Privacy Policy

Last Updated: 25 Jun, 2019

Last Updated: 25 Jun, 2019
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YNOT Partners Yaz. Paz ve Dan. A.Ş. (“UserGuiding”, “us”, “we”, or “our”) is committed to protecting the privacy of its customers and end users.
This page summarizes the data we collect from the UserGuiding website (“site”) or software application, including API (“app”) and how we help ensure excellent privacy standards. When you use our site or app you agree to the data practices as per this policy.

Overview

Our approach to data security and privacy includes but is not limited to:

Fully complies with the EU General Data Protection Regulation (“GDPR”).
Uses best-in-class cloud vendors with excellent security standards.
State-of-the-art platform security.
Encrypts all customer and end-user data.

Kinds of Data We Collect

UserGuiding collects data about customers and processes data on behalf of customers, about their end users. UserGuiding does not sell any data to third-parties, and makes clear it’s responsibilities as a Data Controller and Data Processor under the GDPR.

Customer Data

Since UserGuiding is a B2B SaaS, we never target end users or customers as a potential subscriber. When we say “customer” or “user”, we mean someone working for a startup, corporate company or any kind of organization looking for a business solution like UserGuiding. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”).

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Personally identifiable information may include, but is not limited to:

Name
Company Name
E-mail Address

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We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us via email at [email protected].

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UserGuiding may also collects email addresses when someone subscribes to our blog, and we fulfil this request by sending product updates and relevant content.

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UserGuiding does not store financial data about customers (e.g., credit card information), choosing instead to employ a dedicated payments processor.

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UserGuiding is GDPR compliant and offers customers their individual rights to access, delete and modify their data etc.
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Remarketing and Behavioral Targeting

UserGuiding uses remarketing and behavioral targeting services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

LinkedIn Website Retargeting (LinkedIn Corporation)
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LinkedIn Website Retargeting is a remarketing and behavioral targeting service provided by LinkedIn Corporation that connects the activity of this Site with the LinkedIn advertising network. Place of processing: United States – Privacy Policy – Opt Out

Facebook Custom Audience (Facebook, Inc.)

Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Site with the Facebook advertising network. Place of processing: United States – Privacy Policy – Opt Out Privacy Shield participant.

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