New Employee Training: What to do and what not to do
Whether you are in retail or SaaS, employee training is a must for every business. But it seems effective employee training isn’t. According to guide2research’s report, 49% of talent developers…
How to Create an Engaging Employee Engagement Survey
Your company’s finances have never looked better, but news has reached you that many employees have given notice. What’s happening here? The most recent all-employee survey found no problems nor…
Your Guide to Using Docusign Effectively
Many people, from students and teachers to business professionals and clients, are switching to electronic signing in this day and age. It’s quick, it’s paperless, and it’s painless. You don’t…
Change Management Questions – Examples and Templates
While major factors affecting the success of a business such as market conditions, customer demands, information age, technological growth, input cost, or competition dynamics are rapidly changing, it is also…
What is Customer Retention and 8 Customer Retention Strategies that Work Like a Charm
Back in 2018, I went to the same coffee shop for ten months straight just because they had loyalty cards. True story. Now I might come off as a cheapskate,…
How to announce Product Updates (emails and in-app announcement)
Don’t you think it’s always exciting to announce new product updates? After all, there is a lot of effort put into these updates and everyone loves to get some appreciation…
Direct vs Indirect Competition – What’s the difference?
Imagine this. You have just finished your long working day, and you want to eat something delicious. A burger! The first thing that gets on your mind. Mmm, you can…
Progressive Profiling: The Key to Better Customer Relationships
Personalization plays a key role in marketing. You need to understand who your customers are before you decide how to approach them. Right, you know who your buyer personas are…
The future of Customer Experience (CX)
Companies are investing heavily in tools and technologies that will help them better understand their customers, but the backbone of CX efforts still remains survey-based measurement systems from decades ago.…
Customer Loyalty: The Key to Business Growth
What keeps customers coming back, or telling their friends about you? In the past, many companies aimed solely at acquiring new customers. Companies would sell their product to a customer…