What is Customer Effort Score and How to Calculate CES
Although a difficult challenge is always welcome for the brave-hearted, most of us want to live our day-to-day as smooth as possible. So it would make sense to buy a…
Posts by author
Suzan Çalcalı
7 posts
Suzan is the Customer Success Manager of UserGuiding, a code-free product walkthrough software that 2000+ companies trust in their user onboarding.
Customer Success Salaries and Career Path in 2021
Whether you are a part of the customer success industry or just getting ready to step into the game, one thing is obvious: it is ever-growing and everchanging. According to…
10 Customer Success Metrics and KPIs to Track in 2021
The effects of a successful customer success department can have long-lasting effects on various other departments of a company. But to track the real performance of the CS people in…
Best Help Authoring Tools to use in 2021
I, love, internet. Aside from the fact that it removes any limitations to communication, and hosts my favorite content, it is the biggest library ever, by far. It contains information…
9 Essential Customer Success Tools to Adopt in 2021
The definition of a customer success tool might be unclear to you. Long story short, it is something that helps companies make sure the customers are satisfied and avoid customer…
10 Tips for Website Redesign in 2021
Business owners often profess their excitement when it comes to redesigning the website. And why wouldn’t they be? Redesigning your website is of the utmost importance to achieve optimal user…
How User Onboarding Helps Boost Customer Success
You’ve read the title, You’ve seen the image, You’ve got the pun… Right? Right now, you are probably thinking that I’ve killed the joke by explaining it; if I should’ve…