, it delivers what it promises, it’s highly customizable, and it’s full of useful features!

If you are a subscription-based business that cares about customer relationships, you would know that quality is more important than the quantity of the features.

So here’s what UserGuiding offers:

  • Interactive walkthroughs
  • Checklists
  • Tooltips and Hotspots
  • In-app messages
  • Help centers
  • Resource centers
  • NPS surveys

And the rest is just the details.

Simply put, UserGuiding has everything you need to send your retention and customer satisfaction rates to the moon 🚀

userguiding analytics

UserGuiding Pricing

  • 14-day free trial (no credit card required)
  • Basic Plan: $82/month when billed annually for up to 2500 MAU
  • Professional Plan: $333/month when billed annually for up to 20000 MAU with unlimited guides
  • Enterprise Plan: Custom Quotation Available for Larger Companies

UserGuiding Reviews

👍 Pros:

👎 Cons:

”The product tours and hotspots actually improved our UX, also their support department helps us anytime we need.”

”I don’t dislike a particular thing. Maybe creating guides can appear first when someone buys it.”

2- Zoho Desk vs. Froged

Zoho Desk is a tool that helps you build relations with customers, and it does this by providing a single place to manage all of your customer interactions.

Zoho Desk Froged Alternative

From email marketing and social media campaigns to live chat and surveys.

You can also use it for internal communications, like employee training or sales meetings.

It integrates directly into your CRM system so you never have to leave your CRM again.

Zoho Desk Pricing

  • Free for up to 3 agents
  • Standard Plan: $14/month per agent
  • Professional Plan: $23/month per agent
  • Enterprise plan: $40/month per agent

Zoho Desk Reviews

👍 Pros:

👎 Cons:

”The product tours and hotspots actually improved our UX, also their support department helps us anytime we need.”

”It overly siloed so you can’t seem to make any progress with the software overall. The integrations don’t work well. You get everything but everything is worse than the other alternatives on the market.”

3- Intercom vs. Froged

No matter if you have a B2B or B2C company, you must have heard of Intercom before.

Intercom is mainly an online chat service for your website.

So you can have live chats on your site, and it will be integrated with your behavioral email marketing platform, so that when people sign up to your newsletter or buy something from your store, they’ll get a message in their inbox.

You could have one-on-one conversations with your customers. Or you could send out automated messages to all of your customers.

And you can also set up funnels based on what stage your customer is in:

🤩 So if somebody signs up for your free trial, you could automatically send them a welcome message

🤩 If they end up buying something, you could send them a thank you message.

A lot of people compare Intercom to Froged since both offer live-chat and product tour features, still, Intercom does much more than Froged.

Intercom Pricing

If you want to use Intercom with Product Tours add-on:

  • Start Plan: $59/month for Intercom subscription (1 seat) plus $199/month for Product Tours add-on = $258/month Total
  • Grow Plan: $119/month for Intercom subscription (5 seats) plus $199/month for Product Tours add-on = $318/month Total
  • Accelerate Plan: $499/month for Intercom subscription (10 seats) plus $199/month for Product Tours add-on = $698/month Total
  • Scale Plan:  $999/month for Intercom subscription (10 seats) plus $199/month for Product Tours add-on = $1118/month Total

Intercom Reviews

👍 Pros:

👎 Cons:

”The product once you get past the setting up and figure out everything on your own, is great. It’s easy to chat with customers and easy to install on any website.”

”Also, a lot of Add block tools catch Intercom as an ad and blocks it – thus creating inconvenience for end users having to choose between

4- Elevio vs. Froged

Elevio is an online platform for managing your entire business, from sales to marketing and customer service.

Elevio Froged Alternative

It helps you automate repetitive tasks, track key metrics, collaborate with colleagues, and more.

What makes Elevio different from the others is that it has a built-in auto translator for a target customer, and is a no-code tool, just like UserGuiding.

Yet, Elevio is a powerfull tool in terms of knowledge and customer segment, but it lacks many features that other competitors serve.

Elevio Pricing

  • 14-Day free trial
  • Starter plan: $79/month for an annual subscription
  • Regular Plan: $119/month for an annual subscription
  • Premium Plan: $249/month for an annual subscription

Elevio Reviews

👍 Pros:

👎 Cons:

”The product tours and hotspots actually improved our UX, also their support department helps us anytime we need.”

”I don’t dislike a particular thing. Maybe creating guides can appear first when someone buys it.

5- Front vs. Froged

Front is a front runner in inter-departmental communication.

Front Froged Alternative

Front is usually compared to Gmail, which explains how easy it is to get used to the tool.

It does not only make internal communication easier, but it also helps you communicate with customers and direct tasks within departments.

Doesn’t matter if you have tens or thousands of users, Front will make it seem easy.

Still, Front is one of the best customer communication tools but it doesn’t offer any other customer service solution.

Front Pricing

  • Starter Plan: $19/month per user on an annual payment and minimum 3 members
  • Prime Plan: $49/month per user on an annual payment and minimum 3 members
  • Enterprise plan: Custom quote

Front Reviews

👍 Pros:

👎 Cons:

”I love being able to share emails and comment internally with my team. Front has a feature that allows you to comment on a specific portion of an email, making communication more direct.”

”IThe mobile app is not very user-friendly, and coming from using Gmail, I miss having an easy-to-use way to create folders to file emails.”

6- Twillio vs. Froged

Twilio creates a single platform with customizable APIs for any platform, built-in intelligence, and a global infrastructure to help you scale your business.

Twillio Froged Alternative

Just like Froged, Twillio is an all-in-one customer community platform, except for the customer onboarding software feature, but unlike Froged, Twillio managed to deliver a good outcome.

The principle of the tool is actually pretty simple, just like an API, Twillio collects all the data and redirects it to the necessary platform. It has multiple integrations with top-notch companies like Salesforce, IBM, and Intercom, making it the only platform that you actually have to use.

In other words, Twillio is like a fair where you can find all you need and leave without getting tired.

The main reason why it’s an alternative to Froged is its ability to gather all kinds of communication mediums within it, giving it easier access.

Twillo Pricing

Twillio charges separately for all its features, here are some:

✅ Email API Plans:

  • Free plan available for up to 100 emails a day
  • Essentials 40K Plan: around $14.95/month for up to 40.000 emails per month
  • Essentials 100K Plan: around $29.95/month for up to 100.000 emails per month
  • Pro 100K Plan: around $89.95/month for up to 100.000 emails per month
  • Pro 300K Plan: around $249/month for up to 300.000 emails per month
  • Pro 700K Plan: around $449/month for up to 700.000 emails per month
  • Pro 1.5M Plan: Around $749/month for up to 1.5 million emails per month

✅ Conversations Plans:

  • Usage fee: $0.05 dollars per user
  • Storage fee: $0.25 dollars per GB

Twillo Reviews

👍 Pros:

👎 Cons:

”Most of my work in Twilio is testing ideas, so a no-code quick prototyping tool for twilio is a game changer.”

”I send about 50,000 SMS a month via Twilio. Your plan says you charge $9.99 per additional 5,000 SMS – do they even have API enterprise plans?”

Conclusion

Well, the list I prepared includes a variety of amazing tools. I guess this is what happens when you try to become all when you can’t even be one of them…

I hope now you know why you don’t have to deal with bad User Interface, high prices, and insufficient customer support for just one of the features of Froged.

Frequently Asked Questions


Who should use Froged?

Anyone who wants to analyze their customer interactivity, customer lifecycle, customer personas, and customer responses can use Froged.


How much does Froged cost?

Forged costs €57.50/month for up to a thousand monthly active users and the prices go as high as €890/month.


What are the top alternatives to Froged?

As for email content such as email automation, effective email campaigns, and contact with email, the top competitors to Froged would be Front and Intercom. 

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Hilal Yıldırım

Hilal is the Creative Content Writer of UserGuiding, specializing in onboarding and growth. When she isn't writing, you probably can't find her: she could be anywhere, taking photographs on her motorbike.

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