Ceren Kurban

Ceren Kurban

About
Ceren is a Creative Content Writer at UserGuiding. She writes about the latest development in SaaS and product. She decided to pursue a career in journalism and content upon seeing The Bold Type. When she is not writing, you can find her gossiping with stray animals or listening to the Alvin and the Chipmunks covers of random songs
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A Deep Dive Into 22 Product Announcement Emails That Just Work

Product
Money can’t buy happiness, they say. How about the other way around? Can “happiness” bring money along? 💰💰 Well, maybe not for us ordinary people…
Ceren Kurban Ceren Kurban · 34 min read
user experience personalization examples

11 Personalized User Experience Examples That Convert Well

UX Design
We humans expect personalization in almost every area of our lives. We often consult the vendor when purchasing sunglasses for frame recommendations that…
Ceren Kurban Ceren Kurban · 22 min read
in app survey feedback tools

14 Best In-app Survey and Feedback Tools of 2024

Product
According to study, out of 362 companies, more than 80% of companies believe that they offer superior experiences to their customers compared to their…
Ceren Kurban Ceren Kurban · 21 min read
in app survey examples

10 In-App Survey Types and 18 Real-Life Examples from Apps That Get It Right

Product
Everyone asks, “Would you like to upgrade your subscription plan?” but no one asks, “Would you like to go watch the new Barbie movie?”. Just think.
Ceren Kurban Ceren Kurban · 28 min read
Top 13 Product Experience Platforms

Top 13 Product Experience Platforms for Product and Growth People

Product
As growth teams and product teams, I know you already have A LOT on your plates. You want to ensure that, throughout their customer journeys…
Ceren Kurban Ceren Kurban · 20 min read
A Day in the Life of a Customer Success Manager

A Day in the Life of a Customer Success Manager – routine and tasks

User Onboarding
Customer. Success. Manager. A pretty clear name, actually. A manager who is responsible for the success of customers. Yet, how? How can someone ensure another’s…
Ceren Kurban Ceren Kurban · 15 min read
How to Write Free Trial Emails for Conversion

How to Write Free Trial Emails for Conversion + 8 Examples

UX Design
Free trials mean a lot to both companies and users, and so do emails that come along with them. It shows how much a company cares about its users…
Ceren Kurban Ceren Kurban · 22 min read
2023 Guide to Customer Success Manager

2024 Guide to Customer Success Manager Job Descriptions and Required Qualifications

SaaS
The customer comes first. Whether you’re in the service or tech industries, I’m sure you’ve heard this phrase before. And I’m pretty sure you know what it means…
Ceren Kurban Ceren Kurban · 12 min read
22 Interview Questions to Ask Potential Customer Success Managers in 2023

22 Interview Questions to Ask Potential Customer Success Managers in 2024

SaaS
I remember my first job interview; I was incredibly stressed. All those questions on my mind: what are they gonna ask? Should I ask questions too? How long/
Ceren Kurban Ceren Kurban · 16 min read
How Fast-Growing SaaS Companies (100+) Onboard Their Users

How Fast-Growing SaaS Companies (100+) Onboard Their Users

User Onboarding
We’ve analyzed 100+ user onboarding flows of user-favorite SaaS and software products of the last year, all the way down to their building blocks.
Ceren Kurban Ceren Kurban · 23 min read
home office essentials

31 Home Office Essentials for the Remote Worker

For You
I used to think that it was my unfortunate fate to bear and live with my backache… I had made my choice to become a remote worker, and I couldn’t change the…
Ceren Kurban Ceren Kurban · 29 min read
product stickiness

Measuring and Driving Product Stickiness – the advanced guide

Product
I don’t know you, but I would kill for a bunch of fine sticky notes and post-its, the ones that stay where you put them. Write down meeting notes…
Ceren Kurban Ceren Kurban · 11 min read