Serra Alban

Serra Alban

About
When I realized I won’t be the next Greta Gerwig I found myself as a creative content writer at UserGuiding. I’ve been obsessed with UX design, customer success, and digital adoption ever since. If you could stare at good UX for hours like me don’t hesitate to hit me up on LinkedIn. I might end up dropping too much movie trivia but hey, old habits die hard.
website overlay tutorial guide

How to Create Website Overlay Tutorials in 3 Steps – no coding required

UX Design
Like it or hate it, website overlays are a part of our lives now. Wherever you go, whatever website you might be on, it is always certain that you’ll either get…
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inspiring product tour examples

8 Inspiring Product Tour Examples That Delight Users

Product
I love a well-designed product tour. I take product tours for fun. I like to be a part of a well-organized, precise onboarding. A good product tour…
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A Guide to Website Walkthroughs: Top Software and Examples

User Onboarding
Website & App Walkthroughs are often overlooked, but they just might be the remedy to your user onboarding problem. Let’s talk about how they work.
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No code tools

46 No-Code Tools You NEED to Try in 2023

Product
There are countless no-code tools that you can use to build and manage in your personal and business life. Here are 46 to start with.
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A Guide to Announcing New Features Effectively – Top Examples & Best Practices

Product
It is necessary to announce your new features correctly because the announcement will be decisive in whether the new feature will be adopted or not.
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user onboarding examples

12 Examples of the Best User Onboarding Experiences

User Onboarding
User onboarding experiences can make or break a user’s perception of your product. To keep it engaging, effective, and even fun, looking at some of the best examples out there helps a great deal. Let’s take a look!
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A Guide to “Aha!” Moment

A Guide to “Aha!” Moment – How to find it, Definition, Examples

SaaS
Aha moments are magical moments that focus an entire company under a goal. In this article, we discuss what an aha moment is and how to find it with examples.
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micro-surveys

How to Utilize Different MicroSurveys to Fight Churn and Drive Retention

Product
It is obvious that external surveys don’t perform as well as surveys inside the app. In this article, we’ll tell you how you can fight churn with right feedback.
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A Quick Guide to User Journey Mapping

Product
User journey maps are an essential part of UX design and when used right, it can be a good way of spotting pain points and enhancing in-app experiences. In this article, we look at the what, why, and how of user journey maps.
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The Best Digital Adoption Platform For Your Onboarding Needs in 2023

User Onboarding
Looking for a digital adoption solution for onboarding users and employees to a platform? Here’s why UserGuiding might be the one that you need.
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What is Customer Churn and How to Reduce It – 2023 Guide

Growth
Customer churn can be delicate. And if you don’t track it and take necessary measures when needed, it can be dangerous. In this article, we are looking at what customer churn is and how you can conquer it.
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Creating Stellar App Walkthroughs in 5 Steps

Creating Stellar App Walkthroughs in 5 Steps + Examples

User Onboarding
Have you ever been on an app and felt like something is missing? Bet it was an app walkthrough. Let’s talk about app walkthroughs and how to nail them.
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