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Efehan Celik
About
Efehan is the Customer Success Manager of UserGuiding, a code-free product walkthrough software that helps teams scale user onboarding and boost user engagement.
How to Consistently Offer Good Customer Service in 2023
User Onboarding
When was the last time you experienced a service so good that you just had to tell your friends about it? Good Customer service is one of the most important…
Efehan Celik
March 13, 2022 ·
13
min read
Customer Service Automation – 5 Steps to Making it Work
Growth
Customer service automation is on the rise, and many companies leverage automated solutions to improve their support teams' performance and productivity.
Efehan Celik
March 13, 2022 ·
11
min read
8 Customer Service Metrics Every Business Needs to Track in 2023
Growth
A reputation is built over time but can be ruined in an instant. Even if you spend years developing an excellent reputation for your brand, you can lose it…
Efehan Celik
February 26, 2022 ·
12
min read
The Ultimate Guide For The Fail-Proof Customer Success Plan
Growth
You have a great product. You're doing everything right: you have a great website, social media savvy, and a recognizable brand. But despite all of that…
Efehan Celik
January 16, 2022 ·
11
min read
11 Essential Roles of Customer Success Teams
Growth
Those who say I’ll be there for you no matter what will not be with you when you face a problem after purchasing a new product. You will need help…
Efehan Celik
December 30, 2021 ·
9
min read
