Efehan Celik

About: Efehan is the Customer Success Manager of UserGuiding, a code-free product walkthrough software that helps teams scale user onboarding and boost user engagement.

How to Consistently Offer Good Customer Service in 2024

When was the last time you experienced a service so good that you just had to tell your friends about it? Good Customer service is one of the most important…

Efehan Celik · 13 min read
Published: March 13, 2022 (Updated: March 21, 2024)

Customer Service Automation – 5 Steps to Making it Work

Growth

Customer service automation is on the rise, and many companies leverage automated solutions to improve their support teams’ performance and productivity.

Efehan Celik · 11 min read
Published: March 13, 2022 (Updated: February 26, 2024)

8 Customer Service Metrics Every Business Needs to Track in 2024

Growth

A reputation is built over time but can be ruined in an instant. Even if you spend years developing an excellent reputation for your brand, you can lose it…

Efehan Celik · 12 min read
Published: February 26, 2022 (Updated: March 21, 2024)

The Ultimate Guide For The Fail-Proof Customer Success Plan

Growth

You have a great product. You’re doing everything right: you have a great website, social media savvy, and a recognizable brand. But despite all of that…

Efehan Celik · 11 min read
Published: January 16, 2022 (Updated: October 12, 2023)

11 Essential Roles of Customer Success Teams

Growth

Those who say I’ll be there for you no matter what will not be with you when you face a problem after purchasing a new product. You will need help…

Efehan Celik · 9 min read
Published: December 30, 2021 (Updated: October 12, 2023)

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