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Suzan Çalcalı
About
Suzan is a former Customer Success Manager of UserGuiding, a code-free product walkthrough software that helps teams scale user onboarding and boost user engagement.
Who exactly is an Onboarding Specialist? (Salary, Job Description, Skills)
User Onboarding
Being the new one sucks.—Except when there’s an onboarding specialist in the room. Whether it is for customers or employees, onboarding is a skill you need in…
Suzan Çalcalı
·
11
min read
Published:
October 29, 2021
(
Updated:
February 14, 2024)
Top 7 Customer Loyalty Management Software in 2023
Growth
You should never waste a potential that you see, they say: This is how it works in life, education, business, etc. Customer loyalty is one of these potentials.
Suzan Çalcalı
·
13
min read
Published:
October 28, 2021
(
Updated:
June 28, 2023)
A Guide to the Customer Lifecycle: Definition & Stages
User Onboarding
How great would it be if we could just get customers to purchase our product once, and then they would stay with us forever? What a dream, huh? Sadly…
Suzan Çalcalı
·
13
min read
Published:
June 9, 2021
(
Updated:
June 22, 2023)
What is Customer Effort Score and How to Calculate CES
Growth
Although a difficult challenge is always welcome for the brave-hearted, most of us want to live our day-to-day as smooth as possible. So it would make sense to…
Suzan Çalcalı
·
11
min read
Published:
April 1, 2021
(
Updated:
October 13, 2023)
Customer Success Salaries and Career Path in 2024
Growth
Whether you are a part of the customer success industry or just getting ready to step into the game, one thing is obvious: it is ever-growing and everchanging.
Suzan Çalcalı
·
13
min read
Published:
March 22, 2021
(
Updated:
March 15, 2024)
16 Customer Success Metrics and KPIs to Track in 2024
Growth
I questioned success my whole life. It was a very abstract term for me to define, and even harder to achieve. I always kept asking myself, “what defines success?
Suzan Çalcalı
·
21
min read
Published:
March 1, 2021
(
Updated:
March 14, 2024)
Best Help Authoring Tools to use in 2024
Product
love, internet. Aside from the fact that it removes any limitations to communication, and hosts my favorite content, it is the biggest library ever, by far.
Suzan Çalcalı
·
10
min read
Published:
January 15, 2021
(
Updated:
March 14, 2024)
13 Essential Customer Success Tools / Software to Adopt in 2024
Growth
Often overlooked, customer success is one of the most important aspects of any company. A customer success team should be able to help users succeed and…
Suzan Çalcalı
·
20
min read
Published:
July 27, 2020
(
Updated:
March 14, 2024)
How User Onboarding Helps Boost Customer Success
User Onboarding
You’ve read the title, You’ve seen the image, You’ve got the pun… Right? Right now, you are probably thinking that I’ve killed the joke by explaining it…
Suzan Çalcalı
·
5
min read
Published:
September 27, 2019
(
Updated:
June 19, 2023)