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Suzan Çalcalı
About
Suzan is a former Customer Success Manager of UserGuiding, a code-free product walkthrough software that helps teams scale user onboarding and boost user engagement.
16 Customer Success Metrics and KPIs to Track in 2023
Growth
Customer success teams need to keep a close track of various customer satisfaction and business metrics to thrive. Here are 16 customer success metrics to get you started.
Suzan Çalcalı
August 17, 2023 ·
21
min read
13 Essential Customer Success Tools / Software to Adopt in 2023
Growth
Best customer success teams are equipped with great customer success tools that help fight churn and increase customer satisfaction. Here are 13 of them.
Suzan Çalcalı
May 30, 2023 ·
20
min read
How User Onboarding Helps Boost Customer Success
User Onboarding
The best way to boost customer success is with user onboarding. Learn why and how user onboarding helps boost customer success in our article.
Suzan Çalcalı
December 24, 2021 ·
5
min read
Who exactly is an Onboarding Specialist? (Salary, Job Description, Skills)
User Onboarding
An onboarding specialist is an absolute need for any SaaS company aiming high. Let’s talk about who, why, and how.
Suzan Çalcalı
December 20, 2021 ·
10
min read
Top 7 Customer Loyalty Management Software in 2023
Growth
A loyal customer expects to be treated like a VIP. Here are 7 Customer Loyalty Program software that will help you get more happy loyal customers:
Suzan Çalcalı
October 28, 2021 ·
13
min read
A Guide to the Customer Lifecycle: Definition & Stages
User Onboarding
a Customer Lifecycle is a necessary track to follow for all companies with their eyes on the prize. So, let’s find out what it exactly is and its stages.
Suzan Çalcalı
June 9, 2021 ·
13
min read
What is Customer Effort Score and How to Calculate CES
Growth
Customer Effort Score can be a strong indicator of customer satisfaction, and many businesses use it for that purpose. Here’s how you can get started with CES.
Suzan Çalcalı
April 1, 2021 ·
11
min read
Customer Success Salaries and Career Path in 2023
Growth
Customer Success is a trending field, growing in numbers. Here are what the responsibilities and the salaries of customer success managers around the world are.
Suzan Çalcalı
March 22, 2021 ·
13
min read
Best Help Authoring Tools to use in 2023
Product
Any product needs an online knowledge base, for lost and/or curious users. A help authoring software (HAT) can help you create online knowledge bases.
Suzan Çalcalı
January 15, 2021 ·
10
min read
