Hello, this is Mert from UserGuiding team.
We are all bored with companies trying to relate their irrelevant products with COVID-19.
I am too. So I’ll try to keep this post as short as possible and explain how we can really help.
Here are 5 ways you can use UserGuiding right now to reduce churn
COVID-Meter: Our Free Survey Tool
We’ve been discussing ideas that we can offer society for free that will also help them keep their business going. So we’ve tweaked our NPS survey feature so that you can get quick feedback from your users with this standalone survey tool.
It’s 100% free without any limits. You can ask how much their business is affected by the Coronavirus and offer special promotions to the most affected by setting automated messages via Intercom.
Sticky Headers & Footers
Sticky headers and footers perform perfectly for making your COVID-19 announcement and telling your users about your special campaign for them.
Here’s a live example in our playground domain – where we experiment our ideas:
Announcements with Modals
You can create popups(aka modals), target different segments and users with personalized messages as well with UserGuiding.
Get Feedback & Take Action
There is a lot of research if the Net Promoter Score correlates with the churn rate. It’s not a direct churn predictor. But NPS surveys are a great way to find unhappy customers and get their feedback. So that you can keep building what people actually want.
We were working on integrations for a while. Currently, Intercom integration ready to set automation with your NPS surveys. So you can easily set messages on Intercom based on your users’ NPS ratings.
PS: More integrations are on the way!
Increase Product Adoption with Tooltips, Hotspots, and Help Centers
Now it’s the perfect time to do something you and your team have been postponing for a long while: go over your user journey to improve UX and product engagement.
The longer this uncertainty continues the more companies will start cutting off their costs. And they’ll start from the software that has the least effect on their business.
UserGuiding at its core is a product adoption software that you can create tooltips for contextual onboarding, hotspots to add information icons to your panel, and create help centers for your users to get instant help with interactive guides.
PS: Are you a startup? We want to help you grow your business.