Anyone in SaaS would know the importance of customer retention, customer satisfaction, and overall customer success.
But what we do to achieve these business goals is often overlooked, especially one big contributor:
Customer onboarding at its very core means offering a customer journey that easily sets users up for value. And that is only possible through well-planned customer education.
In enhancing customer engagement and user experience through customer training content, there are various ways to use customer training programs.
One of these is LMS for customer training.
And so, let’s talk about:
- What an LMS platform is,
- What a customer training LMS platform is, and
- Some of the best LMS platforms as customer training software
Let’s dive right in.
What is an LMS platform?
A learning management system, or as many refer to it, LMS is a web-based platform that serves as an instructional and administrative tool for online courses. It allows learners to access all relevant information in one place, potentially reducing learning costs and improving quality. It’s crucial for businesses to be able to communicate with their customers in the most effective way possible. This is why a learning management system, or LMS platform, is such an important business tool: It allows companies to connect with their customers and/or employees in a centralized location.
While a learning management system is essentially used to educate a group of people on the same premises or under the same conditions, like a group of employees or students, there are different solutions as well.
Cue LMS as a customer training platform.
Know the Difference: What is a Customer Training LMS platform?
A customer training learning management system is an online customer training software that allows you to create a classroom or company-wide environment for your employees, partners, and, most importantly, your customers. Especially for complex products with a need for documented material throughout the customer lifecycle and customer education programs, learning management systems for customer training is perfect.
Among the most important benefits of customer training learning management systems is that they can be used both as customer training programs and as a way of storing advanced educational content with knowledge bases and other tools.
From the user interface of a product to the details of how to use a very specific feature, LMS customer training solutions can accelerate the training progress while also ensuring hands-on experience.
But how exactly do you do that?
Let’s take a look at some of the best LMS for customer training platforms on the market in 2022.
The Top 14 LMS Platforms for Customer Training
The bliss of online training came with the need for employee engagement and employee training.
But thanks to that, today, we get to enjoy the perks of learning management systems for the endless benefits of customer training.
With more than 10 million learners using online learning platforms globally, there is a growing need for eLearning solutions that will provide businesses with the ability to deliver quality customer training without breaking their budget.
Let’s look at the top 14 LMS platforms for the best customer experience.
TalentLMS is a fully customizable cloud-based eLearning tool.
The software serves as a complete platform to help you grow your business and deliver effective training. TalentLMS helps you track the progress of your employees, conduct e-learning for internal or external clients, easily manage your classes, provide certification exams, and much more!
TalentLMS also comes with advanced features and intuitive management. Not only does it offer direct integration with Salesforce, BambooHR, WordPress, and GoToMeeting for enhanced training, but the app also comes with plenty of prebuilt courses.
Knowing that user satisfaction is very important in software, TalentLMS makes it easy to use and learn.
TalentLMS has an average score of 8.9 per TrustRadius.
UserGuiding is a no-code user onboarding tool built to help fast-growing companies help users find value in their products.
UserGuiding helps you onboard your users with product walkthroughs, user checklists, and other onboarding UX elements that don’t require any coding, allowing you to prompt the right in-app experience, to the right user persona, at the right stage of their user journey.
The platform can be used to turn software guidelines into automated and self-guided interactive guides, and also, the resource center feature can be used to help teams offer their educational material in-product as a part of the ongoing training.
With UserGuiding, you can create:
- Interactive Product Tours,
- Tooltips and Hotspots,
- User Onboarding Checklists,
- Resource Centers,
- NPS Surveys,
- And custom user segments.
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Litmos is one of the leading providers of cloud-based Learning Management System (LMS) software.
Litmos LMS enables organizations of all sizes to offer engaging eLearning courses and exams, track learner progress, and manage their training programs.
It is a cloud-based LMS that is easy to use, affordable, and feature-rich. It allows you to manage your entire training program from start to finish giving you complete control over your learner engagement and customer training strategy.
Litmos Training is a tool that can be used to solve the pain points of any industry.
Its platform allows for ease of use and scalability, whether you’re a small-to-medium-sized company or a large enterprise.
Canvas LMS is the leading, modern learning management system for higher education that helps instructors create a more engaging learning experience for students.
A simple, clean interface keeps instructors focused on teaching without distractions. Canvas is an LMS platform that lets you create courses and deliver content and assessments online. From building a course to managing enrollment and reporting, Canvas helps instructors save time and create a dynamic learning experience.
Docebo is an eLearning platform that is ready and scalable to meet your training needs.
It helps you deliver exceptional and engaging online learning experiences backed by a powerful suite of tools and functionality to support you every step of the way.
The Docebo Enterprise plan is a subscription-based SaaS that is available for organizations with 300 monthly active users and beyond.
There is a 14-day trial which is adequate for most people, yet some users might need a bit more time to make sure everything works for them. The platform offers a great UX, which is essential for motivating and engaging learners.
Paradiso offers an enterprise-level Learning Management System (LMS) that is used by some of the top companies in the world to manage their internal training needs.
The company also provides a range of other services, including off-the-shelf courses, course creation services, and managed learning services.
It is an affordable alternative to other solutions on the market, which makes it a great fit for companies without a lot of resources.
Overall, Paradiso is an easy-to-use, cloud-based software that allows you to deliver courses over the internet. The features are similar to those of other LMS platforms, but it’s also highly customizable and flexible, so you can set up a course exactly as you want it.
7- SkyPrep LMS
SkyPrep is a cloud-based Learning Management System that helps you build and administer the most effective online learning courses
SkyPrep replaces your clunky, expensive, out-of-date LMS with an intuitive, easy-to-use system that gives your learners access from any device. The solution is for small-to-large organizations looking for an easy way to train employees, customers, and/or partners.
Proprofs is one of the top online training platforms in the world, offering computer-based e-learning training courses for software developers and others.
Proprofs platform is intuitive and easy to navigate, with a number of tools that make it easy for you to design your own course. Whether you are new to eLearning or an experienced instructor, they have everything you need to get started.
Also worth mentioning, they offer a library of 100+ courses and templates, and they have more than 15 million customers enrolled.
9- iSpring Learn
iSpring Learn is a powerful and interactive LMS for all enterprise-level organizations that want to improve the quality of their training.
iSpring Learn is a learning management system that helps enterprises deliver effective and engaging online training. This customer training LMS provides a comprehensive suite of features required for an effective, modern, and scalable learning management system.
It supports complex enterprise-level business needs such as handling single sign-ons, staff development, mass enrollment events, analytics dashboards for reporting on progress in the organization’s learning goals, and much more.
Blackboard is a learning management system that assists in the delivery of course content, assessments, and community building.
It can be used by any type of institution or user, from university students to corporate learners.
It has almost 16K customers enrolled. The pricing is around $2500 per year/school. It also offers a free trial. Blackboard is an LMS that has an integration mechanism and data management for students.
11- Joomla LMS
Joomla LMS is a content management system that has been tailored for the needs and expectations of different segments of the education and training industry.
This includes schools, colleges, universities, corporate training departments, and many more.
Joomla LMS is a complete suite that provides all the features needed to run an online training course or customer training program. In this way, JoomlaLMS is a powerful tool that can be used for any aspect of online learning or training – from course design to delivery to assessment.
The price ranges between $299 and $799 per year, and they offer a free trial for a month. There are almost 1.2K customers enrolled in the courses.
12- Absorb LMS
Absorb LMS is an online learning platform that provides everything you need to design, deliver, and manage your eLearning courses.
With the help of this system, you can create interactive training content for your employees AND your customers. The intuitive interface makes it easy to create courses with a wide range of features, such as quizzes and surveys, learning paths, and course completion certificates.
Absorb LMS enables e-learning managers to create, deliver and manage their courses through a single platform. It also facilitates access to all types of content, including videos, documents, presentation slides, and much more.
The learning management system has almost 1K customers.
13- Mindflash LMS
Mindflash LMS is a Learning Management System (LMS) for creating, delivering, and analyzing online training programs.
From onboarding to performance management, Mindflash helps businesses get the results they want from their learning initiatives by integrating all aspects of the training lifecycle – from development to delivery to analysis – in one place.
Mindflash’s intuitive platform allows users to create engaging courses across desktop and mobile devices in minutes, regardless of technical expertise. There are three plans for pricing; Standard, Premium, and Enterprise.
eFront is yet another highly capable LMS that helps enterprise-level companies educate users using highly secure online training software.
The number one selling point of eFront is their understanding of privacy, promising secure cloud-based storage accessible across desktop and mobile.
The pricing for Front has three plans, Business, Enterprise, and Large Enterprise, with also a custom plan. The pricing starts from $1000 per month for unlimited online courses.
Whatever solution you go for in the end, the important part when it comes to product adoption or employee training is to focus on knowledge retention.
What matters is not the content but the way it is delivered.
And no pick of LMS can dictate how you choose to educate and engage your users. Whatever learning management system you choose, at the end of the day, it is up to you to make good use of it.